iTunes won't install (at all) on my Windows 8.1 64 bit computer

OK, this one looks like it may take more effort to resolve. 😟

Move the .msi files to root of the C: drive. Strip out any remnants of your last attempt to install iTunes and reboot. Triple-click the first line below, then press Ctrl+C,WinLogoKey+R, Ctrl+V, <Enter/Return>, then follow the prompts for the installation of that component. When complete repeat with the next line for the next component. If/when a component fails to install see if there any further clues as to the problem from the verbose log. You're looking for words like failed in the output log. With luck it might indicate a specific file or registry key that isn't being updated.

msiexec /i C:\AppleApplicationSupport.msi /l*v "C:\Log_AAS.txt"

msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v "C:\Log_AMDS64.txt"

msiexec /i C:\AppleSoftwareUpdate.msi /l*v "C:\Log_ASU.txt"

msiexec /i C:\Bonjour64.msi /l*v "C:\Log_Bonjour64.txt"

msiexec /i C:\iTunes64.msi /l*v "C:\Log_iTunes64.txt"

Drop the 64s if it is a 32-bit install.

tt2

Okay, I've literally restored my system from the manufacture's settings and I still get the same dll error. This is driving me nuts.

Were you able to try the logged install or theiTunes for Windows (64-bit - for older video cards) release?

tt2

Still no luck. 😠

I'm fairly computer savvy but that bit with the control v, windows button, etc makes no sense to me.

Did you produce log files?

Did you look at them?

It would seem not.

Ctrl+C is the keyboard shortcut for copy.

Ctrl+V is the keyboard shortcut for paste.

WinLogoKey+R is the keyboard shortcut that opens the Run dialog box.

If running the commands produces an error of its own I can tweak them. Depending on your settings Windows might not like putting the log files in the root of the C:\ drive in which case editing the C:\ in the log file path can be changed to %USERPROFILE%\Desktop to put the log on the desktop,

The commands would then read like this:

msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"

msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS64.txt"

msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"

msiexec /i C:\Bonjour64.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour64.txt"

msiexec /i C:\iTunes64.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes64.txt"

tt2

I told you I don't understand the whole log thing. I've never used anything like that before. Am I supposed to run DOS or something? No idea what that log file thing is.

The idea is to get a text file that shows the whole installation process, and hopefully within it locate the steps that the installer is unable to complete. This information may help to determine what needs to be done. Running the steps from the run dialog as indicated would generate the log files. You don't need to open a command or DOS prompt yourself, the Run dialog is being used for the same effect.

tt2

How do I get the logs? That's what I'm trying to explain. I have no idea how to retrieve them.

I've just noticed some changes need to be made depending on which installer is used as the source for the .msi files. I'm going to try to start this explanation over. Apologies if you think this is all too complicated and it doesn't help you directly, it may help someone else.

These steps should result in a complete set of log files on the desktop for the selected installer.

1. Uninstall all Apple components.
2. Extract the .msi files from your chosen setup file into the root of drive C:\.
3. Triple click the first line from the relevant batch below.
4. Press Ctrl+C on your keyboard to copy the selected line.
5. Press the WindowsLogoKey (between Ctrl and Alt) + R to open the run dialog.
6. Press Ctrl+V on your keyboard to paste the selected line.
7. Press Enter/Return on the keyboard.
8. Follow any on screen prompts.
9. Repeat for the next line.
10. You will end up with 5 or 6 text files on your desktop which are the installation logs.
11. You should review the log for any component that failed to install correctly using Notepad orNotepad++ looking for keywords such as failed.

iTunesSetup.exe = 32-bit iTunes for Windows

msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"

msiexec /i C:\AppleMobileDeviceSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS.txt"

msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"

msiexec /i C:\Bonjour.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour.txt"

msiexec /i C:\iTunes.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes.txt"

itunes6464setup.exe = 64-bit iTunes for Windows

msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"

msiexec /i C:\AppleApplicationSupport64.msi /l*v "%USERPROFILE%\Desktop\Log_AAS64.txt"

msiexec /i C:\AppleMobileDeviceSupport6464.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS6464.txt"

msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"

msiexec /i C:\Bonjour64.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour64.txt"

msiexec /i C:\iTunes6464.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes6464.txt"

itunes64setup.exe = 64-bit iTunes for Windows (for older video cards)

msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"

msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS64.txt"

msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"

msiexec /i C:\Bonjour64.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour64.txt"

msiexec /i C:\iTunes64.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes64.txt"

At this point it is worth noting that iTunes64Setup.exe and itunes6464setup.exe include different versions of Apple Mobile Device Support. This may be why some users whose installations have failed on installing AMDS from the full 64 bit version have been able to install the "for older video cards" version.

tt2

okay, nothing in the two log files says fail. have pasted them below. still mobile support and iTunes.

