bluetooth can find samsung sound bar but cannot keep the contact iPhone works well with s sound bar

Hi everybody,

I had the same problem with the soundbar J-series 6000 and now fixed.

I spoke with the customer chat service on samsung website which said me to :

- unplug then re-plug power outlet from the sound bar.

In my case it worked. Hope it will help you. Regards

I can confirm, that an update of the newest firmware of my samsung soundbar HW-H550 via USB stick solved the problem. Just make sure, that you have the right two update files (.ROM and .SSP) for your right soundbar model from the samsung support page and install them one after the other, not both at the same time! Then plug the USB into your soundbar and switch to the USB source, simple as that. There is an "How-to" manual PDF aswell, if you are not sure how to update. Now I can connect my Macbook with no problems.

@micasa8 can you explain if you need to format the usb stick in some kind of format ?

I'm putting just one file on the usb, plug it in my Samsung Soundbar HW-H750, power on, selecting USB for input and i get "NO FILE" message.

What do i miss ?

same problem here... unbelievable the macbook pro cant connect

Did you plug this dongle into the laptop or into the speaker?

I have the same issue with iMac as well, can pair with it and can see it, but as soon as I click connect it disconnects within a second. Surely this is something Apple can fix quite easily?

same problem with brand new MBP and samsung sound bar. iphone connects fine. Quite a bummer