Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My devices have been hacked. What do I do?

i was using my ipad a short while ago when suddenly it locked itself, and was askiwhich I'd never previously set up. I went to check my phone and there was a message on the screen (it's still there) saying that my device(s) had been hacked by 'Oleg Pliss' and he/she/they demanded $100 USD/EUR (sent by paypal to ****) to return them to me.


I have no idea how this has happened. I am not aware of having been exposed to malware or anything else, although i did recently purchase some new apps - perhaps one of these has something to do with it? I don't know. I am not sure what avenue has been used to reach my devices - I'm about to use my husband's laptop to check through some of my accounts (gmail, etc) and see if there is any clue there.


Has this happened to anyone else? What can or should I do? Many thanks

<Email Edited by Host>

iPhone 5

Posted on May 26, 2014 4:57 AM

Reply
456 replies

May 26, 2014 3:04 PM in response to veritylikestea

I woke up this morning and saw the message too. It had stopped my alarm from going off. That being said I have a passcode and was able to get into my phone.


Just incase, I've gone onto my lap top and changed my Apple ID password and restored my phone to factory settings. I've also downloaded a back-up from a few days back.


I dont know if it'll help but I changed my passcode in aeroplane mode. All seems to be well. I can use my phone ok.


It sounds like the hack is only a problem if you don't have a passcode. But that may be a premature assumption.

May 26, 2014 3:12 PM in response to thomas_r.

One thought: it seems that everyone replying so far is in Australia or New Zealand. One possible reason for this would be if you all are using some e-mail service provider local to that part of the world - such as the e-mail addresses provided by a local internet service provider - and have those e-mail addresses associated with your Apple IDs. If that's the case, that e-mail provider might have been hacked, allowing the hackers to reset the passwords on those Apple IDs if they weren't already protected by two-factor authentication.


You should all consider changing the passwords on any e-mail accounts provided by a company in those countries.

May 26, 2014 3:18 PM in response to veritylikestea

Three devices all hacked, one with a pass code. Though interestingly the fourth linked device wasn't impacted (go figure). I'm in WA and it hit around 3am. Waiting for the apple store help line to open.


I'm assuming different carriers were impacted and not just one, ie iinet, or vodaphone etc????


Anyone tried resetting an iPhone to get in?

My devices have been hacked. What do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.