MBA mid 2011 2.9 Firmware update just killed by Air

I have a mid 2011 13 Macbook Air.

I downloaded and installed the (MacBook Air EFI Firmware Update 2.9) latest Apple firmware update.

The update seemed to install fine, then asked for a reboot.


The MBA shutdown and never came back on.


Tried SMC reset, with and without power adapter. Nothing. The thing is dead.


Out of warranty. No Applestore in this country (Greece). Retailer I bought it from doesn't want to know about it.

Local "official" Apple support will try and fix it for a fee of course.


Thank you Apple.

MacBook Air, OS X Mavericks (10.9.4)

Posted on Jul 22, 2014 12:29 AM

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Posted on Jul 22, 2014 10:06 AM

I had the same issue. The machine simply shuts off and doesn't restart so the firmware update is never applied. The power button stopped working and the machine would not turn on at all. So I took it the the Apple Store and they cracked it open to do a physical SMC reset. It booted up fine after that. We tried the install again and no dice. Same thing happened. This time the guy at the Genius Bar did some kind of "soft" SMC reset. He pressed SHIFT+FN+CONTROL+POWER at the same time (the first 3 keys are in the lower left corner) ... held it for a few seconds and let them go. When he pressed the Power button after that the machine booted up fine. Still didn't apply the firmware update though. The guy at the Genius Bar said he would report this issue to Engineering to alert them to the problem with the update.


In any event, your laptop is probably not completely dead. Give that keystroke combination above a try to see if you can revive it. It doesn't appear to be the standard SMC Reset keystroke combination which is SHIFT+CONTROL+OPTION+POWER if I recall correctly. Certainly wasn't anything I'd ever seen before.

174 replies

Jul 30, 2014 10:49 AM in response to Albert in Miami

If this is the only device that you have access to and have no alternative device available, in case this does not work, Zantac_150 and EdisonW have two opposite results. YMMV.


Since you have a partial update, during the course of normal work, you MBA may be rebooted and may provide some instability. I would suggest doing the procedure, but your issues may get worse.

Jul 30, 2014 1:50 PM in response to Loner T

According to this:

MacBook Air EFI Firmware Update 2.9.1


The system requirement for the update is: MBA41.0077.B11, which I believe was last weeks EFI 2.9 that would not install on most MBAs, and that Apple later removed.


The new 2.9.1 shows up in App Store software updates, even though I never succeed installing the EFI 2.9,

I really don't know if I dare try to install 2.9.1.


Jens

Jul 30, 2014 2:12 PM in response to jecdk

From the old log that EdisonW had posted on 22 July 2014 ...


Jul 22 14:58:03 Drs-MacBook-Air.local installd[269]: postinstall: 2 : <CFString 0x10ef08eb0 [0x7fff7937ff00]>{contents = "efi-apple-recovery"} = <CFString 0x7fdda9600310 [0x7fff7937ff00]>{contents = "<array><dict><key>IOMatch</key><dict><key>IOProviderClass</key><string>IOMedia </string><key>IOPropertyMatch</key><dict><key>UUID</key><string>3D4CFE9E-2731-4 7 43-940F-4B8AD73DDC1A</string></dict></dict><key>BLLastBSDName</key><string>disk 0 s1</string></dict><dict><key>IOEFIDevicePathType</key><string>MediaFilePath</st r ing><key>Path</key><string>\EFI\APPLE\FIRMWARE\MBA41_0077_B11_LOCKED.scap</strin g></dict></array>"}

The internal version has not changed but the content seems to have changed. 😎

Jul 30, 2014 3:19 PM in response to Loner T

Hello Loner,


I've just successfully installed the new 2.9.1 EFI update onto the same machine from which Apple harvested the diagnostic logs from my case number, and can confirm it installed with no issues, and the Boot ROM Version is now "MBA41.0077.B11".


I can also confirm the wireless, cooling, and all other systems are running as they should! The only thing I've noticed, is when the machine shutdown to perform the installation, the screen still went dark for about 4 seconds before the traditional grey screen with a progress bar.


Other than that, everything looks like it's back to normal. I think it's safe to say this issue has been resolved with 2.9.1.


What I'd love to hear, is if people here who've experienced non-bootable MBA's after the original update, can get their system running again using some of the troubleshooting steps that have been documented here, and then install the new update and report results...


Cheers

Jul 30, 2014 6:11 PM in response to Loner T

After the failed installation of 2.9 last week (x2) and although Software Update history indicated I installed it twice, I suspect the 2.9 was never actually installed in my MBA since the System Report indicated still having BOOT ROM Version: MBA41.0077.BOF (EFI 2.4) which was the latest listed at EFI and SMC firmware updates for Intel-based Macs


I just installed EFI Firmware update 2.91 and had no problems whatsoever (new BOOT ROM Version: MBA41.0077.B11). Therefore, having 2.9 installed is not a pre-requisite for the installation of 2.91.


Issue resolved!


Many thanks to Loaner T and all others in this thread.

Jul 31, 2014 1:02 PM in response to memnongr

Is there anyone else still experiencing keyboard issues? Even after 2.9.1 update?

I have 4 dead keys since the 2.9 update. I did not have the worst of the other problems and just experienced the dead keys since waiting for the fix which I installed today (2.9.1) without fixing my dead keys on my build-in keyboard.

I tried, I think, all of the reset options found searching the net. Like SMC, NVRAM and whatever. With no effect. Booting from an backup also shows these keyboard issues. Following the instructions here One or more keys on the keyboard do not respond (9.4) shows on my (german) keyboard 2 keys are colored orange and are 2 of the 4 dead keys.

The dead keys are (1) on the left the key below esc which is "^" (US keyboard: "§") (2) "F12" (3) the key below F12 and right of backspace which is "´" (US keyboard: "=") (4) next right to P which is "ü" (US keyboard: "[")


Anyone else with this strange thing?

Thanks

Aug 4, 2014 2:13 AM in response to krautman

I never installed the original 2.9.0 EFI update but installed the 2.9.1 update the other day. Since then, I'm having problems with my keyboard and cursor not responding when trying to enter my username and password to login.


This means I have to hold the power key down to turn the laptop off and then turn it on again - this time I can enter my password and move the cursor. It only seems to happen if the laptop sleeps and on wake-up doesn't recognise the keyboard/trackpad.


Anyone else got this problem?

Aug 10, 2014 3:17 PM in response to Roj Snook

Roj Snook wrote:


I never installed the original 2.9.0 EFI update but installed the 2.9.1 update the other day. Since then, I'm having problems with my keyboard and cursor not responding when trying to enter my username and password to login.


This means I have to hold the power key down to turn the laptop off and then turn it on again - this time I can enter my password and move the cursor. It only seems to happen if the laptop sleeps and on wake-up doesn't recognise the keyboard/trackpad.


Anyone else got this problem?

Two suggestions.


1. In Applications -> Utilities -> Console check /var/log/install.log for successful Firmware Update.

2. Reset SMC.


You can also check messages in the log (All Messages) for events after the wake for any error messages related to HID.

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MBA mid 2011 2.9 Firmware update just killed by Air

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