Profile Manager Web Interface Not Loading

Question

I set up a Mac mini with 10.9 and Server 3.1.2 to be our MDM server. After the initial configuration the https://&lt;servername&gt;/profilemanager and /mydevices web interfaces work just fine. I&#x27;m able to enroll five test OSX and iOS devices. Then I come in the next day and the /profilemanager web interface is unreachable. The /mydevices web interface still works though. I tried reinstalling 10.9 and server and setting up from scratch and the problem repeats itself the next day. According to this thread deleting Server.app and reinstalling is one solution, but that did not work. I also tried resetting the Profile Manager, but that did not solve this issue either. When trying to load /profilemanager on the server, a MacBook, and iPad, Safari will just hang when loading the page. The title bar changes to "Admin," the blue status bar hangs, and the page does not load. This one is baffling. Any suggestions as to what to do would be most appreciated.

Ken Fager · Answer

Update: A few hours in and the symptoms reappear. Profile Manager does not load. It literally sat untouched for three hours.I keep getting an error message in console that says: kernel: Sandbox: xcscredd(1156) deny file-read-metadata /Library/Server/ProfileManagerandservermgrd: servermgr_devicemgr: response statusCode: 503servermgrd: Timed out trying to confirm devicemgr is responding

Ken Fager · Answer

xcscredd(1156) deny file-read-metadata /Library/Server/ProfileManagerProcess:         xcscredd [1156]Path:            /Applications/Server.app/Contents/ServerRoot/System/Library/CoreServices/XCSCre dentialServer.bundle/Contents/MacOS/xcscreddLoad Address:    0x10a244000Identifier:      com.apple.XCSCredentialServerVersion:         1 (1.0)Build Info:      255-XCSCredentialServer~32000000000000Code Type:       x86_64 (Native)Parent Process:  launchd [1]Date/Time:       2014-05-21 16:46:38.051 -0500OS Version:      Mac OS X 10.9.3 (13D65)Report Version:  8Thread 0:0   libsystem_kernel.dylib                  0x00007fff965a20aa __getattrlist + 101   Security                                0x00007fff8c81f9de ___ZN8Security15cached_realpathEPKcPc_block_invoke_2 + 2602   libdispatch.dylib                       0x00007fff8c95a28d _dispatch_client_callout + 83   libdispatch.dylib                       0x00007fff8c95b146 _dispatch_barrier_sync_f_invoke + 394   Security                                0x00007fff8c81f864 Security::cached_realpath(char const*, char*) + 1485   Security                                0x00007fff8c676529 Security::DbName::CanonicalizeName() + 2096   Security                                0x00007fff8c676418 Security::DbName::DbName(char const*, cssm_net_address const*) + 1447   Security                                0x00007fff8c68292c Security::DLDbIdentifier::DLDbIdentifier(cssm_subservice_uid const&amp;, char const*, cssm_net_address const*) + 1008   Security                                0x00007fff8c6c53a4 Security::NameValueDictionary::MakeDLDbIdentifierFromNameValueDictionary(Securi ty::NameValueDictionary const&amp;) + 2069   Security                                0x00007fff8c6c4e82 Security::KeychainCore::CCallbackMgr::consume(unsigned int, unsigned int, Security::CssmData const&amp;) + 19210  Security                                0x00007fff8c7f679b Security::SecurityServer::NotificationPort::ReceiveImplementation(unsigned char*, unsigned int, Security::UnavailableReason) + 18911  Security                                0x00007fff8c7f686b ___ZN8Security14SecurityServer16NotificationPort7receiveERKNS_12MachPlusPlus7Me ssageE_block_invoke + 2112  Security                                0x00007fff8c7f6839 Security::SecurityServer::NotificationPort::HandleRunLoopTimer(__CFRunLoopTimer *, void*) + 1913  CoreFoundation                          0x00007fff9127e494 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 2014  CoreFoundation                          0x00007fff9127dfcf __CFRunLoopDoTimer + 115115  CoreFoundation                          0x00007fff912ef5aa __CFRunLoopDoTimers + 29816  CoreFoundation                          0x00007fff91239755 __CFRunLoopRun + 152517  CoreFoundation                          0x00007fff91238f25 CFRunLoopRunSpecific + 30918  Foundation                              0x00007fff908cfadc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 25319  Foundation                              0x00007fff9091810b -[NSRunLoop(NSRunLoop) runUntilDate:] + 7820  xcscredd                                0x000000010a245e6f21  libdyld.dylib                           0x00007fff8c9585fd start + 1Binary Images:       0x10a244000 -        0x10a256fff  com.apple.XCSCredentialServer (1.0 - 1) &lt;75a88431-46dc-35fc-8350-f97c59b411df&gt; /Applications/Server.app/Contents/ServerRoot/System/Library/CoreServices/XCSCre dentialServer.bundle/Contents/MacOS/xcscredd    0x7fff8c670000 -     0x7fff8c8caffd  com.apple.security (7.0 - 55471.14.4) &lt;1d5da20e-db48-3e1d-9bf5-baa694192b25&gt; /System/Library/Frameworks/Security.framework/Versions/A/Security    0x7fff8c955000 -     0x7fff8c958ff7  libdyld.dylib (239.4) &lt;7c9ec3b7-dde3-33ff-953f-4067c743951d&gt; /usr/lib/system/libdyld.dylib    0x7fff8c959000 -     0x7fff8c973fff  libdispatch.dylib (339.92.1) &lt;c4e4a18d-3c3b-3c9c-8709-a4270d998de7&gt; /usr/lib/system/libdispatch.dylib    0x7fff90867000 -     0x7fff90b65fff  com.apple.Foundation (6.9 - 1056.13) &lt;2ee9ab07-3ea0-37d3-b407-4a520f2cb497&gt; /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation    0x7fff911c9000 -     0x7fff913aefff  com.apple.CoreFoundation (6.9 - 855.16) &lt;a63e680e-e4b2-368b-8564-9dbe0d8ddb91&gt; /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation    0x7fff9658d000 -     0x7fff965a9ff7  libsystem_kernel.dylib (2422.100.13) &lt;498aebd7-4194-3cf2-aa16-d5d03ffbd8c0&gt; /usr/lib/system/libsystem_kernel.dylib

