Apple TV plays only iTunes extras if the iTunes extra doesn't have a play movie option!?

Is anyone having the problem where you go inside the Extra and you don't see PLAY or TRAILER? Or when PLAY is missing, do you see TRAILER where PLAY should be?

If both PLAY and TRAILER are missing:

• What movie is it?

• Did you buy it as SD or HD?

• Is there any difference in behavior if you access the iTunes Extra through Movies > Purchsed versus accessing the Movie on the iTunes Store pages?

• Can you attach a screenshot of the Extra with the missing PLAY and TRAILER buttons?

iTunes Extras on the AppleTV are for HD purchases only.

Thanks, Chris. If your iTunes Store video resolution is set to 720p or 1080p, the iTunes Store offers HD purchases. If you have purchased an SD movie previously for which there is now an Extra included with the HD version, the Store page for the movie offers a preview of the Extra. In Extras previews, the PLAY option is replaced by a TRAILER option. I am trying to understand if that is what people are seeing or if both the TRAILER and PLAY options are absent.

Hi, Ethan. That isn't the issue at all, actually. It only happens on some movies. Originally it was Planes, but now that is ok. The Little Mermaid still has this issue.). To reproduce the issue:

1. Navigate to your desired movie.

2. Select "Play" as always

3. The movie used to start playing, if there are HD Extras, you now see a new splash page with an additional menu.

4. On the broken movies, the "Play" option is completely gone. There is absolutely no way to click "Play" because it does not exist anywhere at all. It's like the programmer left it off accidentally. The extras work fine, but you cannot watch the movie.

Again, this does not happen on all movies so if you don't see the error there's really nothing you can do. The only movie I have in my collection of 30'ish titles that still has this issue is The Little Mermaid. Planes had it the issue for about 3 days and then it was corrected. I'm sure someone will fix it eventually, but it would be great if there was a better way to notify someone of the bug.

Thanks!

Hi Ethan. Here's a screen shot of the Cinderella and the Little Mermaid menu screens. Note the Play option on the far left on Cinderella but no Play option on Mermaid.

Make sure you also send feedback here -> http://www.apple.com/feedback/

I did yesterday. Odd way to report a bug 😕

The same thing is happening to me with The Little Mermaid. It will not give an option to play the movie. I had my nephew over and couldn't play it. Very frustrating.

I Figured out the Little Mermaid issue.

1.) On the main screen with "preview", "play", "wish list", and "more", navigate to the play button.

2.) Now normally here most of us hit the "select" button (the concave center button) on the remote, but if you hit the "play/pause" button on the remote while the blue box is on the play button on the tv then the movie will start without going to the "extras" menu.

I Hope this helps 🙂

The pause play button isn't working for me on Little Mermaid. Our apple TV is rack mounted so we don't use the actual apple remote. However, pressing the pause play button instead of the enter button still takes me to the new menu. So frustrating. Seems to be only on our little mermaid movie (out of 200+ titles).

The Little Mermaid is working for me now. Has anyone else tried it?

Just go to Movies > Purchased. Hover over the movie and use the play button on the remote. This method should play the movie and bypass the extras screen.