Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook pro runs slow

Hello,


first appearance here, guys 🙂 It seems that age or other digital debris is taking over my MBP. I followed this thread, in which John Galt and LexSchellings were being very helpful in solving other people's problems with slowness so now I'm trying to do the same (this thread: My MacBook suddenly started running slow ).

I used OS 10.6 until very recently but now updated to 10.9.4. I first noticed the slowness in Diablo III game and now I kind notice it watching movies in VLC. Sound comes first that motion.

Anyways, I downloaded EtreCheck and am pasting the results here, hoping the community could give a hand in fixing this problem.

Thanks in advance,


EtreCheck version: 1.9.12 (48)

Report generated 7 de Julho de 2014 às 15:51:24 WEST


Hardware Information:

MacBook Pro (17-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro6,1

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Color LCD 1920 x 1200


System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 1:22:52


Disk Information:

ST9500325ASG disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) / [Startup]: 499,25 GB (210,27 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


HL-DT-ST DVDRW GS23N


USB Information:

Genius Optical Mouse

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Configuration files:

/etc/hosts - Count: 2


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[not loaded] com.roxio.TDIXController (1.7) Support


Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist Support

[loaded] com.paragon.NTFS.upd.plist Support


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[invalid] com.bjango.istatlocaldaemon.plist

[loaded] com.bombich.ccc.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


Launch Agents:

[running] com.bjango.istatlocal.plist Support

[loaded] com.hp.messagecenter.launcher.plist Support


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support


User Login Items:

Skype

MagicMenu

iTunesHelper


Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 2.4.4.2 Support

FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.10 Support

AdobePDFViewer: Version: 10.1.10 Support

Flash Player: Version: 14.0.0.125 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0


Safari Extensions:

Awesome Screenshot: Version: 1.4.3

Reload Button: Version: 1.0.4

Gmail Checker: Version: 0.1

Gmail Checker: Version: 0.4


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Paragon NTFS for Mac ® OS X Support

Perian Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

14% VLC

5% WindowServer

4% Safari

1% iStatLocalDaemon

1% coreaudiod


Top Processes by Memory:

123 MB VLC

123 MB Safari

94 MB com.apple.WebKit.WebContent

74 MB WindowServer

57 MB Dock


Virtual Memory Information:

223 MB Free RAM

1.47 GB Active RAM

1.36 GB Inactive RAM

845 MB Wired RAM

476 MB Page-ins

48 KB Page-outs

Posted on Jul 7, 2014 7:53 AM

Reply
Question marked as Best reply

Posted on Jul 7, 2014 8:17 AM

druidmars,


Perian isn’t supported under Mavericks; uninstall it. Does your installed version of Paragon NTFS support OS X 10.9.4? Which version of iStat Menus do you have installed? You have two different versions of the Gmail Checker extension for Safari installed; uninstall the older one. Your installed version of Silverlight is outdated; you can download the most recent version from here. Depending upon your usual set of simultaneously running apps, you might find that an upgrade from 4 GB of RAM to 8 GB could be helpful.

25 replies

Jul 9, 2014 12:25 AM in response to druidmars

a. "made the transition from PC many things are not evident to me" read a lot of threads here, about what is different for mac: do NOT install software for antivirus and such, it will be counterproductive, do NOT install tools to clean, optimise, guard keep, and so on. The OS is very different from Windows.

b.

1. Click the little apple (left above) choose SystemPreferences from the Menu, in the SystemPreferences window, open the Users&Groups, in there choose the LoginItems tab, select the items in the list, click the minus sign underneath to remove them. It will not uninstall, only prevent them for starting up when you start the mac. They are not stopped immediately when taken out of the list so you have to do a restart of the mac after this.

2. Right-click (CTL+Click) Perian and choose "Remove".

3. Restart Safari after the removal.

c. iStats menu: all clear. The others hacked softwares effects are unpredictable, especially the Adobe ones (If you buy a Leica, you get Lightroom free 😁). After all uninstalls the hosts file will stay as it is. It will do no harm now. There are several ways to "repair" the hosts file, but I would wait until you are a bit more comfortable with the mac. Repair of the hosts file should not be done before you have uninstalled all hacked software: the hosts file "changes" now prevents those softwares to communicate with the Developer sites (👿).

d. A file made in Windows can be read/edited in Mac. Reading, writing a disk that is formatted in NTFS is something else. I think Mavericks 10.9.4 (you should update) is not really happy with the actual Paragon driver, but we will see, there will be an update eventually.

e. Roxio is not really doing much for you, old hat.

Lex

Jul 9, 2014 2:25 AM in response to Lexiepex

a. never installed such thing as an antivirus nor other tools. That's PC stuff only 🙂


b. I made all the possible changes: removed perian like you described and prevented the login for the three listed items I had in system preferences. But since I've only prevented Perian from starting up, can you give me a walkthrough to completely uninstall it? Even with cmd+space I can't locate it.


However, this old had is keeping the Roxio, as I have no free alternative for now plus the NTFS as my external hard drive is used both for the PC and mac.

Thanks,

Marcelo

Mar 14, 2015 10:10 PM in response to Melophage

Hi! I have done a report by EtreCheck and my system is just painfully slow. Please advise. Thank you so much.

Problem description:

My computer is desperately trying to stay running and the spinning ball is almost constant. I am sure there are things that are not working correclty and I would like to get it running at best speed again.


EtreCheck version: 2.1.8 (121)

Report generated March 14, 2015 11:55:54 PM CDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Adware! - Remove] links for help removing adware.