=== Verbose logging started: 2/26/2015 22:04:37 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (B0:78) [22:04:37:879]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (B0:78) [22:04:37:879]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (B0:18) [22:04:37:894]: Resetting cached policy values
MSI (c) (B0:18) [22:04:37:894]: Machine policy value 'Debug' is 0
MSI (c) (B0:18) [22:04:37:894]: ******* RunEngine:
******* Product: C:\iTunes6464.msi
******* Action:
******* CommandLine: **********
MSI (c) (B0:18) [22:04:37:910]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (B0:18) [22:04:37:925]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (B0:18) [22:04:37:925]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\iTunes6464.msi' against software restriction policy
MSI (c) (B0:18) [22:04:37:925]: SOFTWARE RESTRICTION POLICY: C:\iTunes6464.msi has a digital signature
MSI (c) (B0:18) [22:04:38:425]: SOFTWARE RESTRICTION POLICY: C:\iTunes6464.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (B0:18) [22:04:38:425]: Cloaking enabled.
MSI (c) (B0:18) [22:04:38:425]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B0:18) [22:04:38:441]: End dialog not enabled
MSI (c) (B0:18) [22:04:38:441]: Original package ==> C:\iTunes6464.msi
MSI (c) (B0:18) [22:04:38:441]: Package we're running from ==> C:\iTunes6464.msi
MSI (c) (B0:18) [22:04:38:457]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (B0:18) [22:04:38:457]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D227565A-0033-40AD-89BA-653A205CDC11}'.
MSI (c) (B0:18) [22:04:38:457]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (B0:18) [22:04:38:457]: MSCOREE not loaded loading copy from system32
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'TransformsSecure' is 0
MSI (c) (B0:18) [22:04:38:472]: User policy value 'TransformsAtSource' is 0
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'DisablePatch' is 0
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'DisableMsi' is 0
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (B0:18) [22:04:38:472]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (B0:18) [22:04:38:472]: Running product '{D227565A-0033-40AD-89BA-653A205CDC11}' with user privileges: It's not assigned.
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (B0:18) [22:04:38:472]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (B0:18) [22:04:38:472]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D227565A-0033-40AD-89BA-653A205CDC11}'.
MSI (c) (B0:18) [22:04:38:472]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (B0:18) [22:04:38:472]: Transforms are not secure.
MSI (c) (B0:18) [22:04:38:472]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Laura\Desktop\Log_iTunes6464.txt'.
MSI (c) (B0:18) [22:04:38:472]: Command Line: CURRENTDIRECTORY=C:\ CLIENTUILEVEL=0 CLIENTPROCESSID=3504
MSI (c) (B0:18) [22:04:38:472]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{8D659B97-0B0E-4F78-908F-7D091D9B8EF6}'.
MSI (c) (B0:18) [22:04:38:472]: Product Code passed to Engine.Initialize: ''
MSI (c) (B0:18) [22:04:38:472]: Product Code from property table before transforms: '{D227565A-0033-40AD-89BA-653A205CDC11}'
MSI (c) (B0:18) [22:04:38:472]: Product Code from property table after transforms: '{D227565A-0033-40AD-89BA-653A205CDC11}'
MSI (c) (B0:18) [22:04:38:472]: Product not registered: beginning first-time install
MSI (c) (B0:18) [22:04:38:472]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (B0:18) [22:04:38:488]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (B0:18) [22:04:38:488]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (B0:18) [22:04:38:488]: Adding new sources is allowed.
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (B0:18) [22:04:38:488]: Package name extracted from package path: 'iTunes6464.msi'
MSI (c) (B0:18) [22:04:38:488]: Package to be registered: 'iTunes6464.msi'
MSI (c) (B0:18) [22:04:38:488]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (B0:18) [22:04:38:488]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (B0:18) [22:04:38:488]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (B0:18) [22:04:38:488]: Running product '{D227565A-0033-40AD-89BA-653A205CDC11}' with user privileges: It's not assigned.
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\'.
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '3504'.
