My devices have been hacked. What do I do?

iPad fixed, iPhone now fixed too - restored each from recent backups. Can't change the AppleID password as DW can't remember her security questions 😢. Waiting for Apple to call on that front - have in the meantime put passcodes on both devices and turned 'find my iphone/ipad' off on both. Hopefully we're sorted. Will implement two step authentication too.

Good luck to all affected!

lilmky2 wrote:

How many use the same password that they used on Ebay? Just wondering if that breach caused this one?

Not likely, as this breach seems to only be affecting Australians and New Zealanders, as far as I know.

yes that's not an issue in our case - no ebay account.

analogue cheese wrote:

iPad fixed, iPhone now fixed too - restored each from recent backups. Can't change the AppleID password as DW can't remember her security questions 😢. Waiting for Apple to call on that front - have in the meantime put passcodes on both devices and turned 'find my iphone/ipad' off on both. Hopefully we're sorted. Will implement two step authentication too.

Good luck to all affected!

I also cant remember one of the questions - its not a question i would usually set - so i'm thinking they've changed it so i can't get back in.

My take on this is it's iCloud thats been hacked, not your device. By hacking iCloud they take control, maybe in the same way you could, legitimately.

Be careful with icloud and erasing,

A user who received this hack has erased their iphone from iCloud after seeing it set in lost mode and it appears as though its also erased the iphones icloud backup?

Does this sound right, they believe that when erasing the iphone from icloud it did not state anything about deleting backups, just erasing the phone itself.

Now they are unable to restore the device and have to start fresh,

Can anyone back this up ?

You don't need to erase the device from iCloud, nor do you need to remove it from your account.

All you need to do is take it out of lost mode and follow the instructions listed here.

Apple Devices Hacked Overnight

I also cant remember one of the questions - its not a question i would usually set - so i'm thinking they've changed it so i can't get back in.

hmm - didnt think of that. wife too claims the questions aren't ones she'd normally plump for. hopefully disabling find my iphone on the device will mitigate some risk for now. I guess they can still run rampant through the icloud account.

You don't need to erase the device from iCloud, nor do you need to remove it from your account.

All you need to do is take it out of lost mode and follow the instructions listed here.

Apple Devices Hacked Overnight

+1 - following this advice solved the issue for us.

Currently at Apple store. They are all completely unaware of this problem. Their suggestion is to plug your phone into your computer, open iTunes and hold down home and power buttons til you get an option to restore. One restarted chose the restore from iCloud option. Choose a restore point prior to the time your phone was hacked. Change your Apple ID password if you haven't already and set a passcode on your phone when setting up again. Mine seems to be ok after doing this: Good luck everyone!

Oh and for security reasons for now keep Find my iPhone turned off!

analogue cheese wrote:

I also cant remember one of the questions - its not a question i would usually set - so i'm thinking they've changed it so i can't get back in.

hmm - didnt think of that. wife too claims the questions aren't ones she'd normally plump for. hopefully disabling find my iphone on the device will mitigate some risk for now. I guess they can still run rampant through the icloud account.

I too couldn't remember the answers but you do get the option to have a verification email sent to you rather than going the answer the question route.

just spent 1.5 hours on the phone to Apple support. they had only just started hearing of the problem.

Basically no joy with anything so have had to restore to factory settings.

I don't know if this will work for everyone but what they did for me was log into icloud at www.icloud.com and log in using apple id and password.

Remove all devices from your account (they can be added in later) except those that are locked.

you can try to remove lock but unless your device is connected to the internet it won't work.

Ended up doing factory restore (thankfully I had backed up a week ago).

(To get itunes to recognise and restore, turn off device>press and hold home button>plug in cable to connect to itunes> (this should recognise the device)> click on restore and go through the full process.

So far has worked.... now just have to back it all up again