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RSD repair times?

I sent in my mac book last sunday and it shows that it has been received by apple since the 6th. I have called apple care a few times and have been told that my part is on order.

Just curious how long did it take everyone else out there to have your computers repaired?

MacBook 2.0 ghz White, Mac OS X (10.4.7), I own a gateway now due to RSS

Posted on Sep 10, 2006 5:55 PM

38 replies

JonJon602 Author

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Sep 16, 2006 9:11 PM in response to Tehan

the website is now showing "return pending" as of 9/16

i hope that means my computer will be shipped to the apple store soon.

Sep 17, 2006 10:14 PM in response to Wilson Lam

Well, looks like my macbook is coming back to me. Its scheduled for delivery tomorrow by 10:30am. Seeing that is 12 hours away, I'm quite excited that Apple did change the MLB and Heatsink.. well will let you guys know how it goes

Sep 18, 2006 12:17 AM in response to cookedwords

Repair Status Messages:
http://www.apple.com/support/help/getstatus/#messages

Good luck!

hokoonho

Level 1

17 points

Sep 18, 2006 1:35 AM in response to JonJon602

mine send to service center at 9 Sept... still waiting....
but before, I have bad battery(4 days wait), then buzzy power adaptor(7 days wait)....
whole set fail!!! except the apple remote and the MacOS installation Disc...

Sep 18, 2006 12:53 PM in response to hokoonho

08/30/2006 Repair Requested
08/30/2006 Request Acknowledged
09/01/2006 Unit Received
09/15/2006 End Hold
09/18/2006 Begin Testing
09/18/2006 Ready to Ship

It arrived at the UK repair centre on 1st Sept. from germany, status changed on a Sunday, but there´s a gap between "Begin Testing" and "Ready to Ship". Boy, if they .... no, don´t even think about it!!!

Oct 1, 2006 8:45 AM in response to JonJon602

My Macbook (purchased in June) has been in the hands of Apple's repair team in Japan for over two weeks now (since Sept. 16).

Parts have been on order for at least a week. As this is my work computer, I'm not a happy camper. Calls to AppleCare aren't helping.

What is the part that's in such short demand?

Macbook Mac OS X (10.4.7)

Oct 1, 2006 11:54 AM in response to gochagocha

I took mine in on Sept.21. The store didn't actually order the part until Sept.25 and it was fixed and returned to me on Sat. Sept.30th. They replaced the logic board, heatsink, battery, and ac adapter. So far, seems to be good. My old battery would only last 2-3 hours but this one says it has 5 hours on a full charge. During the repair times, the status said product pickup pending which didn't make any sense as it was fixed in store and according to them, they were waiting for the part. It has a new weird static noise that is intermittent but highly annoying. Seems to run much cooler to the touch than before. I have a week 21 book and I really missed it while it was away!

Oct 4, 2006 10:07 AM in response to JonJon602

Shipped my RSD macbook to Memphis on a Wednesday. Shipped back to me the following Wednesday. Heatsink/sponge replaced. I missed my macbook a lot during that week.

RSD repair times?