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (B0:18) [22:04:38:488]: TRANSFORMS property is now:
MSI (c) (B0:18) [22:04:38:488]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Favorites
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Documents
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Local
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Pictures
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Desktop
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (B0:18) [22:04:38:488]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (B0:18) [22:04:38:504]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (B0:18) [22:04:38:504]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (B0:18) [22:04:38:504]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding USERNAME property. Its value is '********'.
MSI (c) (B0:18) [22:04:38:504]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\iTunes6464.msi'.
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\iTunes6464.msi'.
MSI (c) (B0:18) [22:04:38:504]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
MSI (c) (B0:18) [22:04:38:504]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
MSI (c) (B0:78) [22:04:38:519]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 2/26/2015 22:04:38 ===
MSI (c) (B0:18) [22:04:38:519]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (B0:18) [22:04:38:519]: Machine policy value 'DisableRollback' is 0
MSI (c) (B0:18) [22:04:38:519]: User policy value 'DisableRollback' is 0
MSI (c) (B0:18) [22:04:38:519]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (B0:18) [22:04:38:535]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (B0:18) [22:04:38:535]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (B0:18) [22:04:38:535]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (B0:18) [22:04:38:535]: Doing action: INSTALL
Action 22:04:38: INSTALL.
Action start 22:04:38: INSTALL.
MSI (c) (B0:18) [22:04:38:535]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (B0:18) [22:04:38:535]: Running UISequence
MSI (c) (B0:18) [22:04:38:535]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (B0:18) [22:04:38:535]: Doing action: CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7
Action 22:04:38: CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7.
Action start 22:04:38: CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7.
MSI (c) (B0:18) [22:04:38:535]: PROPERTY CHANGE: Adding CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7 property. Its value is 'C:\ProgramData\'.
Action ended 22:04:38: CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7. Return value 1.
MSI (c) (B0:18) [22:04:38:535]: Doing action: PreparingToInstall
Action 22:04:38: PreparingToInstall.
Action start 22:04:38: PreparingToInstall.
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 1 character set, of 13 pixels height.
DEBUG: Error 2826: Control DlgText on dialog PreparingToInstall extends beyond the boundaries of the dialog to the right by 40 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: PreparingToInstall, DlgText, to the right
Action 22:04:38: PreparingToInstall. Dialog created
Action ended 22:04:38: PreparingToInstall. Return value 1.
MSI (c) (B0:18) [22:04:38:550]: Doing action: iTunesLaunchConditions
Action 22:04:38: iTunesLaunchConditions. Performing installation checks
Action start 22:04:38: iTunesLaunchConditions.
MSI (c) (B0:1C) [22:04:38:566]: Invoking remote custom action. DLL: C:\Users\Laura\AppData\Local\Temp\MSID1AC.tmp, Entrypoint: iTunesLaunchConditions
MSI (c) (B0:FC) [22:04:38:566]: Cloaking enabled.
MSI (c) (B0:FC) [22:04:38:566]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B0:FC) [22:04:38:566]: Connected to service for CA interface.
CustomAction iTunesLaunchConditions returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (B0:18) [22:04:38:644]: Note: 1: 1723 2: iTunesLaunchConditions 3: iTunesLaunchConditions 4: C:\Users\Laura\AppData\Local\Temp\MSID1AC.tmp
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action iTunesLaunchConditions, entry: iTunesLaunchConditions, library: C:\Users\Laura\AppData\Local\Temp\MSID1AC.tmp
MSI (c) (B0:18) [22:04:39:504]: Product: iTunes -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action iTunesLaunchConditions, entry: iTunesLaunchConditions, library: C:\Users\Laura\AppData\Local\Temp\MSID1AC.tmp

Action ended 22:04:39: iTunesLaunchConditions. Return value 3.
MSI (c) (B0:18) [22:04:39:504]: Doing action: SetupCompleteError
Action 22:04:39: SetupCompleteError.
Action start 22:04:39: SetupCompleteError.
Info 2898. For TahomaBold8 textstyle, the system created a 'Tahoma' font, in 1 character set, of 13 pixels height.
Info 2898. For SegoeBold8 textstyle, the system created a 'MS Shell Dlg' font, in 1 character set, of 13 pixels height.
DEBUG: Error 2836: The control Back on the dialog SetupCompleteError can not take focus
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: SetupCompleteError, Back,
Action 22:04:39: SetupCompleteError. Dialog created
MSI (c) (B0:18) [22:04:39:550]: Note: 1: 2731 2: 0
Action ended 22:04:40: SetupCompleteError. Return value 2.
Action ended 22:04:40: INSTALL. Return value 3.
MSI (c) (B0:18) [22:04:40:238]: Destroying RemoteAPI object.
MSI (c) (B0:FC) [22:04:40:238]: Custom Action Manager thread ending.
Property(C): UpgradeCode = {0880A3FD-2A1E-43C5-B020-09930E075D34}
Property(C): REGSRCH_DESKTOP_SHORTCUTS = 1
Property(C): REGSRCH_MEDIA_DEFAULTS = 1
Property(C): REGSRCH_ITUNES_LANGID = 1033
Property(C): OUTLOOK_LOAD_BEHAVIOR = #2
Property(C): DONT_AUTO_SYNC_IPODS = #0
Property(C): IAcceptLicense = No
Property(C): MaintenanceModeXP = Remove
Property(C): MaintenanceModeVista = Remove
Property(C): ARPNOCHANGE = 1
Property(C): ProgressType = install
Property(C): DefaultUIFont = Tahoma8
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): AppDataFolder = C:\Users\Laura\AppData\Roaming\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): SourceDir = C:\
Property(C): Privileged = 1
Property(C): Manufacturer = Apple Inc.
Property(C): ProductCode = {D227565A-0033-40AD-89BA-653A205CDC11}
Property(C): ProductLanguage = 1033
Property(C): ProductName = iTunes
Property(C): ProductVersion = 12.1.1.4
Property(C): ALLUSERS = 1
Property(C): DISABLEADVTSHORTCUTS = 1
Property(C): ARPCONTACT = AppleCare Support
Property(C): ARPHELPLINK = ****
Property(C): ARPHELPTELEPHONE = 1-800-275-2273
Property(C): ARPPRODUCTICON = Installer.ico
Property(C): ARPURLINFOABOUT = *****
Property(C): ARPURLUPDATEINFO = *****
Property(C): GEARASPIWDM_SERVICE_DELETED = #0
Property(C): PRIMARYFOLDER = INSTALLDIR
Property(C): ProductVersionMarketing = 12.1.1
Property(C): IS_ASU = 0
Property(C): MSIRESTARTMANAGERCONTROL = Disable
Property(C): SCHEDULE_ASUW = 1
Property(C): caCommonExtensionBackupName = iTunes_back
Property(C): caPackageExeName = SetupAdmin.exe
Property(C): GEAR_DIFX_OPTIONS = /L /NOTAPE
Property(C): ErrorDialog = SetupError
Property(C): RestartManagerOption = 1
Property(C): AdminProperties = DESKTOP_SHORTCUTS;MEDIA_DEFAULTS;PROGRAMMENUNAME;REENABLEAUTORUN
Property(C): SecureCustomProperties = AMDS_IS_INSTALLED;AMDS_SERVICES_INSTALLED;APPLEAPPLICATIONSUPPORT_IS_INSTALLED; APPLEAPPLICATIONSUPPORT64_IS_INSTALLED;ASUW_IS_INSTALLED;AUTORUN;BNEWERPRODUCTIS INSTALLED;BONJOUR_IS_INSTALLED;DESKTOP_SHORTCUTS;DONT_AUTO_SYNC_IPODS;EXISTINGIN STALLDIR;EXISTINGINSTALLDIR32;EXISTINGIPODINSTALLDIR;FIREFOXDEFAULTSFOLDER;FIREF OXISINSTALLED;FIREFOXPLUGINSFOLDER;GEARASPIWDM_SERVICE_DELETED;INSTALLDIR;INSTAL LDIR32;ISACTIONPROP1;ITUNES_IS_RUNNING;MEDIA_DEFAULTS;OLDIPODSERVICE;OUTLOOK_LOA D_BEHAVIOR;PARTNER_ID;PARTNER_NAME;PARTNER_VERSION;PCAST_URL_HANDLER;PROGRAMMENU NAME;REENABLEAUTORUN;REGSRCH_DESKTOP_SHORTCUTS;REGSRCH_ITUNES_LANGID;REGSRCH_MED IA_DEFAULTS;SCHEDULE_ASUW;UNSUPPORTEDCPU;UNSUPPORTEDIPODSOFTWARE;UPGRADEFOUND
