Match process stalling out at end

I was finally able to upload the five tracks I've been trying to upload for almost a week. I still have to do it via the "update iTunes Match" menu item rather than the "Add to iCloud" method, but it's working. Tracks are uploading and available to stream or download within a minute on my phone. So whatever was going wrong for the past week seems to have been fixed. Thanks to everyone who called in to make sure this issue got attention.

Match is up and working again for me. I emailed Apple about it, and they acknowledged the problem and gave me 2 iTunes song credits. This problem should not have happened, but at least they fixed it and appeased some of their customers.

Which email did you use?

Good to hear some folks are seeing improvements. I'll check my iTunes at my first opportunity.

Looks like our issue is getting attention in the media too. Once we are back up and running, it'd be nice if Apple offered a free extension for the downtime we've been experiencing.

http://www.macnn.com/articles/14/06/16/service.timing.out.for.some.users/

The same exact thing is happening to me.. I have been an iTunes march user since it's inception and now I can't upload any songs to iTunes match. It stalls during the matching process and provides no errors. The normal troubleshooting methods mentioned here on the forums do not work. There is clearly something wrong with the service. I just wish Apple would communicate that fact so we don't all keep wasting our time trying to upload songs until the service has been fixed. The lack of error messages and service status is maddening.

In spite of those of you saying that the problem is fixed, I still can't do anything in iTunes. It sits there and churns away saying that it's uploading my information - but I haven't downloaded very many songs in the past year.

Which email did you use ? I opened a case on Friday and have yet to hear back from them. There was no acknowledgement of issue when I spole to the support rep on the phone. Part of the problem is iTunes match doesn't have direct support personnel, so if you know of a way to get support. please share. Thanks

I am seeing vast improvement as well.

iTunes was open with about 40+ songs in the "waiting" state. I just checked on them and all of them have either Matched or Uploaded - and without me having to do anything (as it should be.)

It is working again for me, too.

All my songs that were "waiting" have uploaded. Still no word back from Support. Pretty frustrating that I took all these troubleshooting steps with them to have it randomly start working again.

I will be adding more music this evening as well, so we will see if the issue has been corrected.

Match has finally added the songs that were waiting in my queue. I'm going to test it out by ripping a CD or two this evening. Thanks to all for contacting Apple support on this issue.

fm

Still seeing problems here, will complete the first 2 steps but continually fail to progress on the 3rd step to upload the songs that have not been matched sitting at 0 of X songs to be uploaded.

Network activity shows it's making an attempt to connect to Apple's servers but nothing gets sent. Tried multiple machines, different networks and ensured that the tracks are compatible. Getting quite frustrated.

here in Italy same problem. can't find a way to upload new songs, apple please take care of your customers!!

Like many others I have experienced the issue of non-matching of new items in the iTunes library. I contacted Apple support who confirmed that I had already taken all the steps that they would have advised to check out the problem.

They suggested that I e-mail the issue to the iTunes Support Team ( as there is no face-to-face contact for this service)

I received the reply below from them - whether this means that it will be rectified soon, who knows ..... but at least they have recognised the issue and are working on it.

This is Christopher, your iTunes Store Advisor. This is in response to your previous email. I understand that you are unable to upload your songs through iTunes Match. Rest assured, I will provide necessary information regarding this concern that is currently under investigation.

First, I would want to sincerely apologize for the inconvenience regarding this concern.

We've actually set this as an on-going issues. We’ve escalated your case to our iTunes Engineering team. When this happens, the process can take longer than a standard tech support exchange. Engineers work at a high level, looking for root causes and solutions that will improve everyone’s iTunes experience.

Thank you for choosing iTunes Store. Have a nice day!

Sincerely,

Christopher

iTunes Store/Mac App Store Customer Support