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Level 1

21 points

iTunes won't install (at all) on my Windows 8.1 64 bit computer

I've tried downloading iTunes for Windows 8.1 64-bit computers and it won't install on my machine. I did everything like I think I was supposed to ... but nothing happens. In addition I've tried connnecting my iPhone 5S to a USB port ... nothing good happens. My computer recognizes the iPhone but it won't do anything with it. Also I've tried the suggestions from "windows 8.1 itunes wont recognize iphone: Apple Support Communitites" which entertains that I can open control panel ... find Device Manager and try to install new driver software from my disk ... with the suggestion that I 'browse' and find "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. ... and "Apple" does not exist under Common Files of either "Program Files" or "Program Files (x86)"

So now what????

iPhone 5s

Posted on Jun 6, 2014 3:45 PM

Best reply

turingtest2

Level 10

272,821 points

Posted on Jun 6, 2014 3:47 PM

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turing off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.

tt2

View in context

33 replies

May 14, 2015 1:47 PM in response to THOR79

Bingo.

Jun 16, 2015 4:23 AM in response to dean_sfbc

I´ll join the discussion, as I have the same problem and I was not able to solve it 😟

turingtest2

Level 10

272,821 points

Jun 16, 2015 4:40 AM in response to altavocesbluetooth

As given, for general advice see Troubleshooting issues with iTunes for Windows updates.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

I may be able to give more directed advice if you can tell me exactly what error messages you receive as you install or try to launch iTunes.

tt2

iTunes won't install (at all) on my Windows 8.1 64 bit computer