Property(C): CommonAppDataFolder.E1864A66_75E3_486A_BD95_D1B7D99A84A7 = C:\ProgramData\
Property(C): GEAR_DIFX_OPTIONS.E1864A66_75E3_486A_BD95_D1B7D99A84A7 = /L
Property(C): GEAR_DIFX_PACKAGE_CODE.E1864A66_75E3_486A_BD95_D1B7D99A84A7 = E1864A66-75E3-486a-BD95-D1B7D99A84A7
Property(C): GEAR_MERGE_MODULE_OPTIONS.E1864A66_75E3_486A_BD95_D1B7D99A84A7 = RUN
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): VersionHandler = 5.00
Property(C): SOURCEDIR = C:\
Property(C): OriginalDatabase = C:\iTunes6464.msi
Property(C): DATABASE = C:\iTunes6464.msi
Property(C): USERNAME = *****
Property(C): AdminUser = 1
Property(C): RedirectedDllSupport = 2
Property(C): MsiWin32AssemblySupport = 6.3.9600.16384
Property(C): MsiNetAssemblySupport = 4.0.30319.33440
Property(C): Date = 2/26/2015
Property(C): Time = 22:04:40
Property(C): TTCSupport = 1
Property(C): ColorBits = 32
Property(C): TextInternalLeading = 3
Property(C): TextHeight = 16
Property(C): MsiTabletPC = 1
Property(C): BorderSide = 1
Property(C): BorderTop = 1
Property(C): CaptionHeight = 23
Property(C): ScreenY = 768
Property(C): ScreenX = 1366
Property(C): SystemLanguageID = 1033
Property(C): ComputerName = MISSTRESLALA
Property(C): UserLanguageID = 1033
Property(C): UserSID = S-1-5-21-3418061589-824457203-2837517309-1002
Property(C): LogonUser = Laura
Property(C): VirtualMemory = 6463
Property(C): PhysicalMemory = 7097
Property(C): Intel = 22
Property(C): Msix64 = 22
Property(C): MsiAMD64 = 22
Property(C): ShellAdvtSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): GPTSupport = 1
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): MyPicturesFolder = C:\Users\Laura\Pictures\
Property(C): LocalAppDataFolder = C:\Users\Laura\AppData\Local\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): SendToFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): RecentFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): PrintHoodFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): PersonalFolder = C:\Users\Laura\Documents\
Property(C): NetHoodFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): FavoritesFolder = C:\Users\Laura\Favorites\
Property(C): TempFolder = C:\Users\Laura\AppData\Local\Temp\
Property(C): RemoteAdminTS = 1
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): System64Folder = C:\Windows\system32\
Property(C): WindowsVolume = C:\
Property(C): WindowsFolder = C:\Windows\
Property(C): MsiNTSuitePersonal = 1
Property(C): MsiNTProductType = 1
Property(C): ServicePackLevelMinor = 0
Property(C): ServicePackLevel = 0
Property(C): WindowsBuild = 9600
Property(C): VersionNT64 = 603
Property(C): VersionNT = 603
Property(C): VersionMsi = 5.00
Property(C): MsiSystemRebootPending = 1
Property(C): VersionDatabase = 300
Property(C): CLIENTPROCESSID = 3504
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = C:\
Property(C): PackagecodeChanging = 1
Property(C): ProductState = -1
Property(C): PackageCode = {8D659B97-0B0E-4F78-908F-7D091D9B8EF6}
Property(C): MsiLogFileLocation = C:\Users\Laura\Desktop\Log_iTunes6464.txt
=== Logging stopped: 2/26/2015 22:04:40 ===
MSI (c) (B0:18) [22:04:40:254]: Windows Installer installed the product. Product Name: iTunes. Product Version: 12.1.1.4. Product Language: 1033. Manufacturer: Apple Inc.. Installation success or error status: 1603.

