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updated itunes 11.2 crashes after opening

So, I recently updated my itunes when prompted to the new 11.2 version from 11.1.5, and afterwards it no longer opened without crashing! It would bounce, open for a few seconds, and crash. Before this upgrade I have never had a problem with itunes, which I've been using for years.


I tried uninstalling, restarting my computer, and installing it again. Read through all the forums I could find but no one seemed to have much else to suggest other than deleting and doing it over, which I had already done. Then I even upgraded to Maverick 10.9.3 because someone said that had worked for them (I had been operating on 10.6.8). I love Maverick, but itunes still has the same problem!! Only now I can't uninstall it to try a re-install because it says it "itunes cannot be modified or deleted because it's required by OS X". When I try to re-install anyway it says there's a newer version already installed and won't go forward.


I tried running disk utility, and saw itunes did need a permission repair, so I clicked repair, but I'm not sure anything even happened. It just ran and ran and then stopped running. I did that about 10 times but itunes still won't open. It just bounces, opens for a second, and crashes again. Mocking me.


Please help! What have I not done yet? Or what am I doing wrong? Or how can I delete itunes and run again?


Would running it Safe Mode do anything?


Thanks 😁

MacBook Pro, OS X Mavericks (10.9.3), itunes

Posted on May 16, 2014 7:50 PM

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47 replies

May 17, 2014 4:15 PM in response to Glen246

Deleting the sync services folder wasn't enough for me and the crashing continued. What I did was go the iTunes Podcast Page, hit "Settings" at the bottom, and set "Check for new episodes" to "manually", and "download episodes" to "off".


For good measure I also turned off "Genius".


Now that I've done all that, it's stopped crashing upon startup.

May 17, 2014 8:24 PM in response to Scott Varga

Scott, that's a fair question! I incrementally made those adjustments over about 8 or 10 attempts as iTunes would crash not long after starting up.


When I would turn on iTunes, I could see on the "home page screen" that is was updating Genius and somehow I also noticed it was syncing or downloading Podcasts. I had already deleted the Sync Services Folder and emptied the trash, yet it kept crashing. I also would try and "x" out the Genius progress bar to stop it, but not long after it would crash. So on another attempt, I started trying to "turn off" Genius via to the Store pull down menu . It would appear to turn off, but by then iTunes would crash. And when I restarted iTunes I would see Genius try to update or sync all over again, whatever it does, and I would check the Store pull down menu and Genius was still on.

The next thing I tried was after turning Genius off, I shut down iTunes, hoping to "Save" the setting as off. I think that was how I succeeded in shutting off Genius.


In a mix of adjustments I also turned off what I could with the Podcasts.


It's been six hours now with no crashes, and I played a big high def movie file via ethernet out of my Mac Pro to Apple TV, so my iTunes 11.2.1 is basically in good shape.


Good luck to everyone.

May 18, 2014 5:04 PM in response to adele_14

Thanks for the suggestions. I've tried deleting syncservices, and unfortunately my issue is not related to an iphone or other device as I don't own an iphone and haven't even tried to plug anything else in. I am, however, going to the Genius Bar tomorrow as I can't really live without audiobooks and podcasts, lol. I will let you all know what they say!

updated itunes 11.2 crashes after opening

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