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My iPad is in what seems like permanent restore mode after iOS 7.2 update?

I updated my iPad 4 this morning with iOS 7.2 and had problem after problem. First it said l couldn't update it until it had more than 50% battery power so the progress it had made just quit. Then I plugged it in and it started again and said it couldn't update unless it had "x" amount of storage space. So I deleted a bunch of apps, and started it again, and then it just shut down my iPad altogether and when it turned back on, the iTunes micro USB appeared on my screen. So then I plugged it into my computer thinking it would do whatever it needed to do, and nothing - - zip - -my computer/iTunes/theCloud acted as if they'd never heard of my iPad - - so I uninstalled and reinstalled iTunes, (I'm running Windows 8.1 - - yes I know it *****!!!) and still, it doesn't give the options to change devices, or choose devices for that matter. It worked a week ago when I got my new iPhone5s and used the backup from the cloud.

So I came here to Apple Support and saw that someone else (a few people actually) were having this same problem, at least with the iTunes screen coming on and not being able to do anything beyond that point. I read along and followed someone's instructions for restoring your iPad when you're having difficulty restoring your iPad......and it just won't work!!!

I've turned it off. Unplugged the USB cable, I've held down the power button simultaneously with the home button and booted it up, holding down the home button and it still just goes right to the iTunes screen.

So, being the computer geeky girl that I am, I started looking through my control panel to see what was different, etc. As it turns out, after running a problem detector on my laptop, it said two device drivers are missing for the "Apple Mobile Device (Restore Mode)" and it tried fix the problem by updating or reinstalling the drivers but in the end it gave me an "error code 28".

All my iPad does not is turn on from a black screen to a white apple in the middle for a few seconds before it goes to that blue iTunes plug screen, and after a period of time, it shuts off completely. My iPad ran perfectly fine last night and now this morning, ever since this update that was supposed to FIX stuff and make it RUN BETTER....it is completely unusable.

Can someone please tell me what to do?

Thanks!

Posted on Jul 1, 2014 4:17 PM

Best reply

Demo

Level 10

166,500 points

Posted on Jul 1, 2014 4:33 PM

I wish that I could give you a definitive fix for your problem, but I can't. All that I can do is to try to point you in the right direction and I hope that the information that I provide for you here, has something in it that will work for getting your iPad restored,

I assume that this is what you tried and it didn't work, but just in case take a look at it. This describes recovery mode and it can take a number of attempts before it will work.

If you can't update or restore your iOS devic

This my be helpful for the iPad not being recognized in iTunes. It sounds like you have tried most of theses suggestions, but it doesn't hurt to look it over again and make sure that there isn't something that you still haven't tried.

iOS: Device not recognized in iTunes for Windows

This is was copied from Apple' iTunes Error codes support article. This information covers the 28 error code.

Check for hardware issues

Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.

Check that your security software and settings aren't preventing your device from communicating with the Apple update server.

Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.

Confirm that your security software and settings are allowing communication between your device and update servers.

If you still see the error message when you update or restore, contact Apple support.

Sometimes when nothing else works, DFU mode can get the iPad up and running again.

http://www.imore.com/tip-put-iphone-ipad-dfu-mode

http://osxdaily.com/2010/12/04/ipad-dfu-mode/

http://www.ipadforums.net/threads/dfu-mode-for-dummies.27489/

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17 replies

Demo

Level 10

166,500 points

Jul 7, 2014 3:09 PM in response to GeekyNerdGirl

GeekyNerdGirl wrote:

and that's to delete Facebook as entirely as I can from the iPad and then first try simply syncing it up with itunes on the notebook....if that doesn't work, then second to restore from the same backup I used this morning, but since it wont have Facebook on it, maybe the reinstallation from the backup restore will do the trick. If that doesn't work I don't have a plan C but I'm a true geekynerdgirl that hates when it's broken) but LOVES to learn how to fix it...;))

I don't see why you shouldn't try this at this point, but I just don't know if it will do any good. It's not going to hurt anything to try either. The app settings are contained in the backups, so syncing with iTunes will just sync the app back to the iPad. The settings themselves are in the backup. Restoring the same backup itself again, will not transfer Facebook back to the iPad. It is the sync that follows the restoring from that backup process that transfers the app to the iPad.

GIve it a try, you really have nothing to lose. And I assume that you have tried entering the password like melodie suggested and that's not doing any good at all.

Jul 7, 2014 8:38 PM in response to Demo

Hi Melodie....I can't try that because there is no "enter" button 😟 Facebook works however. It's very strange and I'm probably not explaining it well. I've tried logging in and out of Facebook through my other browsers on both devices even! I've even tried it with my notebook....I can log in fine everywhere except the Facebook App in iPad Settings only. Strangely enough, whenever I synced up the iPad today, and also when I had recovered the iPad from the iOS upgrade (that started this whole mess) both times the devices pop up with "1geekynerdgirl@blahblahblah.com" has been added to your iphone/ipad..etc etc. And that's the facebook email that it says has been logged out and to log back in again is that same email address....dum dum dummmm.....lol....

Seriously though...another piece of the puzzle right? Anyways, long answer. short, I have typed in my password tons of times despite there being no enter button (I took a pic and it's in a reply above)..I hit return anyway...Nada!

I'll keep you posted!

My iPad is in what seems like permanent restore mode after iOS 7.2 update?