MSI (c) (B0:18) [22:04:40:269]: Grabbed execution mutex.
MSI (c) (B0:18) [22:04:40:269]: Cleaning up uninstalled install packages, if any exist
MSI (c) (B0:18) [22:04:40:269]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2/26/2015 22:04:40 ===

=== Verbose logging started: 2/26/2015 22:05:06 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (54:88) [22:05:06:048]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (54:88) [22:05:06:048]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (54:EC) [22:05:06:064]: Resetting cached policy values
MSI (c) (54:EC) [22:05:06:064]: Machine policy value 'Debug' is 0
MSI (c) (54:EC) [22:05:06:064]: ******* RunEngine:
******* Product: C:\AppleMobileDeviceSupport6464.msi
******* Action:
******* CommandLine: **********
MSI (c) (54:EC) [22:05:06:079]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (54:EC) [22:05:06:095]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (54:EC) [22:05:06:095]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\AppleMobileDeviceSupport6464.msi' against software restriction policy
MSI (c) (54:EC) [22:05:06:095]: SOFTWARE RESTRICTION POLICY: C:\AppleMobileDeviceSupport6464.msi has a digital signature
MSI (c) (54:EC) [22:05:06:251]: SOFTWARE RESTRICTION POLICY: C:\AppleMobileDeviceSupport6464.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (54:EC) [22:05:06:251]: Cloaking enabled.
MSI (c) (54:EC) [22:05:06:251]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (54:EC) [22:05:06:267]: End dialog not enabled
MSI (c) (54:EC) [22:05:06:267]: Original package ==> C:\AppleMobileDeviceSupport6464.msi
MSI (c) (54:EC) [22:05:06:267]: Package we're running from ==> C:\AppleMobileDeviceSupport6464.msi
MSI (c) (54:EC) [22:05:06:267]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (54:EC) [22:05:06:267]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C4123106-B685-48E6-B9BD-E4F911841EB4}'.
MSI (c) (54:EC) [22:05:06:267]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (54:EC) [22:05:06:283]: MSCOREE not loaded loading copy from system32
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'TransformsSecure' is 0
MSI (c) (54:EC) [22:05:06:283]: User policy value 'TransformsAtSource' is 0
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'DisablePatch' is 0
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'DisableMsi' is 0
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (54:EC) [22:05:06:283]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (54:EC) [22:05:06:283]: Running product '{C4123106-B685-48E6-B9BD-E4F911841EB4}' with user privileges: It's not assigned.
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (54:EC) [22:05:06:283]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C4123106-B685-48E6-B9BD-E4F911841EB4}'.
MSI (c) (54:EC) [22:05:06:283]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (54:EC) [22:05:06:283]: Transforms are not secure.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Laura\Desktop\Log_AMDS6464.txt'.
MSI (c) (54:EC) [22:05:06:283]: Command Line: CURRENTDIRECTORY=C:\ CLIENTUILEVEL=0 CLIENTPROCESSID=1876
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{B2FE10DD-0756-475E-901B-26FA94278B8C}'.
MSI (c) (54:EC) [22:05:06:283]: Product Code passed to Engine.Initialize: ''
MSI (c) (54:EC) [22:05:06:283]: Product Code from property table before transforms: '{C4123106-B685-48E6-B9BD-E4F911841EB4}'
MSI (c) (54:EC) [22:05:06:283]: Product Code from property table after transforms: '{C4123106-B685-48E6-B9BD-E4F911841EB4}'
MSI (c) (54:EC) [22:05:06:283]: Product not registered: beginning first-time install
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (54:EC) [22:05:06:283]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (54:EC) [22:05:06:283]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (54:EC) [22:05:06:283]: Adding new sources is allowed.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (54:EC) [22:05:06:283]: Package name extracted from package path: 'AppleMobileDeviceSupport6464.msi'
MSI (c) (54:EC) [22:05:06:283]: Package to be registered: 'AppleMobileDeviceSupport6464.msi'
MSI (c) (54:EC) [22:05:06:283]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (54:EC) [22:05:06:283]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (54:EC) [22:05:06:283]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (54:EC) [22:05:06:283]: Running product '{C4123106-B685-48E6-B9BD-E4F911841EB4}' with user privileges: It's not assigned.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\'.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1876'.
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (54:EC) [22:05:06:283]: TRANSFORMS property is now:
MSI (c) (54:EC) [22:05:06:283]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (c) (54:EC) [22:05:06:283]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming
MSI (c) (54:EC) [22:05:06:283]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Favorites
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Documents
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Local
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Pictures
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Users\Laura\Desktop
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (54:EC) [22:05:06:298]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (54:EC) [22:05:06:298]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (54:EC) [22:05:06:314]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (54:EC) [22:05:06:314]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding USERNAME property. Its value is '*****'.
MSI (c) (54:EC) [22:05:06:314]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\AppleMobileDeviceSupport6464.msi'.
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\AppleMobileDeviceSupport6464.msi'.
MSI (c) (54:EC) [22:05:06:314]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'.
MSI (c) (54:EC) [22:05:06:314]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'.
MSI (c) (54:88) [22:05:06:314]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 2/26/2015 22:05:06 ===
MSI (c) (54:EC) [22:05:06:329]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (54:EC) [22:05:06:329]: Machine policy value 'DisableRollback' is 0
MSI (c) (54:EC) [22:05:06:329]: User policy value 'DisableRollback' is 0
MSI (c) (54:EC) [22:05:06:329]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (54:EC) [22:05:06:329]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (54:EC) [22:05:06:329]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (54:EC) [22:05:06:345]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (54:EC) [22:05:06:345]: Doing action: INSTALL
Action 22:05:06: INSTALL.
Action start 22:05:06: INSTALL.
MSI (c) (54:EC) [22:05:06:345]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (54:EC) [22:05:06:345]: Running UISequence
MSI (c) (54:EC) [22:05:06:345]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (54:EC) [22:05:06:345]: Doing action: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC
Action 22:05:06: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 22:05:06: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
MSI (c) (54:EC) [22:05:06:345]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\Windows\'.
Action ended 22:05:06: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
MSI (c) (54:EC) [22:05:06:345]: Doing action: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC
Action 22:05:06: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
Action start 22:05:06: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.
MSI (c) (54:EC) [22:05:06:345]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\Windows\system32\'.
Action ended 22:05:06: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.
MSI (c) (54:EC) [22:05:06:345]: Doing action: PreventDowngrade
Action 22:05:06: PreventDowngrade.
Action start 22:05:06: PreventDowngrade.
MSI (c) (54:A8) [22:05:06:361]: Invoking remote custom action. DLL: C:\Users\Laura\AppData\Local\Temp\MSI3E41.tmp, Entrypoint: PreventDowngrade
MSI (c) (54:40) [22:05:06:361]: Cloaking enabled.
MSI (c) (54:40) [22:05:06:361]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (54:40) [22:05:06:361]: Connected to service for CA interface.
CustomAction PreventDowngrade returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (54:EC) [22:05:06:470]: Note: 1: 1723 2: PreventDowngrade 3: PreventDowngrade 4: C:\Users\Laura\AppData\Local\Temp\MSI3E41.tmp
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PreventDowngrade, entry: PreventDowngrade, library: C:\Users\Laura\AppData\Local\Temp\MSI3E41.tmp
MSI (c) (54:EC) [22:05:07:095]: Product: Apple Mobile Device Support -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PreventDowngrade, entry: PreventDowngrade, library: C:\Users\Laura\AppData\Local\Temp\MSI3E41.tmp