Hardware Information: ℹ️

MacBook Pro (17-inch, Early 2008) (Verified)

MacBook Pro - model: MacBookPro4,1

1 2.5 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

1 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Replace Soon - Cycle count 380


Video Information: ℹ️

GeForce 8600M GT - VRAM: 512 MB

Color LCD 1680 x 1050

DELL S2340M 1920 x 1080 @ 60 Hz


System Software: ℹ️

OS X 10.8.5 (12F45) - Time since boot: 19 days 14:52:43


Disk Information: ℹ️

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (119.35 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

TigerJet Network, Inc. USB Internet Phone by TigerJet 7.2 MB

disk1s0 (disk1s0) <not mounted> : 6 MB

disk1s0s1 (disk1s0s1) <not mounted> : 32 KB

magicJack (disk1s0s2) /Volumes/magicJack : 176 KB (0 B free)

Canon MX410 series

The Neat Company Neat ADF Scanner

Verbatim STORE N GO 4.01 GB

FINANCES (disk3s1) /Volumes/FINANCES : 4.01 GB (456 MB free)

Kingston DT 101 G2 8.01 GB

CDS (disk2s1) /Volumes/CDS : 8.01 GB (6.97 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Gatekeeper: ℹ️

Anywhere


Adware: ℹ️

Geneio [Adware! - Remove]


Kernel Extensions: ℹ️

/Applications/Hotspot Shield.app

[not loaded] com.anchorfree.tun (1.0) [Click for support]


Problem System Launch Agents: ℹ️

[failed] com.apple.accountsd.plist [Click for details]

[failed] com.apple.AirPlayUIAgent.plist

[failed] com.apple.coreservices.appleid.authentication.plist [Click for details]

[failed] com.apple.lookupd.plist

[failed] com.apple.printtool.agent.plist [Click for details]

[failed] com.apple.printuitool.agent.plist

[failed] com.apple.rcd.plist


Problem System Launch Daemons: ℹ️

[failed] com.apple.coresymbolicationd.plist [Click for details]

[failed] com.apple.wdhelper.plist


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: ℹ️

[failed] com.adobe.fpsaud.plist [Click for support] [Click for details]

[loaded] com.ciscosystems.extender.daemon.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.google.Chrome.framework.plist [Click for support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]


User Login Items: ℹ️

GrowlHelperApp Application Hidden (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)

iTunesHelper UNKNOWN Hidden (missing value)

Microsoft AU Daemon Application Hidden (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application Hidden (/Applications/Dropbox.app)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.2r122 - SDK 10.6 [Click for support]

Easy-WebPrint EX: Version: 1.1.0 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.0.1f1 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.1

iPhotoPhotocast: Version: 7.0 - SDK 10.7

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version


User internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.4 [Click for support]


Safari Extensions: ℹ️

Evernote Web Clipper

Omnibar [Adware! - Remove]

Readability


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Growl [Click for support]

Java [Click for support]

MacFUSE [Click for support]


Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Destinations:

Amy - 1TB [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)


Top Processes by CPU: ℹ️

98% Google Drive

1% WindowServer

1% dynamic_pager

1% NeatScannersICDriver

0% imagent


Top Processes by Memory: ℹ️

94 MB WebProcess

79 MB Finder

64 MB Google Drive

60 MB mds

60 MB Safari


Virtual Memory Information: ℹ️

617 MB Free RAM

801 MB Active RAM

292 MB Inactive RAM

435 MB Wired RAM

43.96 GB Page-ins

22.69 GB Page-outs


Diagnostics Information: ℹ️

Mar 14, 2015, 11:43:30 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Neat_2015-03-14-234330_[redact ed].crash

Mar 15, 2015 1:39 AM in response to _amyrose_

My follow up:

1. set GateKeeper (SystemPreferences->Security and Privacy) at least to "allow MacAppStore and identified Developers".

2. You do not need Anchorfree Hotspotshield normally, it is counterproductive and you should uninstall it: why trust software that is going deep in the OSX bowels.

3. In Safari/Preferences/Extensions tab: uninstall all extensions: you do not need them.

4. - In SystemPreferences uninstall Growl, Notifications is as good or better.

- You should uninstall Macfuse this is an old version and you probably do not need it at all.

- Update Flashplayer.

5. Remove ALL entries in SystemPreferences->Users&Accounts->LoginItems, with the minus sign underneath, except the Canon IJ scanner (if you still have the Canon printer/scanner): AdobeResourceSynchronizer should not run at all, GoogleDrive is crap (run it only when you need to use it, thereafter quit), Growlhelper can go after the uninstall of Growl, it is not necessary to have Microsoft AU running all the time, Chrome should be started by hand and quit when ready.

6. In the MacintoshHD->Library->LaunchAgents folder delete coupon.couponsd plist if it is still there after the foregoing.

7. In the Finder click the GO menu while holding the Alt(option) key and open Library, in there open the LaunchAgents folder and delete both ...adobe... plists and the ....com.apple.CSConfigDotMacCert-... and the jp.co.canon..... .

8. Restart, empty the trash, and see how it goes now.

If you can find Ram with the exact specs for this machine, you can consider putting more Ram in.

Have fun,

Lex

Mar 17, 2015 4:11 PM in response to Lexiepex

Hi Lex,


Thank you so much for the instructions. I tried to reply via the

discussion forum from my iMini and no can do :-). I will go through the

list step by step and hopefully, an improvement is just around the corner!

Is it ok for me to send a fresh EtreCheck report afterward to make sure all

is well with the system?


Thanks again,

Amy


On Sunday, March 15, 2015, Apple Support Communities Updates <

Macbook pro runs slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.