My devices have been hacked. What do I do?

So, ICloud has been hacked. The hacker used this info to change 2 devices to a different ICloud account. Now the devices state that they have been reported as lost and erased. Now the devices require this other persons ICloud info to get into. Apple has been shown proof that the devices belong to me, but they state that there is nothing they can do. How is it possible that Apple doesn't have a way to completely wipe a device?

If the "proof" you provided was something other than proof of purchase from an authorized distributor, then you did not provide "proof" at all.

Your iCloud account was compromised and the password for your account was changed. You need to do as Lawrence suggests and contact Apple and speak to someone in account security to prove ownership of the account they are locked with.

Thinking about this...You cannot change the iCloud account that an iPhone is associated with, unless you have possession of the phone. You CAN change the Apple ID for that account, and the password, but it is still the original account. So all that needs to be done is to recover the account via the account security team. To hack your account, however, whoever did it needed your Apple ID, your password, and the answers to your security questions. That should narrow down the suspects considerably.

And also access to the email account that you used to register the Apple ID (it's different from your Apple ID email), as a confirmation would have been sent to that address.

Proof was the use of documentation from the carrier that the phone was obtained from. Apple Store already agree that it was fraud that caused the device to be locked out. BUT, they state there is no means for them to erase the Apple ID that the hacker put on it.

If I understand you, your saying that the Apple ID can not be changed on the device, without it being phisically in a persons hands? the HACKING involved a paypal account, a laptop, an iPad mini and an iPhone 5s. I'm sure I would have noticed someone messing with all of those devices.

iit's gone. Apple can't find it. You have to remember, this is a hack. They have done something, somehow, that is making Apple no longer able to locate my info. The email that was associated with the ID no longer shows an Apple ID. If it wasn't deleted, it was likely changed, in some way, that makes it impossible for me to access it now.

This is beginning to sound like a fish story. Apple does not allow the deletion of Apple IDs.

At one point are you going to talk to the Account Security Team? If what you say is true someone has completely hacked into Apple's entire computer system and for some reason targeted only you. Apple will take this very seriously so call them.

They have been contacted. As I have said, I called and visited the store. They state that since the find my iPhone was used to lock and delete the device, the only way to get into it is to have the apple ID and password of the person that did this.

I am only searching for answers regarding how, after Apple has been shown proof (receipt from carrier showing imei) cannot reset the device?

No, you have never mentioned speaking with them. You talk about calling AppleCare and going to the store.

You won't find any answers here. You can talk to Customer Service or you can talk to the Account Security Team. You should probably talk to both of them.

Dear all,

I am in Shanghai now and my iphone 6s and mini 2 now are locked by hacker. I have submitted this case to apple custom service team on March 9, 2016 and still wait for them to unlock my device. This is really impressed me that Apple has such a bad custom service that dealing with a case more than two months without any guaranteeing promise about the deadline. 😠😠😠

Your Apple ID has not been hacked neither has your phone. Perform a hard reset or send it into a dfu recover which will require iTunes. You've simply stumbled onto a bad site that uses a moneypac scam an iPhone CANNOT be hacked neither can a iPad

Now my iMac is prompting me to update... not yet!!

Here are instructions on how to restore your phone or ipad if you cannot remember your passcode which will probably help when you do not know it.

http://support.apple.com/kb/ht1212

Make sure you use Apple's Two-Step Verification process, after you get your iOS device restored, too ...

http://support.apple.com/kb/ht5570

I have similar problem with Imac apple could not help

apple id hacked, Imac locked, ransom