I get an error message "X-Apple-MD-Action_message" when trying to download purchased books from ibook store to Mac computer. I've tried to signout, deauthorized the account and restrated the computer. Still not working.
iMac, OS X Mavericks (10.9.3)
I too am having the same issue and the usual steps to fix didn't work (see original post).
I too am having the same issue and the usual steps to fix didn't work (see original post).
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Here is the info from the Console after I tried it again:
6/17/14 12:22:23.451 PM bookstoreagent[756]: ADI: {
headers = {
"Cache-Control" = "private, no-cache, no-store, no-transform, must-revalidate, max-age=0";
"Content-Encoding" = gzip;
"Content-Length" = 295;
"Content-Type" = "text/xml; charset=UTF-8";
Date = "Tue, 17 Jun 2014 17:22:23 GMT";
Expires = "Tue, 17 Jun 2014 17:22:23 GMT";
"Set-Cookie" = "Pod=7; version=\"1\"; expires=Thu, 17-Jul-2014 17:22:23 GMT; path=/; domain=.apple.com, itspod=7; version=\"1\"; expires=Thu, 17-Jul-2014 17:22:23 GMT; path=/; domain=.apple.com";
"apple-timing-app" = "25 ms";
"edge-control" = "no-store, cache-maxage=0";
itspod = 7;
pod = 7;
"x-apple-application-instance" = 72196;
"x-apple-application-site" = NWK;
"x-apple-asset-version" = 0;
"x-apple-date-generated" = "Tue, 17 Jun 2014 17:22:23 GMT";
"x-apple-jingle-correlation-key" = 2EVNKYMW5YCJK;
"x-apple-lokamai-no-cache" = true;
"x-apple-md-action" = SP;
"x-apple-md-data" = "AAAABAAAAPBvGI+vPqvmBuIg3Nt7cYCqG3cRWI3WFwk/mF8KqzNvFCsgvbW7YcLMnOUqGTUg1AZCUY k7484nqb/VVyDaBu0FmdiJLFpma6rEHqfZjdUKWusPxZEaFakE7rbsKAj+KbktSOURnUlRxbsAAxfD7M TUHdbk+dVo9XHJKeemh2zjSfGD0FD2UhB348AhVGqrfvbiK2gOdAUNd9lr1scxhY0gixWhQhn9w49vlO 3Ti7Mnpaqa6MTAFxibv+0Ms1r+0IOyyQ0ON+DyC5BGN3HVVD5wuPhB8UKU8HfowYTlozbWu8xWze0p2d O250utUmtdqnVbflDI7HvopgOxpYCtLToWAAAANAAAAARUT/Z7lArElJLODivqVRrccW6fqFMRhyQKHk pk1CnbO7HcY3KO77aVdOYce2SukSTtkoHY1Q4yUiV8Y8/RXXHoPos96naLsDgklbw=";
"x-apple-orig-url" = "https://p7-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct?guid=0C4DE99B D00E";
"x-apple-request-store-front" = "143441-1,22";
"x-apple-translated-wo-url" = "/WebObjects/MZBuy.woa/wa/buyProduct?guid=0C4DE99BD00E";
"x-frame-options" = SAMEORIGIN;
"x-webobjects-loadaverage" = 0;
};
url = "https://p7-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct?guid=0C4DE99B D00E";
}
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
Step 1 worked. I was able to login as "guest" and download the purchased book.
Before trying Step 2, I restarted the computer and logged into my regular user account. I opened ibooks before opening any other applications. I was able to successfully download the purchased books.
All seems to be working correctly now.
Thank you!
Here's what worked for me (so far, at least):
1. From within iBooks, I deauthorized the computer and signed out.
2. Then I opened iTunes, authorized the computer, and signed in.
3. I went back to iBooks and was able to download and read everything.
I don't know why this worked, but it looks like it did. :-)
c
Hmmm... this is interesting as I'm having the same problem after getting my rMBP back with a new SSD installed.
Used to be able to download purchased iBook stuff but first attempt after repair's failed miserably.
Will update this post once I've tried your out/it suggestion.
The method from MrEnglish did not work for me.
Any other idea ?
Try de-authorizing the computer from ibooks, then re-authorize it like Mr English explains, then restart your computer and sign in with your appleid and try downloading it again. Worked for me. Hope this helps 🙂
i want download application from app store but don't download because the message for x-apple-dm what about this message
I Have just spoken to apple support and this is common, go to settings then iTunes and App Store, log out of account turn iPad/iPhone off then back on. Go back to itunes and App Store and log back in. Mine now works fine now and it was both my iPhone and iPad affected since latest iOS update.
I Have just spoken to apple support and this is common, go to settings then iTunes and App Store, log out of account turn iPad/iPhone off then back on. Go back to itunes and App Store and log back in. Mine now works fine now and it was both my iPhone and iPad affected since latest iOS update.
I Have just spoken to apple support and this is common, go to settings then iTunes and App Store, log out of account turn iPad/iPhone off then back on. Go back to itunes and App Store and log back in. Mine now works fine now and it was both my iPhone and iPad affected since latest iOS update.
X-Apple-MD-Action_message
