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dawgpaw Author

Level 1

20 points

Mac cannot locate wireless printer

Mac: 2.7 GHz Intel Core i5

Version: 10.9.4

Printer: HP Photosmart 7520

Wireless printer was working fine yesterday. Today it will not print and says it cannot locate printer.

Restarted computer and printer, but nothing.

I could still see my printer in the Printers & Scanners section at this time. However, I reset my printing system, which deleted the printer. When I went to add the printer again, it could not be identified on the network.

I then checked my printer and computer network settings. They are on the same network, but the printer does not come up in the "Default" selection area. When I try to enter the printer's IP address manually, that does not work either.

I feel like I've exhausted all my knowledge, so any input on making these two machines communicate again would be great.

Thanks,

Marty

Posted on Jul 14, 2014 12:41 PM

Top-ranking reply

Ozcanuck

Level 1

13 points

Posted on Jul 14, 2014 5:43 PM

I had the same thing...the Mac kept looking for an old IP address for the HP wireless printer ( I have installed a new router and the IP for the printer had changed).

I tried many ways to connect ( it worked fine in Windows!!!!!!) and finally installed the printer again as a new printer, using the new IP address rather than printer name. Now it works. Very strange. I had to rename the printer from the IP address to something more suitable after connection.

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27 replies

greg sahli

Level 7

25,508 points

Jul 18, 2014 4:38 AM in response to SergScout

It will help everyone if you report this on Apple feedback:

http://apple.com/feedback

greg sahli

Level 7

25,508 points

Jul 14, 2014 5:11 PM in response to dawgpaw

Don't ignore the possibility the printer has failed. Do you have another computer to test with?

Try resetting the router - power off 15 secs , then back on. Then Add the printer in Print & Scan.

Eric Root

Level 10

684,627 points

Jul 18, 2014 2:45 PM in response to dawgpaw

If you have the printers IP address open Terminal applications/Utilities and at the prompt type: ping {printerIP}. You will get a reply or failure.

Sep 10, 2015 4:54 AM in response to Rotorblade

do you have it working now?

Is your wifi network on 2.4ghz?

Jun 2, 2016 7:48 AM in response to Rachel J A

Thanks, worked like a charm.

gft103

Level 1

4 points

Jun 11, 2016 3:02 AM in response to Rachel J A

Thanks! This worked for me as well.

Jul 24, 2016 1:24 PM in response to dawgpaw

On OS10.10.5 I had to delete the unfound printer and then list it again.

Rick L B

Level 1

8 points

Sep 27, 2016 4:26 PM in response to Rachel J A

I have done the same and the printer is back on line and printing.....BUT, my option to scan tab has disappeared. as if scanning is not an option anymore..

Anybody experienced this?

Eric Root

Level 10

684,627 points

Sep 28, 2016 10:09 AM in response to Rick L B

You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

ihapnua

Level 1

4 points

Jan 7, 2017 2:40 PM in response to dawgpaw

If you have installed McAfee Anti-Virus, disable it and then the printer should appear. McAfee has it's own firewall that prevented my computer from seeing the printer.

Jan 30, 2017 11:08 AM in response to dawgpaw

did you ever get an answer as i have this same problem.

lissa

LB60

Level 1

8 points

Feb 23, 2017 1:52 PM in response to ihapnua

GOD BLESS YOU!!! This was the answer! As soon as I disabled the McAfee firewall, the printers appeared!

Thank you so much!!

Mac cannot locate wireless printer