Action ended 22:05:07: PreventDowngrade. Return value 3.
MSI (c) (54:EC) [22:05:07:111]: Doing action: SetupCompleteError
Action 22:05:07: SetupCompleteError.
Action start 22:05:07: SetupCompleteError.
Info 2898. For TahomaBold8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2836: The control Back on the dialog SetupCompleteError can not take focus
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: SetupCompleteError, Back,
Action 22:05:07: SetupCompleteError. Dialog created
MSI (c) (54:D0) [22:05:07:158]: Note: 1: 2731 2: 0
Action ended 22:05:07: SetupCompleteError. Return value 2.
Action ended 22:05:07: INSTALL. Return value 3.
MSI (c) (54:EC) [22:05:07:767]: Destroying RemoteAPI object.
MSI (c) (54:40) [22:05:07:767]: Custom Action Manager thread ending.
Property(C): UpgradeCode = {5CF0656E-F3B8-11DB-BA81-804E56D89593}
Property(C): IAcceptLicense = No
Property(C): RestartManagerOption = 1
Property(C): MaintenanceMode = Remove
Property(C): ProgressType = install
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): SourceDir = C:\
Property(C): VersionNT = 603
Property(C): Privileged = 1
Property(C): Manufacturer = Apple Inc.
Property(C): ProductCode = {C4123106-B685-48E6-B9BD-E4F911841EB4}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Apple Mobile Device Support
Property(C): ProductVersion = 8.1.1.3
Property(C): ALLUSERS = 1
Property(C): ARPCONTACT = AppleCare Support
Property(C): ARPHELPLINK = http://www.apple.com/support/
Property(C): ARPHELPTELEPHONE = 1-800-275-2273
Property(C): ARPNOCHANGE = 1
Property(C): ARPPRODUCTICON = Installer.ico
Property(C): ARPURLINFOABOUT = *****
Property(C): ARPURLUPDATEINFO = ****
Property(C): MSILOGGING = Iwearucmopv
Property(C): MSIRESTARTMANAGERCONTROL = Disable
Property(C): PRIMARYFOLDER = INSTALLDIR
Property(C): ProductVersionMarketing = 8.1.1
Property(C): ErrorDialog = SetupError
Property(C): DefaultUIFont = Tahoma8
Property(C): SecureCustomProperties = BNEWERPRODUCTISINSTALLED;EXISTINGINSTALLDIR;EXISTINGINSTALLDIR32;INSTALLDIR;INS TALLDIR32;UPGRADEFOUND
Property(C): WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\Windows\
Property(C): System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\Windows\system32\
Property(C): DirectoryTable100_amd64.BFF61907_AA2D_3A26_8666_98D956A62ABC = DirectoryTable
Property(C): MsiLogFileLocation = C:\Users\Laura\Desktop\Log_AMDS6464.txt
Property(C): PackageCode = {B2FE10DD-0756-475E-901B-26FA94278B8C}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 1876
Property(C): VersionDatabase = 300
Property(C): MsiSystemRebootPending = 1
Property(C): VersionMsi = 5.00
Property(C): VersionNT64 = 603
Property(C): WindowsBuild = 9600
Property(C): ServicePackLevel = 0
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): MsiNTSuitePersonal = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): System64Folder = C:\Windows\system32\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\Users\Laura\AppData\Local\Temp\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): AppDataFolder = C:\Users\Laura\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\Laura\Favorites\
Property(C): NetHoodFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\Laura\Documents\
Property(C): PrintHoodFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\Laura\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): LocalAppDataFolder = C:\Users\Laura\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\Laura\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 22
Property(C): Msix64 = 22
Property(C): Intel = 22
Property(C): PhysicalMemory = 7097
Property(C): VirtualMemory = 6494
Property(C): LogonUser = Laura
Property(C): UserSID = S-1-5-21-3418061589-824457203-2837517309-1002
Property(C): UserLanguageID = 1033
Property(C): ComputerName = MISSTRESLALA
Property(C): SystemLanguageID = 1033
Property(C): ScreenX = 1366
Property(C): ScreenY = 768
Property(C): CaptionHeight = 23
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): MsiTabletPC = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 22:05:07
Property(C): Date = 2/26/2015
Property(C): MsiNetAssemblySupport = 4.0.30319.33440
Property(C): MsiWin32AssemblySupport = 6.3.9600.16384
Property(C): RedirectedDllSupport = 2
Property(C): AdminUser = 1
Property(C): USERNAME = *****
Property(C): DATABASE = C:\AppleMobileDeviceSupport6464.msi
Property(C): OriginalDatabase = C:\AppleMobileDeviceSupport6464.msi
Property(C): SOURCEDIR = C:\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
=== Logging stopped: 2/26/2015 22:05:07 ===
MSI (c) (54:EC) [22:05:07:798]: Windows Installer installed the product. Product Name: Apple Mobile Device Support. Product Version: 8.1.1.3. Product Language: 1033. Manufacturer: Apple Inc.. Installation success or error status: 1603.

