Match process stalling out at end

I am experiencing the same problem here Ryan. It started sometime this week. I write/record music in Logic Pro and use iTunes to make a version available on my phone through Match.

Now iTunes Match gets stuck at Step 2 of the matching process and won't upload my new songs. Really disappointing, especially as we pay for the service.

Hi there,

I did speak with her today. Nothing got resolved. I deleted all files that were unmatched (kept the files though). I explained to her that I thought it had to do with songs that did not match in the store would not be uploaded. So, while on the phone with her, I imported an album that I knew would not match - Tool Undertow. Wouldn't you know it, it didn't match, but uploaded just fine. So, she then asked me to make a list of items that were not matching and not uploading. I sent that to her, and that is where we stand. She says she is putting thin in front of engineering, but who knows.

I have pointed her to this thread on multiple occasions so that she is aware it is not isolated to me, but to several paying customers. Very frustrating. I will update again when I speak to her.

I hope she does pass to engineering.

I was traveling last week so was difficult to schedule a support call, but I'm going to do that tomorrow to hopefully add some additional pressure.

Will update tomorrow after I get call completed.

.

Some tracks I added to my iTunes library a few days ago were successfully uploaded, but I have not been successful in getting any more tracks to upload since then. I didn't do anything different for those uploaded tracks, so I'm not sure why it actually worked that time. I now have around 100 songs that are "waiting" to be uploaded (these are all tracks that would have no match in the iTunes store).

I've not managed to get anything to upload, but can still add music that matches.

I think either the latest iTunes (or previous?) has broken the upload function, rather than it being a server-side issue. Not 100% though.

Hi Ryan:

I agree with you that Apple still has never acknowledged the problem even exist.

If you go to: http://www.apple.com/support/systemstatus/ - it shows all OK green buttons for every service. Now the possibility exist that this page is a simple static page, one that always shows "all systems OK".

Three things have become clear during this episode:

1. Apple employees evidently don't use Match. If you were a music lover, that regularly used Match to upload tracks to sync across your devices, this outage would've been discovered over the last week. Its sort of shocking that a global outage such as this can persist for 7 days now without anyone who actually sells the service from bothering to notice.

2. Related to above, its clear Apple has no real testing or automated service status alerts. Any competent development group would have automated test scripts that test various use cases of their product. So for instance, "uploaded a new track into Apple Match servers" would be such a test case. If such a test case failed, then you would expect an alert to be sent out to Apple employees so they could investigate.

3. Finally, have you actually ever browsed this https://discussions.apple.com/community/itunes/itunes_match site? Its essentially overrun with Indian spam. Thousands of fake spam post are made every minute. Trying to wade through all of this in hope of finding 'support' is laughable.

That should be an obvious clue that no one from Apple ever looks here. I honestly don't know what Apple thinks they are accomplishing by having this site? Its an insult to their clients, and its an insult to Apple's name to have their 'customer relations' site completely overrun with Indian 'black magic spam'. It would be far far better for Apple's image for them to simply delete this entire site and let customer discussions happen elsewhere. At least a 3rd party site would care enough to install a spam filter.

Hi,

This is an old thread and nothing to do with the current issue.

I have had a response from the support team which was not helpful. I was told to try all the usual troubleshooting solutions. I replied and requested that he refer this to his technical team.

Jim

I have the exact problem as well since about 9th June, however I don't know whether I had the issue before because I haven't uploaded anything before for a while.

My activities indicate I am connected with the Amazon AWS Servers, not sure whether this is the case for all users globally or could cause the issue only for those being routed to AWS.

I have the exact same problem. I have two new albums, converted them to mp3 and to test it to mp4. As soon as I try to match, iTunes starts to stall. I let it run over a whole night and nothing's changed.

Two albums which songs are even in the iTunes store but matching hangs. It seems to be a problem on Apple's side but the iCloud status is still green. I hope somebody will fix this. I love iTunes Match but not that many people seem to know about it or use it so if something goes wrong it doesn't really seem to alert any systems.

Please fix this. I am paying good money every year for this service.

I've been having the same issue for about a week. I use iTunes Match on my work computer and home computer, and neither has been able to update successfully. I've had a few new albums pending for days, and have tried adding them to both libraries (on both computers), reinstalling iTunes, logging out of iTunes/iTunes Match, and just about every other trick in the book.

This needs to be fixed—I can't get my new music on my phone or devices!!!

*****************UPDATE*******************************

Apple advisor acknowledged that engineering has identified a server issue and is working on a fix that couid take up to 5 days as of today September 16, 2014 at 10 AM EST.

************************************************************

Many thanks for the update Croatan. At least progress is moving forward.

Same issue here. I tried adding around 60 tracks, but it never completed. I then removed all those tracks and the Match cuccessfully updated. Then I tried to add just 8-10 tracks with no success -- it stalls on the second step and never completes.

Finally spoke with a Senior Advisor who has been getting more and more calls about iTunes Match. We tried one remedy that didn't work. Since I had already tried the other possible fixes on my own, he sent the case to Engineering. He said he would get back to me when he heard back from them. So no resolution yet, but the good news is that the problem is definitely on their radar now.