Match process stalling out at end

i've deleted everything on my library and added only 1 track that i know that has matched a couple weeks ago...when everything was ok!

and thats what i'm getting now...

I also am having this issue. Started on June 10th as well! So frustrating, what's the best way to raise **** to get attention ont his issue?

Why aren't the macrumors.com of the world reporting on it................?

What is (or is not) interesting about this is that there are other aspects of iTunes Match which are working perfectly fine still. For example...

• I modified some playlists on my home computer and the modifications showed up on my work computer without me having to do a thing.
• I changed the genre of one song on my work computer and logged into my home computer and the change was there. I made another metadata change on my home computer and shortly thereafter the change appeared on my work computer. Again, without having to do a thing.

So, iTunes Match isn't 100% broken as some aspects of it continue to work while the uploading clearly isn't not for many of us.

It seems to only be adding new songs for users with higher song quantities and that only.

Hi,

I was probably luck to get tracks matched or uploaded in the last few days. After my last post, I got a free track from Amazon - not yet available in Itunes. I have been unable to upload this track. I believe that more and more people are having this problem.

The backlog of tracks awaiting to be uploaded must be enormous. It appears to me that the process is partially completing as when I delete a "waiting" from my second library, the iCloud Status changes to "Removed" on the library with the actual file - this is what happens when you delete tracks from the cloud from another library (a process I use regularly to keep my totals below 25K.

So Apple needs to fix the server problem that is preventing the final upload from completing.

Jim

From my experince Apple will just cross their fingers and hope this goes away. There are so many problems witj match and they are incapable or more than likely unwilling to sort it out. As long as they have your cash they don't care.

There isn't Apple don;t give a monkey's......

I think I have the same problem since Tuesday.. Any updates guys ?

No not at all - I am goint to e-mail all teh following at the following lin /www.apple.com/uk/pr/bios evryday until it is sorted - if everyone does the same maybe they will actually get off their highly paid butts and sort out the problem.

Yes this is crazy.. I got lucky to found this thread, I've been spending hours and hours to restore my MacBook, update again & again.. nothing so far.

Glad to know I'm not the only one. But for 24.99€/year, this is not supposed to happen.

What I'd like to know, as paying customers of this "music service," why haven't we gotten an email from them acknowledging the problem, apologizing, and telling us when we can expect it to be completed? I wouldn't care if takes a WEEK - just tell us! Where is the communication? So unprofessional........

The Support person that I spoke with let me know that if it was not fixed in the next couple days, then I would hear from her on Sunday. I will update you al lwhen I hear from her.

Hi All.

I've been running some experiments and have found some interesting results. I wanted to share so that others can help me test / brainstorm.

I can successfully import and Match. However only when the CD is ripped with iTunes itself. Unfortunately for me, this completely destroys my workflow.

I rip my CD collection to FLAC for archival purposes using XLD - then I convert with "Music Convertor Pro" to M4A for inclusion into iTunes. This is currently broken, as the only way I can match is by doing everything via iTunes.

I'm hoping this is just a technical glitch, as if this is some sort of new braindead policy I will dump iTunes / iCloud / Match etc and move on to opensource solutions.

Can others confirm this finding?

Hey bst71,

I am going to assume that the CD(s) that you imported, the content was matched in the iTunes Store? Meaning, it was not content that would need to be uploaded?

If that is the case, then I took your testing one step furhter. All of the items that were in my queue is content that, let's just say, I know would not be matched in the store. This was a combination of CDs ripped in itunes, and also WAV files converted to M4A. None of this content was matched or uploaded.

So, I deleted all files that were not going to be matched, and then imported Jack White - Lazaretto from CD, and lo and behold, it matched and I am on to step 3. It is stuck there now, but Lazaretto was added to iCloud. I verified this on my iPhone. I am assuming it is stuck on step 3 as it is not going to upload some artwork I have from outside sources.

Next, I ripped another disc that I was sure that would be matched to WAV and imported into iTunes. I then converted to M4A in iTunes, then updated Match. It took it without issue, and even got past step 3.

In summary, it looks like it is hanging on songs that cannot be matched in the iTunes store, regardless of how it was imported into iTunes. I am going to call support about my Case and alert them to these findings.