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I know how to fix the iTunes 7 / firmware ver. 1.2 freeze problem

Many of you (like me) are having major headaches because of the new updates that Apple has been releasing (i.e. iTunes 7). So far I only know that this affects the Video iPod, but this could very well fix other models too.

Here are some symptoms of what the following will fix, and what you most likely have already done to try and fix it.

- iPod keeps freezing after a few seconds ever since you updated to iTunes 7 and/or iPod software ver. 1.2.
- iPod will remain in Do Not Disconnect mode even after ejecting or disconnecting
- A forced reset does not fix it, as it repeats the above.
- Restoring the iPod through iTunes does not help

So, here's what to do.

The old iPod updater software is how you will fix all of this. Unfortunately, because iTunes 7 thinks that it's better and more up to date, it will prevent you from opening the old version of the software if you still have it on your machine.

So first of all, uninstall iTunes 7.0. (You do not have to remove your library information, just the software.) Restart the computer.

If you still have the old iPod updater, try it and see if it runs. If it does, read on. If not, skip to the next paragraph. So, if it does run, simply hit Restore and you can go back to a previous version of the firmware. I believe that Apple discontinued the firmware page since releasing iTunes 7. Look around some search engines like Google if you really want the latest firmware.

Take out the installation CD that came with your iPod. Run it and it should install the old iPod updater along with iTunes 6.x. iTunes 6.x cannot run since iTunes 7 changed your libary's formatting, but that will not be a problem. Run the Restore process in the old updater and it should be alright for you to start loading your stuff on again without problems.

Since iTunes 7 reformatted your libary listing, iTunes 6 will no longer work. However, you can still use it by reinstalling iTunes 7. Just make sure you do the following.


TO KEEP THE SAME THING FROM HAPPENING AGAIN

iTunes 7 is actually alright. It's the updater part of it that will screw up your iPod.

- iTunes 7 will tell you that a new iPod software version is available when you open it.
- Check the "Never Ask Again" box and click Don't Install.
- When you sync your iPod to your computer, NEVER touch the Version section when you're changing your iPod's settings. Everything else is alright to work with.
- Everything will work fine as long as you never update the iPod's software via iTunes, at least until the programmers can fix this issue in a later release or patch.

I hope this helps out a lot of you. Pretty lame of Apple to miss something this big during debugging.

Custom Windows XP

Custom, Windows XP

Posted on Sep 14, 2006 6:15 PM

Reply
63 replies

Sep 15, 2006 2:38 AM in response to Bushido Philosopher

To kique4u:

I hope by "downloaded" you mean from Apple somehow. But your best bet is to use the installation CD you have. Try doing a hard reset (disk mode) by holding down the menu and center bottum for at least 10 seconds to reset the iPod. Then try restoring it again right after it restarts.

To EDUMOL:

I think Apple has discontinued the Internet page that had all the firmware updates on it. I guess some people have managed to find it. (Please post it if you know it to help these people.) But I wouldn't be concerned about updating it to the latest version before 1.2. I think you would just want it to work, yes? But if you really want it, try Google or something. Most of the difference between something like ver. 1.0 and 1.1 are very minor changes that may not matter to you.

Sep 15, 2006 6:01 AM in response to Bushido Philosopher

hmm. have been through deleting everything that looks like it's something to do with itunes (including my music, whoops) and have restarted and still can't use the installers. it's not that my disc came with the bad firmware on it, the ipod was fine until i downloaded the update, just like everyone else. this is just weird. like once you've installed itunes 7 you can never go back.....

Sep 15, 2006 6:06 AM in response to Bushido Philosopher

I didn't read every post in this thread, but you can move back to the earlier iPod firmware without uninstalling iTunes 7 (on Mac, at least). I downloaded the old "updater" and simply ran it. My iPod works fine now, although it's nice and empty. I also can't play the game I bought so I still need a real fix (and still waiting for Apple support to call me back with an answer).

Sep 15, 2006 6:27 AM in response to Emma Brown

The updater is not done through iTunes (though iTunes will be nice enough to "remind" you that your iPod needs "updating").

Go here to get the old 6-28-2006 updater (firmware 1.1.2).
http://www.versiontracker.com/dyn/moreinfo/macosx/12478

Download it and install the package.

Then go to:
Applications -> Utilities -> Ipod Update...
Pick the 6-28-2006 one and run it. If it doesn't see your iPod due to freezing, make sure you iPod IS connected via USB and do a reset of the iPod. When it comes back, the updater will see it and update it EVEN AFTER YOUR IPOD FREEZES AGAIN.

Sep 15, 2006 10:46 AM in response to Bushido Philosopher

The firmware was sucessfully downloaded on to my iPod however when I tried to sync my library my iPod froze, and then died. I tried to reinstall old software that did not work. I took to the Apple Store they because it was out of warranty they said there was nothing the could do. Then last nite some how the restore suddenly worked on itunes ver 7. However I tried syncing my music library again and my iPod crashed and I now left with $350 dollar paper weight.

I know how to fix the iTunes 7 / firmware ver. 1.2 freeze problem

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