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Hello,
after update my iPhone 5s to iOs 7.1.2 I cannot
use my
Exchange mail account anymore.
I got "Canot verify user information" if i try to login to the account.
Same account with my iPad Air with ios 7.1.1 I work great.
Any hints?
Sorry for my poor english
Thank you very much
I'm not doing anything differently at all. What version of Exchange server are you trying to connect with?
We're on Exchange 2010 Version 14.02.0318.001
Make sure you have the correct ports open on the firewall for Exchange Active Sync. Have you tried adding the account when connected to a WiFi network that's on the same physical network as the server?
What exchange are you on? 2010?
ivan5150Jul 1, 2014 11:29 AMin response to KiltedTim
yes we got 2003 for sure but in 7.1.1 everything work correctly
Btw for all people who cant connect to (old) Exchange account with iOs 7.1.2, just install MagicBox APP. I can finally use my Exchange account again with this (free) APP
Hello. I've tried putting the iphone in question on the wireless that is on the network and the installation of exchange also failed. I'm able to install email on an android phone using the same port and exchange installs just fine, no errors no pop ups saying that the server could not be found, or that the password is incorrect and yes the password is correct. 🙂 Port 443 is open, checked it from a command link and it showed that the port was listening and if it was indeed closed, my android phone would not have connected.
Ivan can you post the link to the MagicBox app? I'm looking on Apple's website for the app and all I get are game recommendations.
I have no idea about Exchange 2010, I have (unfortunately) Exchange 2003. However, it does NOT affect ONLY ARM64 devices. I have some iPhone 4's that are affected.
If it has to do with Exchange 2003 no longer being supported, Apple should have put it in the release notes.
mradtex wrote:
If it has to do with Exchange 2003 no longer being supported, Apple should have put it in the release notes.
Why? Exchange is a Microsoft product. Apple keeps the licensed Exchange ActiveSync pieces of iOS up to date according to Microsoft's requirements. Talk to Microsoft about it.
Hello Ivan. Can you post the link to that MagicBox app you are using to connect to your old exchange server? I can't seem to find it. Thanks. 🙂
ios 7.1.2 exhange account problem
