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My devices have been hacked. What do I do?

i was using my ipad a short while ago when suddenly it locked itself, and was askiwhich I'd never previously set up. I went to check my phone and there was a message on the screen (it's still there) saying that my device(s) had been hacked by 'Oleg Pliss' and he/she/they demanded $100 USD/EUR (sent by paypal to ****) to return them to me.


I have no idea how this has happened. I am not aware of having been exposed to malware or anything else, although i did recently purchase some new apps - perhaps one of these has something to do with it? I don't know. I am not sure what avenue has been used to reach my devices - I'm about to use my husband's laptop to check through some of my accounts (gmail, etc) and see if there is any clue there.


Has this happened to anyone else? What can or should I do? Many thanks

<Email Edited by Host>

iPhone 5

Posted on May 26, 2014 4:57 AM

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456 replies

May 26, 2014 7:48 AM in response to veritylikestea

I have also had the same problem on my ipad and I'm also in Perth. The lock screen appeared and at the same time I received two emails from apple saying lost mode had been activated and one showing me the location of the iPad. Luckily I had a pass code set so was able to regain control immediately. All very strange, haven't been able to find anything on the net other than this thread . Seems very strange only west aust seems to be affected

May 26, 2014 8:38 AM in response to veritylikestea

The same thing has just happened to me! I'm in Melbourne, and all I did this evening was back up my phone and suddenly it was locked with the "Oleg Pliss" message.
I don't have a pass code on my phone and so I can't get past the initial screen. I can find my phone on iCloud and when I try to erase the phone the back up contact number it comes up with is the number in the "Oleg Pliss" screen message. When I tried to run the restore it said I needed to disable the "Find My Phone" feature, which I can't do as I cannot get past the first screen!

Should I erase it or not? The Optus tech support was not helpful. I think I'm going to have to go to an Apple store in the morning (Doncaster - annoying!).


Help!!!

May 26, 2014 8:53 AM in response to veritylikestea

Same things here, both Ipads got the "hacked by Oleg Pliss" message, both have passcodes. In Western Australia also. I've gone and changed all my apple id info, and deleted the credit card associated with it. I've chatted with Apple Chat and they said "this is very serious" 😕 . They've set up a phone call back from the correct department (whoever they are) tomorrow morning so we'll see what happens then.

We can access the ipads because they both had passcodes but when an app is used, it comes up with GameCentre password request ... we didn't put it in.


Feels horrible ....

May 26, 2014 10:02 AM in response to veritylikestea

So after a long chat to Telstra, and then Apple...


Apple gave me a case number, and told me to contact the local authorities. They were super helpful. They've also escalated the issue to account security who will contact me later today.


Telstra, bleugh. Not much there.


Apple also said: The passcode can be removed via recovery mode restore. However, it is recommended to wait until the iCloud activation lock is lifted before doing that, because once you restore, it will just go to this screen and you will have to restore again.

May 26, 2014 11:48 AM in response to veritylikestea

Was woken up by this same thing a few of hours ago (in NSW).

My iPad &amp; iPhone both had pass codes on them so I was able to go into the iCloud &amp; Find My Phone apps and turn them off. I've also deleted the apps and deactivated the accounts from there and not receiving the messages anymore.

When I logged on to my mac, got the same message via iCloud/Find My Mac Book, turned both services off and deactivated.

I was also able to change my Apple account password and remove my credit card details, however I can't get into my iCloud account via the web: password isn't working, tried the reset password route but my DOB and email has been changed in their records, to who knows what.

I'm fine to not use iCloud anymore, I didn't use it for much anyway, but I have two questions:

1) What damage can be done by not being able to access my iCloud account if I don't want to use it anymore anyway and there was very minimal data in the account: some notes, contacts, photos...

And

2) seeing as I had pass codes and was able to deactivate the iCloud/Find My iPhone, is there a need for me to restore my devices like everyone else seems to be doing?

Thanks!

My devices have been hacked. What do I do?

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