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Level 1

0 points

iPhone 4 froze on update for iOS 7.1.2 and lock button is broken! HELP!!

Last night my iPhone 4 was updating for iOS 7.1.2 and it was working perfectly fine until it froze 3/4 of the way.

It has been stuck on the Apple logo and progress bar for over 13 hours, I tried draining out the battery hoping it would turn off then restart but even when it was on 0% it would not turn off. I also cant do the hard reboot with the home and sleep/wake/lock button due to my lock button being broken (it has been broken for awhile now) I can't get it fixed at the moment but I really want to be able to use my phone, I also don't want to restore my phone because im scared im going to lose everything on it.

This is really frustrating, does anybody know what else i could do to get my phone up and running again?

Posted on Jul 1, 2014 11:36 PM

17 replies

gjarboni

Level 1

4 points

Jul 11, 2014 7:43 PM in response to skyelexi04

Hello,

I have an iPhone 5 and my upgrade froze. I tried to put it into DFU mode to restore the firmware using iTunes. Instructions are here:

https://www.youtube.com/watch?feature=player_detailpage&v=aHaA2A81Me8

But all I had to do was hold down the home button and the power button for 10 seconds. When I let go of both buttons the phone turned on Weird, maybe my good luck will carry on to others.

Thanks

Jason M.

Jul 15, 2014 5:47 PM in response to Zena74

I had the exact problem tonight too. Luckily I also have a toolkit so I disconnected and then reconnected the battery and it went back into the install mode and finished really quickly. It's all working fine now.

iPhone 4 froze on update for iOS 7.1.2 and lock button is broken! HELP!!