memnongr

Q: MBA mid 2011 2.9 Firmware update just killed by Air

I have a mid 2011 13 Macbook Air.

I downloaded and installed the (MacBook Air EFI Firmware Update 2.9) latest Apple firmware update.

The update seemed to install fine, then asked for a reboot.

 

The MBA shutdown and never came back on.

 

Tried SMC reset, with and without power adapter. Nothing. The thing is dead.

 

Out of warranty. No Applestore in this country (Greece). Retailer I bought it from doesn't want to know about it.

Local "official" Apple support will try and fix it for a fee of course.

 

Thank you Apple.

MacBook Air, OS X Mavericks (10.9.4)

Posted on Jul 22, 2014 12:29 AM

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Q: MBA mid 2011 2.9 Firmware update just killed by Air

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  • by Loner T,

    Loner T Loner T Jul 23, 2014 3:44 AM in response to marco79cgn
    Level 7 (24,800 points)
    Safari
    Jul 23, 2014 3:44 AM in response to marco79cgn

    It may not be in the App Store, but it is still available at the direct link as posted earlier. Will keep an eye on it. The embedded scripts have omitted the SMC resets and the machine becomes alive, after time outs which are pretty long. badabing_qc's decision to 'unbrick' worked. Apple should have tested better.

     

    In most cases, the very soft fan noise is indicative that the hardware is up, but just waiting for a timer to expire.

  • by Mathinus,

    Mathinus Mathinus Jul 23, 2014 3:46 AM in response to memnongr
    Level 1 (0 points)
    Jul 23, 2014 3:46 AM in response to memnongr

    I had the same problems as reported earlier. EFI update showed up on the App Store, after installing it I had the fear that my MacBook Air was bricked because I couldn't start it up. At some point it just restarted. The Update showed up again in the AppStore... Firmware is still the same as before.

    Firmware Update and the MacBook Air EFI Firmware Update 2.9 link got removed now.

  • by jecdk,

    jecdk jecdk Jul 23, 2014 5:55 AM in response to Mathinus
    Level 1 (10 points)
    Jul 23, 2014 5:55 AM in response to Mathinus

    The link is still here:

    http://support.apple.com/kb/DL1756

     

    Jens

  • by jason kessel,

    jason kessel jason kessel Jul 23, 2014 8:32 AM in response to Loner T
    Level 1 (115 points)
    Jul 23, 2014 8:32 AM in response to Loner T

    I never got a call from an Apple Engineer after rescheduling. No point now since the upgrade was taken down. Clearly Apple knows they screwed the pooch on this one.

  • by Loner T,

    Loner T Loner T Jul 23, 2014 9:06 AM in response to jason kessel
    Level 7 (24,800 points)
    Safari
    Jul 23, 2014 9:06 AM in response to jason kessel

    The Apple engineers already knew, but should have had the courtesy to call you back with... 'Yes, we know about the firmware issue..." line.

  • by jason kessel,

    jason kessel jason kessel Jul 23, 2014 9:11 AM in response to Loner T
    Level 1 (115 points)
    Jul 23, 2014 9:11 AM in response to Loner T

    I won't argue with that. Customer service fail on Apple's part for sure.

  • by rozalie_m,

    rozalie_m rozalie_m Jul 23, 2014 10:57 AM in response to memnongr
    Level 1 (0 points)
    Jul 23, 2014 10:57 AM in response to memnongr

    Since the firmware update 2.9 I'm having several issues.

     

    • Computer is running very hot
    • Battery charger is very hot
    • MBA won't automatically detect known Wifi networks
  • by Mathinus,

    Mathinus Mathinus Jul 23, 2014 11:13 AM in response to jecdk
    Level 1 (0 points)
    Jul 23, 2014 11:13 AM in response to jecdk

    Sorry, you are right. Thanks for the information!

    Only the link pointing there from this discussion (shown under related articles) is dead.

  • by Loner T,

    Loner T Loner T Jul 23, 2014 11:18 AM in response to rozalie_m
    Level 7 (24,800 points)
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    Jul 23, 2014 11:18 AM in response to rozalie_m

    The exact problems the firmware update is supposed to fix. From http://support.apple.com/kb/DL1756

     

    "This update is recommended for MacBook Air (Mid 2011) models.  This update addresses an issue where systems may take longer to wake from sleep than expected and fixes a rare issue that may cause fans to run at full speed after waking from sleep."

