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Level 1

0 points

Safari & App Store Won't Connect....Firefox will

Don't have a clue what the issue is...have spent 4 hours going searching for fixes and have come up with NOTHING.😠

I don't even know how this happened.

Used Safari....left the house for a short walk...started Safari...now it doesn't work.

Takes forever to load and then seems to get hung up when I try and go to any site. Not a connectivity issue, because I can switch to Firefox and browse the internet just fine...as I am doing right now.

I also cannot connect to the App Store.

Just to be clear....I don't get an error or "Cannot Connect Message". I just get incredibly SLOW loading and then a freeze...or the program becomes unresponsive. Or in the case of the App Store - the window opens, but it never connects.

With Safari, I cannot even connect to Google. It starts to load...and then gets hung up....and then nothing.

Well...I guess if I let it sit and work for a few minutes, it connects eventually - it just takes FOREVER.

Any help would be appreciated as this is quite a pain. I've gone through more than a dozen threads looking for answers thru Google...and nothing has worked. Kind of hoping I don't need to do a full OS re-install.😢

Posted on Jul 9, 2014 10:42 PM

26 replies

Linc Davis

Level 10

209,547 points

Jul 10, 2014 10:06 PM in response to loued17

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Launch the App Store. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

loued17 Author

Level 1

0 points

Jul 11, 2014 6:28 AM in response to Linc Davis

7/11/14 9:25:41.482 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied[1842]) Job appears to have crashed: Segmentation fault: 11

7/11/14 9:25:41.482 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied) Throttling respawn: Will start in 10 seconds

7/11/14 9:25:41.497 AM ReportCrash[1828]: Saved crash report for cookied[1842] version 673.4 to /Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-092541_Lous-Ma c-mini.crash

7/11/14 9:25:41.500 AM ReportCrash[1828]: Removing excessive log: file:///Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-063412_ Lous-Mac-mini.crash

7/11/14 9:25:51.577 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied[1844]) Job appears to have crashed: Segmentation fault: 11

7/11/14 9:25:51.577 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied) Throttling respawn: Will start in 10 seconds

7/11/14 9:25:51.592 AM ReportCrash[1828]: Saved crash report for cookied[1844] version 673.4 to /Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-092551_Lous-Ma c-mini.crash

7/11/14 9:25:51.594 AM ReportCrash[1828]: Removing excessive log: file:///Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-063422_ Lous-Mac-mini.crash

7/11/14 9:26:01.807 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied[1845]) Job appears to have crashed: Segmentation fault: 11

7/11/14 9:26:01.807 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied) Throttling respawn: Will start in 10 seconds

7/11/14 9:26:01.850 AM ReportCrash[1846]: Saved crash report for cookied[1845] version 673.4 to /Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-092601_Lous-Ma c-mini.crash

7/11/14 9:26:01.852 AM ReportCrash[1846]: Removing excessive log: file:///Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-063432_ Lous-Mac-mini.crash

7/11/14 9:26:11.730 AM com.apple.SecurityServer[25]: Session 100020 created

7/11/14 9:26:11.749 AM com.apple.security.XPCKeychainSandboxCheck[1847]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)

7/11/14 9:26:11.750 AM com.apple.security.XPCKeychainSandboxCheck[1847]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)

7/11/14 9:26:11.000 AM kernel[0]: Sandbox: com.apple.WebKit(1837) deny file-read-data /Library/Preferences/com.apple.security-common.plist

7/11/14 9:26:12.015 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied[1848]) Job appears to have crashed: Segmentation fault: 11

7/11/14 9:26:12.015 AM com.apple.launchd.peruser.501[185]: (com.apple.cookied) Throttling respawn: Will start in 10 seconds

7/11/14 9:26:12.058 AM ReportCrash[1846]: Saved crash report for cookied[1848] version 673.4 to /Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-092612_Lous-Ma c-mini.crash

7/11/14 9:26:12.060 AM ReportCrash[1846]: Removing excessive log: file:///Users/loued17/Library/Logs/DiagnosticReports/cookied_2014-07-11-063442_ Lous-Mac-mini.crash

Linc Davis

Level 10

209,547 points

Jul 11, 2014 6:39 AM in response to loued17

Step 1

Remove the Sophos product by following the instructions on this page. If you have a different version, the procedure may be different.

Back up all data before making any changes.

Test. If there's no change, continue.

Step 2

Triple-click anywhere in the line below on this page to select it:

~/Library/Cookies

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Desktop, leaving the window open. Log out or restart the computer and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the item you moved.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

loued17 Author

Level 1

0 points

Jul 11, 2014 9:11 AM in response to Linc Davis

I don't have Sophos installed. I've looked at those removal instructions...but it's not on my Mac.

Do I need to re-install and uninstall again?

Linc Davis

Level 10

209,547 points

Jul 11, 2014 10:34 AM in response to loued17

Sophos is at least partially installed. If it was incompletely removed, you'll have to reinstall it in order to complete the process.

loued17 Author

Level 1

0 points

Jul 11, 2014 12:04 PM in response to Linc Davis

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Desktop, leaving the window open. Log out or restart the computer and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the item you moved.

I don't have any item selected. This opens a Folder named Cookies with 5 files in it.

Before that I did re-install Sophos and uninstall...no change.

One thing I did notice....I cannot remove the Sophos keychain from the Keychain Access utility. Even when trying to use the advice posted in the 4th post of this thread : http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Sophos-9-causes-Ma vericks-to-freeze/td-p/14893

Linc Davis

Level 10

209,547 points

Jul 11, 2014 12:14 PM in response to loued17

This opens a Folder named Cookies

That's the selected item. Move it to the Desktop.

I cannot remove the Sophos keychain from the Keychain Access utility.

Remove this:

/Library/Sophos Anti-Virus

loued17 Author

Level 1

0 points

Jul 11, 2014 12:32 PM in response to Linc Davis

Linc Davis wrote:

This opens a Folder named Cookies

That's the selected item. Move it to the Desktop.

I cannot remove the Sophos keychain from the Keychain Access utility.

Remove this:

/Library/Sophos Anti-Virus

Safari and App Store work after moving Cookies folder to Desktop and restarting my Mac.

However, as I mentioned before...Sophos is un-installed and the folder /Library/Sophos Anti-Virus does not exist.

Screenshot -

https://edlewis.box.com/s/0b22nan1nno38a50cvq1

Linc Davis

Level 10

209,547 points

Jul 11, 2014 1:04 PM in response to loued17

Back up all data.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.

From the menu bar, select

Keychain Access ▹ Preferences ▹ First Aid

If the box marked Keep login keychain unlocked is not checked, check it.

Select

Keychain Access ▹ Keychain First Aid

from the menu bar and repair the keychain. Quit Keychain Access.

loued17 Author

Level 1

0 points

Jul 11, 2014 11:05 PM in response to Linc Davis

Okay...not sure where to go from here. None of that did anything.

Safari and App Store issues are fixed, but I still have this Cookies folder sitting on my Desktop....not sure what to do with that.

Still cannot remove Sophos keychain from Keychain Access....even using the methods in post #4 in that thread I linked to. However, right now this is not affecting my original problems with Safari and App Store...as moving the Cookies folder to the Desktop did that.

Not sure what to do next.

Linc Davis

Level 10

209,547 points

Jul 12, 2014 6:01 AM in response to loued17

not sure what to do with that

Delete.

Safari & App Store Won't Connect....Firefox will