spinning beach ball with every click

I have cleared the cache. this is the etreccheck report. could you help me out please?

EtreCheck version: 3.0 (300)

Report generated 2016-08-14 13:29:40

Download EtreCheck from https://etrecheck.com

Runtime 5:16

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Beachballing

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 881

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 16 hours

Disk Information: ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (331.83 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Adware: ⓘ

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

3 adware files found. [Remove]

Kernel Extensions: ⓘ

/Applications/Smart Switch/SmartSwitch.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.38 - SDK 10.5 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-10-15) [Support]

/Applications/Wondershare Filmora.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-06-11) [Support]

/System/Library/Extensions

[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-08-01) [Support]

~/Documents/Boom2_v1.4.1/Boom2_v1.4.1/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-27) [Support]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 155 Apple tasks

[running] 70 Apple tasks

[killed] 6 Apple tasks

6 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 157 Apple tasks

[running] 78 Apple tasks

[killed] 8 Apple tasks

8 processes killed due to insufficient RAM

Launch Agents: ⓘ

[running] com.bitdefender.antivirusformac.plist (2015-12-14)

[loaded] com.divx.dms.agent.plist (2015-12-08)

[loaded] com.divx.update.agent.plist (2015-11-30)

[loaded] com.oracle.java.Java-Updater.plist (2016-01-22)

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-06-28)

[loaded] com.bitdefender.AuthHelperTool.plist (2015-12-14)

[loaded] com.bitdefender.upgrade.plist (2015-12-14)

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-06) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-01-22)

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents: ⓘ

[loaded] com.bittorrent.BitTorrent.plist (2016-02-23) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-15) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12)

[failed] com.jdibackup.ZipCloud.autostart.plist (2016-01-10) Adware! [Remove]

/usr/bin/open

[loaded] com.jdibackup.ZipCloud.notify.plist (2016-01-10) Adware! [Remove]

/usr/bin/open

[running] com.pcv.hlpramcn.plist (2016-07-27)

[failed] com.spigot.ApplicationManager.plist (2016-02-23) Adware! [Remove]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)

DISHAnywherePlayer Application (/Applications/DISHAnywherePlayer.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]

OVSHelper: 1.1 (2015-12-16) [Support]

QuickTime Plugin: 7.7.3 (2016-07-18)

DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-16) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-18)

SlingPlayer: Unknown - SDK 10.8 (2015-06-19) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-21) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

DISH Anywhere Player: ECHO.2.29.3 (2016-06-17) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2016-06-28) [Support]

Java (2016-07-21) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

17% AddressBookSourceSync

10% callservicesd

8% soagent

5% CalNCService

5% securityd_service

Top Processes by Memory: ⓘ

591 MB kernel_task

397 MB mdworker(18)

324 MB firefox

82 MB Dropbox

82 MB DishanywherePlayer Helper(2)

Virtual Memory Information: ⓘ

123 MB Free RAM

3.88 GB Used RAM (717 MB Cached)

295 MB Swap Used

Diagnostics Information: ⓘ

Aug 14, 2016, 01:17:29 PM /Library/Logs/DiagnosticReports/Google Drive_2016-08-14-131729_[redacted].crash

/Applications/Google Drive.app/Contents/MacOS/Google Drive

Aug 13, 2016, 09:20:02 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper EH_2016-08-13-212002_[redacted].crash

sling.DishanywherePlayerHelper.EH - /Applications/DISHAnywherePlayer.app/Contents/Frameworks/DishanywherePlayer Helper EH.app/Contents/MacOS/DishanywherePlayer Helper EH

Aug 13, 2016, 09:15:10 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper_2016-08-13-211510_[redacted].crash

/Applications/DISHAnywherePlayer.app/Contents/Frameworks/DishanywherePlayer Helper.app/Contents/MacOS/DishanywherePlayer Helper

Aug 13, 2016, 09:09:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-08-13-210916_[redacted].panic [Details]

Aug 13, 2016, 09:08:30 PM Self test - passed

Aug 13, 2016, 08:19:58 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-08-13-201958_[redacted].crash

/Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck

Aug 11, 2016, 06:09:59 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper EH_2016-08-11-180959_[redacted].crash

[running] com.bitdefender.antivirusformac.plist (2015-12-14)

[loaded] com.bitdefender.AuthHelperTool.plist (2015-12-14)

[loaded] com.bitdefender.upgrade.plist (2015-12-14)

Remove the anti-virus. As a general rule, the forum contributes do not like anti-virus, Mac cleaners, nor memory cleaners. We have seen way too many cases of poor performance, or other undesirable side-effects from those classes of products.

Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)

And remove this

Adware: ⓘ

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

3 adware files found. [Remove]

Get rid of this stuff

[running] com.pcv.hlpramcn.plist (2016-07-27)

What is hlpramcn?

Kernel Extensions: ⓘ

/Applications/Smart Switch/SmartSwitch.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.38 - SDK 10.5 - 2016-07-31) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.38 - SDK 10.6 - 2016-07-31) [Support]

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-10-15) [Support]

/Applications/Wondershare Filmora.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-06-11) [Support]

/System/Library/Extensions

[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-08-01) [Support]

~/Documents/Boom2_v1.4.1/Boom2_v1.4.1/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-27) [Support]

Do you use all these kernel extensions? Or are some of them left over from years ago, but no longer used. Suggest removing any of them that you do not know you absolutely need.

295 MB Swap Used

If after removing the above apps, which are consuming memory because they are always running in the background, if you are still using Swap, you might consider adding more RAM to your Mac. Crucial.com and MacSales.com are well respected Mac RAM vendors.

17% AddressBookSourceSync

You might want to Google AddressBookSourceSync, as it should not be running constantly, and I suspect it is on your system, or you just made some address book changes.

[loaded] com.bittorrent.BitTorrent.plist (2016-02-23) [Support]

If you are constantly moving data into/out of your system via bittorrent, this can affect accessing your hard disk.

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

These guys can also keep your disk busy as well as your network, if a lot of the files being watched get touched.

Speaking of your hard disk. Your Mac is 4 years old. It is technically possible that your hard disk is starting to experience a lot more retries than it did when it was new, and this can affect performance.

If nothing else improves your performance, you may want to make a Genius Bar appointment at your local Apple Store for a free evaluation. Ask them to check out the hard disk for excessive retries. Well maybe do that before spending money on more RAM, but after cleaning up the software you have installed.

Bitdefender uninstall

I'm sorry. I am not responding to you, acousticmirror, however I wanted to warn everyone against following Warwick Teale's advice though it is listed at the top as helpful. One of those clicks was mine. I apologize, I accidentally clicked it. DO NOT follow those directions! I found out the command

cd ~/library/caches;rm -rfv *

erased all of the personal files and settings, removed the desktop icons, and left me with the default wallpaper. Luckily it was my 11 year old daughter's computer so no family photos were on there. I would have cried if all of my personal documents and folders were erased.

You should always do a complete system backup before doing any thing in the terminal. You need to use caution with that rm command. It's the delete command.

I'd never use the rm command with -rfv and certainly not *. I'd rather do this stuff in the finder. You will need to reveal the ~/Library in the Finder. If you want to do something like that do:

mac $ cd ~/Library/caches
mac $ pwd
/Users/mac/library/caches
mac $ ls -rl
total 12616
drwxr-xr-x    5 mac  staff   170B Dec 20  2015 storeinappd/
drwxr-xr-x    6 mac  staff   204B Jul 28  2015 storedownloadd/
drwxr-xr-x    5 mac  staff   170B Jul 28  2015 storeassetd/
... clipped ...
# and then just the rm command by itself.
# while still too dangerous for me.
rm -irfv *
# will show you what it is doing
# control + c to stop
# use the up arrow key to get back then remove the i
#

You sure you typed it correctly? A space in the wrong place would be bad, bad, and bad.

That's the most likely way you could have gone wrong. I do not think that command done correctly would have delete what you observed. One the other hand, booting in safe mode would have deleted what Apple suggest as the correct solution to deleting caches.

R

Yes I typed it correctly. I went into terminal after the fact and did history. I typed exactly what the person said to type. Unfortunately other people have lost their data too because of his bad advice.

While the name ~/Library/caches implies temporary, you would have to read the developer documentation to figure out what if anything apple defines for this folder and what should be stored or should not stored here.

Glad you didn't loose too badly.

R

Well we didn't lose anything that really mattered....or so I thought. My daughter started crying when she realized her minecraft world is gone. Do you know of anyway to get that back? Thank you for your replies!