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Why is my cursor moving erratically? Trackpad not responding for long periods of time

Hello all. I've been having this issue with my Macbook Pro recently. My cursor will start to move sporadically around the screen and my trackpad won't respond to any of my gestures. It'll, occasionally, function properly for a few minutes in a day, but the problem always reappears. Any suggestions or advice is much appreciated

Posted on Jul 13, 2014 10:44 AM

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9 replies

Jul 13, 2014 11:04 AM in response to randomguy1235

Which model MacBook Pro do you have (e.g., "15-inch Late 2011")? It could be that you've a swollen battery that's pressing against the trackpad. If you've a USB or wireless mouse you can check to see if the behavior is still occurring when using one of those devices. If it is, it's not a swollen battery.


If you do have a swollen battery, you should get the battery replaced ASAP. It can lead to further damage that might not be so easily remedied.


Good luck,


Clinton


MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

Jul 13, 2014 11:29 AM in response to randomguy1235

Do you have a mouse that you can test it with? If another input device will work, then it's not a battery issue although it still could be a trackpad issue.


If you don't have another input device to test the machine, your best bet would be to make an appointment at your local Apple Store so that the techs can give it a look over.


Clinton


MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

Jul 13, 2014 3:26 PM in response to randomguy1235

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

5. Reset the System Management Controller.

6. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.

9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Why is my cursor moving erratically? Trackpad not responding for long periods of time

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