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Level 1

9 points

Password Problem for some applications:

Password Problem for some applications: I'm unable to download Adobe Reader, Microsoft updates. I have no password set to start the computer, applications such as Pages, Numbers, Keynote require no password for updates.

When I try to update Microsoft or Adobe Reader, first I try with no password, I get a hint and I know exactly what it means, but still unable to download. I don't know enough about passwords as to why some I can download and others I can't. So I don't know what I should read. I'm the only user of this computer and prefer not to have to deal with passwords. I'm using a MacBook Pro, Mac OS 10.9.3

Posted on Jul 2, 2014 6:59 AM

20 replies

baltwo

Level 9

62,362 points

Jul 10, 2014 3:31 PM in response to Josepmille

Turn off the crappy iCloud stuff and peruse OS X Mavericks v10.9.1: Repeated prompts to unlock "Local Items" keychain

Josepmille Author

Level 1

9 points

Jul 14, 2014 1:10 PM in response to baltwo

Thanks for your help. You suggested that I turn off iCloudy, and create a new login chain chain. We I went to turn off iCloud I received message that saved items would be deleted. Which I did want to do. So I drove 2.5 hrs to the nearest Apple store, 25 minutes latter I'm back with all password, once again thanks for your help.

baltwo

Level 9

62,362 points

Jul 14, 2014 1:44 PM in response to Josepmille

Thanks for the feedback. It would help if you could describe what the geniuses did to fix the issue.

Josepmille Author

Level 1

9 points

Jul 14, 2014 2:10 PM in response to baltwo

I believe they created a new admin user/ account and reset the password, keychain access after that then change the admin user back to my original password.

With the new users/account keychain access automatically created a new login keychain setting.

baltwo

Level 9

62,362 points

Jul 14, 2014 2:36 PM in response to Josepmille

Password Problem for some applications: