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Level 1

26 points

Movies won't play in HD after reformat (win 7 iTunes)

So I have been purchasing all of my movies lately through iTunes. I have had no issue watching these on my win 7 64 bit machine with Ben-Q and Dell 24" dual monitor set up.

I watched Anchorman 2 in full HD, The Hobbit (Desolation of Smaug), etc. No issues.

I then reformatted and begain getting the following message:

"This movie cannot be played in HD.

To play this movie in HD you must have a computer with a built in display or have it connected to a display that supports HDCP"

Then I'm referred to this: iTunes for Windows: Unable to view or play HD video content that requires HDCP which is not helpful in the least as it doesn't apply to me. All of my hardware is HDCP compatible.

Mind you HD worked fine 12 hours ago before the reformat.

I have:

Reset my computer authorizations on iTunes.
Re-authorized my PC
updated my video drivers to the latest version off the manufacturer webpage

Bottom line is I paid money for HD, I wand to watch in HD. I'm certain there must be some solution to this.

Posted on Jul 8, 2014 5:18 PM

26 replies

TumbaSC Author

Level 1

26 points

Aug 26, 2014 10:30 AM in response to psufan513

8 gig. and closed all programs running in bg.

Aug 26, 2014 11:20 AM in response to TumbaSC

Does it say 8 GB in the properties? Its possible you have bad memory or a stick failure, sometimes the properties will show less memory. Delete the DRM folder itself, not just the contents. Try restarting afterwords. I tried on my work computer the other day and updated without problems or having to delete the DRM. You must use Internet Explorer and accept all popups and agreements.

TumbaSC Author

Level 1

26 points

Aug 28, 2014 10:29 AM in response to psufan513

Ok, the memory is fine after checking it out. I haven't had any performance issues either.

So in terms of deleting the folder what exactly should I do after that just so I;m sure.

Aug 28, 2014 10:54 AM in response to TumbaSC

You should try and update the DRM. I did see other people with your memory issue when updating the DRM, but didnt find any solutions. I hope after all this, that the DRM fixes it your problem. I'm not sure that it will, but its usually an easy thing to check first.

TumbaSC Author

Level 1

26 points

Aug 28, 2014 10:59 AM in response to psufan513

Unreal lol,

In an attempt to delete the entire DRM folder.. it says it can't b/c another program has it open...

I wonder if that was the failed update ....

Aug 28, 2014 11:02 AM in response to TumbaSC

Try restarting. Did you try and update the DRM via the site on this boot? Maybe its hung up and you can restart, delete the folder, then try and update the DRM via website.

TumbaSC Author

Level 1

26 points

Aug 28, 2014 11:18 AM in response to psufan513

Tried restarting, it started to delete the folder then it popped up again that it was open in another program. I did delete the entire folder before, the first time you pointed me in that direction. However, I wanted to follow directions exactly, so I restored the folder and deleted whats inside.

Since then I can't redelete it.

I cleared the temp file thinking that would help with the hang up. Not yet.

Going to try an upgrade again....

Aug 28, 2014 11:25 AM in response to TumbaSC

I suspect there's stuff in the folder you cant see, since it only had an empty folder in it. That's why I wanted to delete the entire folder. Did you try the Mr. Fix it that appears when you click the instructions to delete the DRM folder? Do you want to try a Teamviewer sometime?

TumbaSC Author

Level 1

26 points

Aug 28, 2014 11:41 AM in response to psufan513

Yea, teamviewer might be a good idea, appreciate it. At this point I don't even care anymore, I just don't want to give up. The security update went through (again) but no change, still can't play.

I have this odd feeling if I unplug replug the connection to the monitor it would effect it similar to apple TV. But I'm too lazy to try

Aug 28, 2014 12:35 PM in response to TumbaSC

Oh this is a desktop? The monitor might not support HDCP. Is the monitor connected VGA or DVI/HDMI/Displayport?

Did you get the DRM site to update successfully? If not I can try and take a look with Teamviewer, send me your ID and PWD: <my username>@aol.com

Aug 28, 2014 1:32 PM in response to psufan513

Sorry, a bit misleading. My email is: <my username>@aol.com

Movies won't play in HD after reformat (win 7 iTunes)