Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does. I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times. I have closed and reopened iTunes several times. I have restarted my computer and started over. Etc. Etc. and the same problem keeps occurring. Last night, I let the matching process continue overnight and it still had not finished in the morning. I am at my wit's end at this point. It's only 11 new songs that I'm trying to get iTunes to Match. Does anyone have a suggestion as to how to resolve this problem? Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

349 replies

Jun 16, 2014 10:53 AM in response to GerberC

Thanks for the update; the frustration is that despite all of these messages and people (including me) speaking with Apple their service status continues to deny there's even a problem.

Not good, not good at all. Expected more.

Jun 16, 2014 10:53 AM in response to stuartmarshall

they aren't denying anymore- see my post above.

Jun 16, 2014 10:56 AM in response to Croatan128

Thanks - saw your posting. I wish they'd update their service status page though - because that's the first place people check. Could save lots of people wasting time investigating things at their own end, etc.

Jun 16, 2014 10:56 AM in response to GerberC

Just had a similar experience - they told me it was likely on the server end and it might take a few days to remedy. This was sadly after an hour and a half on the phone troubleshooting with them, but at least they are know acknowledging it and saying they will do something about it! At least I'll now stop wasting my time trying to troubleshoot it.

Jun 16, 2014 11:06 AM in response to Croatan128

Is it safe to assume you mean June 16?

Jun 16, 2014 11:12 AM in response to KovuTheHusky

ooops, yes my bad on the voice recognition typo

CORRECTION:

*****************UPDATE*******************************

Apple advisor acknowledged that engineering has identified a server issue and is working on a fix that could take up to 5 days as of today June 16, 2014 at 10 AM EST.

************************************************************

Pauleebe

Level 1

0 points

Jun 16, 2014 11:14 AM in response to Croatan128

This is unacceptable. It stopped working for me on June 10th. 5 more days will be June 21st, that's over a week and a half for a service to not work altogether.

Jun 16, 2014 11:51 AM in response to Pauleebe

mine has not worked in over a week 😟

Jun 16, 2014 1:05 PM in response to Ryan Hargrove

My tracks are beginning to upload right now 🙂 Looks like some progress is being made.

Jun 16, 2014 1:08 PM in response to Ryan Hargrove

All 11 of my tracks that have been in limbo for the last 6 days just completed the match process. 3 were matched and 8 were uploaded.

tjbeyerl

Level 1

0 points

Jun 16, 2014 1:19 PM in response to Ryan Hargrove

Same. The process just completed for the first time in a week or so.

Jun 16, 2014 1:25 PM in response to Ryan Hargrove

My dozen or so tracks were all uploaded or matched. Thanks for the update, Ryan. Hopefully that marks the end of a very frustrating week.

bst71

Level 1

14 points

Jun 16, 2014 1:44 PM in response to KovuTheHusky

Excellent. My outstanding 45 tracks were all just uploaded successfully.

Was a little slow uploading, but thats understandable, probably lots of backlog.

Very happy to see Apple has got a grip on it now!

Jun 16, 2014 1:47 PM in response to Ryan Hargrove

I just noticed the problem today, but I haven't used iTunes on my computer for awhile. When I open the app it goes right away to "Waiting for Apple to deliver your iTunes Match results." I can't do anything on iTunes; play music, update phones, iPad, anthing. I have to fource quit just to get out of it. Hopefully all the calls you guys have been making will fix the problem. Very frustrating.

nrp

Level 1

4 points

Jun 16, 2014 1:57 PM in response to Ryan Hargrove

Now fixed -- about 60+ songs that had been "waiting" over the past week have now either matched or been uploaded.

Neal

ps-> and the time to match/upload them was really quick!

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Match process stalling out at end