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Another slow MacBook Pro. PLEASE HELP.

I have a Macbook pro 2010. It is slow.

I did an Etrecheck and pasted something that was in another forum into my Terminal.

This is my Etrecheck

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

System Software:

OS X 10.9.3 (13D65) - Uptime: 2 days 22:34:8

Disk Information:

ST9500325ASG disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Untitled (disk0s2) / [Startup]: 499.25 GB (67.47 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[kext loaded] com.sophos.kext.sav (9.0.11 - SDK 10.7) Support

[kext loaded] com.sophos.nke.swi (9.0.3 - SDK 10.8) Support

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[running] com.sophos.autoupdate.plist Support

[running] com.sophos.configuration.plist Support

[running] com.sophos.intercheck.plist Support

[running] com.sophos.notification.plist Support

[running] com.sophos.scan.plist Support

[running] com.sophos.sxld.plist Support

[running] com.sophos.webd.plist Support

Launch Agents:

[running] com.sophos.uiserver.plist Support

User Launch Agents:

[loaded] com.google.keystone.agent.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

User Login Items:

iTunesHelper

Steam

NIHardwareAgent

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Safari Extensions:

AdBlock: Version: 2.6.37

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player Support

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Destinations:

Seagate Backup Plus Drive [Local] (Last used)

Total size: 931.19 GB

Total number of backups: 1

Oldest backup: 2014-05-18 03:30:29 +0000

Last backup: 2014-05-18 03:30:29 +0000

Size of backup disk: Excellent

Backup size 931.19 GB > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

25% InterCheck

8% Google Chrome

8% repair_packages

4% WindowServer

3% uTorrent

Top Processes by Memory:

92 MB repair_packages

63 MB InterCheck

58 MB Google Chrome

41 MB Google Chrome Helper

30 MB iPhoto

Virtual Memory Information:

21 MB Free RAM

636 MB Active RAM

625 MB Inactive RAM

941 MB Wired RAM

17.68 GB Page-ins

2.06 GB Page-outs

I typed this into the Terminal

and this was the result.

Jun 5 20:57:37 Maxwells-MacBook-Pro kernel[0] <Debug>: Process Setup Assistant [195] disabling system-wide I/O Throttling

Jun 5 22:37:06 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 20698

Jun 8 18:44:56 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 193843

Jun 8 19:19:42 maxwells-mbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 195383

Thank you to all the helpful and knowledgable people out there. We would all be lost and have broken computer screens without you.

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 8, 2014 1:09 AM

25 replies

MadMacs0

Level 5

5,227 points

Jun 9, 2014 2:00 PM in response to John Galt

John Galt wrote:

I can find no indication of any Western Digital software or hardware present on that Mac.

I know. Lex thought the com.apple.wdhelper.plist should be removed (which the OP apparently did) but it's installed by Apple, not Western Digital.

John Galt

Level 10

146,432 points

Jun 9, 2014 2:05 PM in response to MadMacs0

If the OP removed it he will need to reinstall OS X due to having acted upon defective advice. The wdhelper process is a required component unrelated to Western Digital.

MadMacs0

Level 5

5,227 points

Jun 9, 2014 2:08 PM in response to John Galt

wdhelper XPC helper tool for performing privileged operations for WirelessDiagnosticsSupport.framework

Jun 10, 2014 12:47 AM in response to MadMacs0

So i didn't remove the WD stuff because i have a WD external harddrive. Maybe i need it for that? Right?

I've successfully removed sophos now too.

At least i think i have.

I did another Etrecheck since removing Sophos. I have an External HD connected btw... but not my WD one.

But i have another query. This is a new laptop for me (second hand from ebay). When gettting the laptop I installed the OSX and chose the option to add all the information from my Time machine backup disk (from my previous laptop). This worked great. My current laptop now has all the information my old laptop did (about 435GB of data).
Now i just tried to do a time machine backup onto the same disk, and it recognises that there is data on there, but it is trying to back up the whole 435GB. Is there any way around this? Is this proper protocol?

