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No trackpad or keyboard on Windows installer

Hi, yet another problem again with bootcamp.


When I boot the installer from my memory stick I get to the language selection and my trackpad an also keyboard are unresponsive. I've tried many different suggestions such as going through them all one by one, making a new administator account and also ticking the first 2 option then the 2nd and finally the third while quitting between the steps.


Any help will be greatly appreciated thanks.


Late 2012 13' macbook pro Retina Display.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on Jun 17, 2014 1:14 PM

Reply
62 replies

Jun 25, 2014 10:52 AM in response to Bradley1233

Instead of messing around with the AutoUnattend.xml there is simpler method that works for me. I suggest trying it on your machine.

User uploaded file


I created two new directories in the $WinPEDriver$ directory. This directory is referenced within the XML file, and indicates to Windows what drivers are loaded prior to executing the Windows Setup. I also copied the corresponding .exe files as shown. I left the originals in the Bootcamp directory intact, such that after the Windows installation completes, I can still execute the Bootcamp driver setup.exe without any other errors. If Windows setup does not recognize the USB, I forced it by power-cycling and choosing the USB drive using the ALT/Option key to boot from.


The corresponding autorun.inf files contain the following lines, one for each driver. Once these files are in place Windows setup works and I have both Trackpad and Keyboard functional. The Secondary click does not work at this stage, but is not needed. It will work when the Bootcamp setup is run and the Trackpad shows up in Bootcamp preferences.


Please let me know how it works on your machine.


[autorun]

open=AppleMultiTouchTrackPadInstaller64.exe


[autorun]

open=AppleKeyboardInstaller64.exe

Jun 26, 2014 3:53 PM in response to Bradley1233

You can also look at this article Keyboard/trackpad inoperative, black screen, or alert messages when installing Windows 7


The Autorun.inf was created using Unix Vi. You may want to check for typos. Does your Windows Installer start and show you the setup screen? I used this to install Windows 7 Professional.


file autorun.inf

autorun.inf: Microsoft Windows Autorun file.


more autorun.inf

[autorun]

open=AppleMultiTouchTrackPadInstaller64.exe

Jun 26, 2014 4:04 PM in response to Loner T

No typo's at all, and if I just edited one of the existing autorun files would that work? Also yeah, I get tto the first selection screen of the installer (language selction). I've also noticed the resolution is off and the windows appear much larger along with no trackpad or keyboard. I've also tried the methods from that article with no help... I also ordered another USB which I should get tomorrow so I will get back to you on how that works as well.

Jun 26, 2014 4:13 PM in response to Bradley1233

As long as there is a unique autorun.inf per driver, in the correct directory, as shown in the screen shot I have posted earlier, it should work.


The Windows installer has probably a default 800x600 resolution, so it looks a bit strange on the MBP screen. Did you try using the left side USB?


Can you post your AutoUnattend.xml file? It may be worth looking at it to ensure the W7 Pro and what you have are similar. Another option is to try installing W7 Pro (you should be able to download the ISO from Microsoft).

Jun 26, 2014 4:25 PM in response to Loner T

My internet isn't the best so I can't really download a file that big it would take hours hence why I ripped the iso on my old computer from the disc I had and transferred it via my memory stick. I have been using the left side all the time is it worth trying the right hand side? This link should have my autounattend ready to be downloaded. http://efshare.com/?s=U9ABAR

Jun 26, 2014 5:04 PM in response to Bradley1233

diff AutoUnattend-FromBradley.xml /Volumes/WININSTALL/AutoUnattend.xml

file AutoUnattend-FromBradley.xml

AutoUnattend-FromBradley.xml: XML document text



Trying the right hand side will not hurt anything. In my case, without the drivers in place, I could not use the keyboard or mouse.


One suggestion would be to try (with the USB plugged in on either side) and power-cycle and ALT during power-up and selecting the USB to boot. This is how I installed my W7 Pro. Since the files are the same, W7 Pro or the edition you have should not make a difference. I assume you have installed this same version via Bootcamp in the past.

Jun 26, 2014 5:23 PM in response to Bradley1233

The diff (short for difference) command is a Unix command (run from MAC OS X Terminal). I downloaded your file as AutoUnattend-FromBradley.xml and compared it to the one on my USB which is /Volume/WININSTALL/AutoAttend.xml for any differences. There is also a sdiff command which does it side-by-side. The file command tells the OS to tell me what is the file type (which looks inside the file and headers and other parts) to determine what the file is.


Here is an example of the sdiff output (which may look strange when pasted here).


sdiff AutoUnattend-FromBradley.xml ~/Documents/OldWinInstall/AutoUnattend.xml | more

<?xml version="1.0" encoding="utf-8"?>^M <?xml version="1.0" encoding="utf-8"?>^M

<unattend xmlns="urn:schemas-microsoft-com:unattend">^M <unattend xmlns="urn:schemas-microsoft-com:unattend">^M

<settings pass="windowsPE">^M <settings pass="windowsPE">^M

<component name="Microsoft-Windows-Setup" processorAr^M <component name="Microsoft-Windows-Setup" processorAr^M

<UserData>^M <UserData>^M

Jun 27, 2014 2:19 AM in response to Bradley1233

not taking away from all that loner is doing to help you, but you're spending way too much time on this, your issue like I wrote before is get a new usb2 only drive and DL a new ISO, your problem will be fixed, a new flash drive is $10, and the new ISO (gave you the link earlier) is free


but, I would totally clean install OSX again before moving forward, I can't tell what all changes you've tried to date

Jun 27, 2014 4:15 AM in response to turbostar

turbostar wrote:


not taking away from all that loner is doing to help you,


There are no logs being written, which is a mystery.


There should be logs as indicated here. http://technet.microsoft.com/en-us/library/dd744583%28WS.10%29.aspx


turbostar wrote:


but, I would totally clean install OSX again before moving forward, I can't tell what all changes you've tried to date

Deleting the current Bootcamp partition (ONLY using Bootcamp Assistant) and converting to a single partition disk should be all that is needed.

Jun 27, 2014 7:10 AM in response to Bradley1233

I picked up a new memory stick today, this is definitely USB 2, and if this fail's to work then I have no idea what will. I haven't altered any MAC OS files so that should be fine 😝 and I can't re download to ISO since my internet is very bad and since I live in such a rural location I get terrible service so it would take probably a day or 2 to redownload it.

No trackpad or keyboard on Windows installer

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