Asbjørn Evensen · Answer

I got the exact same issue, after upgrading the server from 10.8.5 to 10.9.3 (3.1.2). Updating to 10.9.4 did not help. Profile Manager worked fine in 10.8.5Have not tried deleting Server.app and download again, or resetting Profile Manager.I hope a solution comes up.

Asbjørn Evensen · Answer

I started this thread about the same problem a month ago. Have not found a solution yet.Profile Manager page times out/blank page

kamenlee · Answer

I am having the same issue, but I did uncover one thing. If I try to use the server hostname it fails. If I try to use ipaddress/profilemanager, it works. I can also get at it by running on localhost/profilemanager on the server itself. It will revert to the hostname, but I can force around it. So seems DNS related. But I am not sure why. I can load the wiki with a hostname.

Asbjørn Evensen · Answer

kamenlee, thank you for the input! When I use localhost/profilemanager it works but not ipaddress/profilemanagerStrange. I suspect something with certificates but everyone looks valid, but self-signed though.

Asbjørn Evensen · Answer

I have now tried deleting Server.app and download it again. No fix.

caseyG510 · Answer

I have been having the exact same problem the last few days. The problem seemed to fix itself for a few hours yesterday but its back right to where it started. I have noticed that when I try to access the &lt;FQDN&gt;/mydevices/ page gives me a "Proxy Error":The proxy server received an invalid response from an upstream server.The proxy server could not handle the request GET /mydevices.Reason: DNS lookup failure for: &lt;FQDN&gt;Not sure if this problem is related, but the profilemanger page is blank when accessed from outside the network.