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Koda2006 Author

Level 1

0 points

Movies - Download Problem

I just purchased National Treasure and Pirates of the Caribbean about 2-3 hours ago. It got to the point in the download where it was finished downloading, and it said "processing file." At this point, iTunes quit responding and locked up my entire computer, which forced me to manually shut it off and restart it. Now, my movie downloads are gone. I have some sort of file on my computer (maybe a temp file? I have no idea), but nothing shows in iTunes. What should I do? I spent $20 bucks on these movies, and want to be able to watch them.

Posted on Sep 14, 2006 12:29 PM

150 replies

Mar 5, 2009 8:30 AM in response to Koda2006

im having something of a similar problem... ive downloaded 3 movies so far and am only able to watch 1 on my ipod... first was shaun of the dead, phantom of the opera, and chicago... i can only see phantom and am bummed i downloaded all the same... they start to load on my ipod but then screen jus goes blank.. i even tried to delete and download again onto ipod i dont understand the problem... can i get my money back or try downloading again from itunes....helllpppp!!!!

Hidekel

Level 1

0 points

Mar 23, 2009 8:20 PM in response to Koda2006

hi , hey i just bought Armageddon and at 1.04 gb just stop and is giving me an error "8008" it sai that parts of these file are corrupted to redowload these file choose "chek for available downloads" from the store menu.... i do it and it keeps giving me the same error What shud i do !.? i need this movie for a class

Hidekel

Level 1

0 points

Mar 23, 2009 8:21 PM in response to martin1049

Mar 28, 2009 8:02 AM in response to Unluckly Number 7

i cant seem to find the "check for purchases" thing

AllyC16

Level 1

0 points

Mar 29, 2009 9:08 PM in response to martin1049

I Have a problem with a movie that i got for free. I just bought Twilight(hard copy) and it came with a code for and itunes download,i know how to downlaod from itunes store but the problem is that when it was downloading it stoped and said parts of it were corupted and it says to "Check for availible Downloads" in the stor menu but i cant seem to find that button. HELP Please, any kind of help, wether it be finding that button or helping me get Twilight into my ipod Im Desparate!!!

Mar 31, 2009 1:25 PM in response to Koda2006

I downloaded some TV shows and it was downloading and then they stopped. And now it is not letting me download them at all. and there in my query it says i have them ready to download but my connection apparently is not working but yet i can still download songs movies and Cd's just not the TV shows .

Apr 13, 2009 1:08 PM in response to Koda2006

i just rent a movie and i can not dowloding to the computer it says tha ther is a problem with the files can yuo please help me

May 3, 2009 6:17 PM in response to Koda2006

I've got like the same problem. I bought "The Spirit" and "Batman Forever" and I hit download. They were done but it said i had stuff still downloading. I pressed exit and it said that when i opened itunes again that it would ask me to resume the downloading. I brought it back up and they were gone. I hit the check for downloads link and it said everything has been downloaded. I checked my purchased history and it says that I've got them. I spent $25 on them and if don't get them i'll be much madder than i am now

Neferwi

Level 1

0 points

May 18, 2009 9:57 AM in response to AllyC16

I am having the exact same problem. Bought Twilight DVD and received a free iTunes download for the movie. It's done downloading but has been "processing" all night! And when I do play what has been downloaded, it freezes for a milli-second every few seconds. Did you ever get your issue solved? I would love to finally get this movie on my iPod!

KRM_611

Level 1

0 points

May 22, 2009 2:36 PM in response to FreezeRated-R7

theres a bunch of movies i have downloaded and they play fine on itunes but they wont transfer to my ipod... the videos also have a blue dot next to the names...what does this mean? please help!

May 25, 2009 6:48 PM in response to Koda2006

I had the same problem as you had. I added a digital copy of yes man to my library. When I tried to play it, the screen was gray and there was no audio. I could see the chapter photos but I couldn't play them.

I found the video file in the Itunes music folder under movies. I then tried to open it with quicktime, at which point it told me that my computer was not authorized to play the file. So, I logged on to my itunes account and authorized the video on my computer and now the video works.

Katrina S.

Level 7

24,131 points

May 25, 2009 7:12 PM in response to KRM_611

The blue dot means you haven't watched them. As soon as you play just a few seconds of the movie, the blue dot will go away. You can right-cick on it and change it back, using "Mark as New".

cbuiuc

Level 1

0 points

Jun 5, 2009 7:41 PM in response to Hidekel

i have the exact same problem! and i dont want to be charged for the movie! what should i do?

Jun 16, 2009 11:56 AM in response to Koda2006

I got a $25 giftcard for itunes so i bought the movie Sweet Home Alabama. I bought it yesterday June 15, 2009 at around 1pm. I have dial up so it takes a while. I went to get on itunes this morning and the movie was completly gone from my downloads section. A message came up saying that the browser timed out or something like that. There's still a balance of 14.45 on my account. The movie was 9.99 so with tax it was 10.55. So it seems like i pretty much bought nothing. Do I get the 10.55 credited back to my account?

B Ham

Level 1

0 points

Jun 16, 2009 1:33 PM in response to Koda2006

I have purchased many videos and movies awhile back. Now Im able to go on my purchase history and shown everything I purchased, but when I go to the movies section, it's blank. All my movies are delted and not backed up so I'm not able to get them back. I tried reporting the problem, but the only thing it will let me report are the television shows. Can anyone help me out on how to get these movies back or help me be reimbursed to where I can get the movies back somehow?

Movies - Download Problem