MSI (c) (54:EC) [22:05:07:798]: Grabbed execution mutex.
MSI (c) (54:EC) [22:05:07:798]: Cleaning up uninstalled install packages, if any exist
MSI (c) (54:EC) [22:05:07:798]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2/26/2015 22:05:07 ===

<Email Edited By Host>

I've only had a brief look so far but looking for the word error shows up a number of things, error 1723 in particular caught my eye. Searching around briefly I've found three suggestions that may possibly help.

Repair installer service

1. Press WinLogoKey+R to open a Run dialog
2. Type in msiexec /unreg and then press ENTER
3. Press WinLogoKey+R again
4. Type in msiexec /regserver and then press ENTER

Grant full access to temporary folder

Locate your temporary folder, for example on Windows 7 this would be C:\Users\<Username>\AppData\Local\Temp

Right click on it, open properties, open security tab, add your user with full rights and set full rights to "ALL" if it is in the list.

Click apply and OK

Enable Administrator Account

1. Open Command Prompt from your current account. To do this,Click on start go to Accessories then right click on Command Prompt and click. "Run as Administrator" This will open the command prompt. Accept the UAC prompt by clinking on "Yes".

Now, enter the following.

net user administrator /active:yes

Hit enter. You will get a note as "The command completed successfully."

2. Close the command prompt and sign out from your account. You will see that an Administrator account appears at the sign-in screen.

Just click on it so you can login, give the password if you had set any passwords for Administrator account during installation.

3. Now install your desired program which was giving error. it will be installed without giving error 1723.

If you want to disable the Administrator account for security reasons, simply type the following command and it will again hide the Administrator account from your PC.

net user administrator /active:no

It is advisable to disable the Administrator account if you are not using it. and don not leave the Administrator password blank, which will open the gates of security threats.

Taken from: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/erro r-1723-windows-installer-package-problem/b9a4ecdd-d71b-4542-bec6-a2c853593607

tt2

Sadly, that didn't do anything, either. It's Just the mobile software and iTunes that don't want to install. This is driving me nuts. 😟 Everything was working fine two weeks ago. And now this.

Under the Grant full access to temporary folder I would suggest making sure that SYSTEM, Administrators and your own user account each have Full Access permissions from the Properties > Security tab. I would then hit Advanced, then Change Permissions, then tick the box Replace all child object permissions with inheritable permissions from this object then click OK and approve the changes.

It may also be worth clearing out any files in the temp folder which will allow themselves to be deleted. A few are likely to be actively in use, but the rest should not be needed.

What antivirus software are you running? It may help to temporarily disable it while trying to install iTunes?

What is the current setting of User Access Control? Lowering this setting may help.

tt2

This may help some.I just tried installing iTunes on a new computer(windows 8.1) while running Firefox as my browser.It would not save the install file.Switched my browser back to IE and it downloaded without a hitch. I have now returned my browser to Firefox and will be interested to see if I have any future problems with downloads and/or updates.