EtreCheck version: 1.9.11 (43) - report generated 10 June 2014 7:38:25 pm NZST

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

System Software:

OS X 10.9.3 (13D65) - Uptime: 1 day 21:58:24

Disk Information:

ST9500325ASG disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Untitled (disk0s2) / [Startup]: 499.25 GB (66.74 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Seagate BUP Slim BK 1 TB

EFI (disk2s1) <not mounted>: 209.7 MB

Seagate Backup Plus Drive (disk2s2) /Volumes/Seagate Backup Plus Drive: 999.86 GB (590.31 GB free)

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper:

Mac App Store and identified developers

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

User Login Items:

iTunesHelper

Internet Plug-ins:

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Safari Extensions:

AdBlock: Version: 2.6.37

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player Support

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 464.96 GB Disk used: 402.81 GB

Destinations:

Seagate Backup Plus Drive [Local] (Last used)

Total size: 931.19 GB

Total number of backups: 2

Oldest backup: 2014-05-18 03:30:29 +0000

Last backup: 2014-05-18 03:51:53 +0000

Size of backup disk: Too small

Backup size 931.19 GB < (Disk used 402.81 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

1% WindowServer

1% PluginProcess

0% Safari

0% SystemUIServer

0% System Events

Top Processes by Memory:

229 MB PluginProcess

156 MB Safari

110 MB com.apple.WebKit.WebContent

82 MB Mail

57 MB com.apple.WebKit.Networking

Virtual Memory Information:

72 MB Free RAM

1.19 GB Active RAM

1.05 GB Inactive RAM

902 MB Wired RAM

2.23 GB Page-ins

108 MB Page-outs

MadMacs0

Level 5

5,227 points

Jun 10, 2014 1:29 AM in response to NaughtyDaaada

NaughtyDaaada wrote:

This is a new laptop for me (second hand from ebay). When gettting the laptop I installed the OSX and chose the option to add all the information from my Time machine backup disk (from my previous laptop). This worked great. My current laptop now has all the information my old laptop did (about 435GB of data).

Now i just tried to do a time machine backup onto the same disk, and it recognises that there is data on there, but it is trying to back up the whole 435GB. Is there any way around this? Is this proper protocol?

No, that would be normal with a new computer. TIme Machine has to start from scratch.

Lexiepex

Level 6

14,102 points

Jun 10, 2014 2:25 AM in response to NaughtyDaaada

Now you seem to have Sophos uninstalled. Good job. System appears to be clean.

The Page-outs after 1 day 21hrs is only 108 MB, thus no immediate need for extra Ram.

The TM-disk (1TB) size calculated by Etrecheck app is calculated as 3 times the disk that has to be backed up (500GB), so it is in red, because the Seagate is "only" 2 times the size. This is a "new" machine thus you get the full backup the first time.

@mad and John: wdhelper discussion: if it is there because WD disk softwares are or were installed, the WD software must be uninstalled.

It may or may not be in some firmware system: in none of my freshly or via Recovery installed Mavericks systems there is such a file; maybe in the future we leave it alone when it is there. Indeed it IS in the installer package of Mavericks....

Lex

Jun 10, 2014 2:29 AM in response to Lexiepex

Fantastic. Thanks for all your help Lex and everyone else. You are all excellent.

MadMacs0

Level 5

5,227 points

Jun 10, 2014 2:30 AM in response to Lexiepex

LexSchellings wrote:

@mad and John: wdhelper discussion: if it is there because WD disk softwares are or were installed, the WD software must be uninstalled.

It may or may not be in some firmware system: in none of my freshly or via Recovery installed Mavericks systems there is such a file; maybe in the future we leave it alone when it is there. Indeed it IS in the installer package of Mavericks....

As both of us have said, it has nothing to do with Western Digital. The WD in WDHelper stands for WirelessDiagnostics. It's what you get when you hold the <Option> key down and click on the WiFi icon in the menu bar at the very bottom of the menu and select "Open Wireless Diagnostics..."

Lexiepex

Level 6

14,102 points

Jun 10, 2014 3:52 AM in response to MadMacs0

While i have no wdhelper in my systems, the alt(option) on the WiFi icon still does "open the wireless diagnostics"....

Lexiepex

Level 6

14,102 points

Jun 10, 2014 5:11 AM in response to MadMacs0

Mad, you terrier, I don't know what is wrong here with me (besides that it is +30°C) but of course there is the wdhelper in my system since the last restore...

Another slow MacBook Pro. PLEASE HELP.