  • by rozalie_m,

    rozalie_m rozalie_m Jul 23, 2014 11:25 AM in response to Loner T
    Level 1 (0 points)
    Jul 23, 2014 11:25 AM in response to Loner T

    I don't really understand your reply, Loner.

  • by Loner T,

    Loner T Loner T Jul 23, 2014 11:35 AM in response to rozalie_m
    Level 7 (24,800 points)
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    Jul 23, 2014 11:35 AM in response to rozalie_m

    Apologies, but what I am saying is that the update is supposed to address the 'full speed' fans and 'wake and sleep' issues (which also impacts the wifi radio and hence the wifi connectivity). Instead it has made your situation worse than on the older version of the firmware.

     

    If you have AppleCare and have an Apple Store close by, I would recommend a trip and have a Genius look at your MBAir. You can certainly get a free diagnosis, if you do not have coverage.

     

    Reverting to the older version is  not officially supported, as noted in About the Firmware Restoration CD (Intel-based Macs).


    Note: This CD cannot be used to return an Intel-based Macintosh computer's firmware to a previous version if a successful update has already been performed.

  • by EdisonW,

    EdisonW EdisonW Jul 23, 2014 11:48 AM in response to Loner T
    Level 1 (20 points)
    iPad
    Jul 23, 2014 11:48 AM in response to Loner T

    Hello Loner T,

     

    I've just gotten off the phone with Apple L2 Support, and they have confirmed they've identified the issue, and as of right now, the update has been pulled from both the App Store Software Updates and the Apple Support downloads section.

     

    Apparently they believe the wrong EFI may have been packaged and tagged for the 2011 models, but they couldn't confirm that 100%. Engineering is working on a replacement EFI and will post it when it's ready soon.

  • by Loner T,

    Loner T Loner T Jul 23, 2014 12:12 PM in response to EdisonW
    Level 7 (24,800 points)
    Safari
    Jul 23, 2014 12:12 PM in response to EdisonW

    Thank you. If that is the case, I would not recommend doing the SMC-reset-3-times procedure, but continue running with the old firmware till an updated version is available from Apple. (It is still available here though - http://support.apple.com/kb/DL1756. This should also be removed. Let the L2 folks at Apple know, if you talk to them again).

     

    rozalie_m is running into issues with the updated version, and I think others also will.


    To quote Jason's post  - "Clearly Apple knows they screwed the pooch on this one."

  • by EdisonW,

    EdisonW EdisonW Jul 23, 2014 12:13 PM in response to Loner T
    Level 1 (20 points)
    iPad
    Jul 23, 2014 12:13 PM in response to Loner T

    Yeah that does seem to be the case, as Apple admitted to it on the call.

     

    Hopefully they'll re-release EFI 2.9 in short order and get those people like rozalie_m straightened out.

     

    As the MBA I have on my desk seems to be purring along just fine now, I won't go for the SMC x3 reset procedure. I'll just get it setup for the owner and hand it back, and we'll look at the EFI update when the time comes.

     

    Cheers

  • by Ryan London UK,

    Ryan London UK Ryan London UK Jul 23, 2014 12:16 PM in response to memnongr
    Level 1 (0 points)
    Jul 23, 2014 12:16 PM in response to memnongr

    I just found this thread through this article http://appleinsider.com/articles/14/07/22/users-report-install-crashing-issues-w ith-latest-macbook-air-efi-update

     

    I installed the update yesterday or the day before. It failed to install properly and crashed my MacBook. Stupidly, I tried to install the update 3 more times as I did not realise that there was a known issue with this update.

     

    Although I think I may have a mid 2012 model or it could be a 2011 model. Not 100 per cent sure. Anyway, after the update I was able to start my MacBook. However, since then I have noticed that my MacBook has been crashing constantly. It crashes doing some very basic stuff.

     

    I am really angry with Apple with all the updates. I used to a Microsoft Windows user many years ago. I remember Microsoft Windows had a notorious reputation for constantly releasing updates which would often ruin peoples computers. I am finding the same is now becoming true of Apple. Apple now release updates on a regular basis. And none seem to really benefit my Mac that much.

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