Dymo printer not working correctly under Mavericks

i recently moved, and had previous kept my DYMO connected to my network via an airport express. i have two machines that print to it, a Mac Pro running 10.9.4 and a MacBookAir running 10.10. Before I unpacked my full network setup, I needed to use the printer, so I just grabbed a usb cable, plugged it into the machine(s), and was incredibly surprised to find that the printer would not print. Through some troubleshooting, I found myself on this page. I was nearly positive that everything was working fine before the move, so I plugged the DYMO into my airport, and viola, it works. So it's seems to be a weird driver translation issue, where whatever protocol AirPrint uses to make devices work is able to resolve the incompatibility issues. Hope this helps!

that is absolutely crazy. I am in the same boat and cannot believe that they market these things as maintenance free etc. and then arbitrarily terminate support. i'm going to try my old airport and if that doesn't work i'm going to file a class action lawsuit. because this is wrong.

I have a couple of Dymo LabelWriters. One is a Twin Turbo. The other is a single 330. I have been using these and, earlier, other Dymo printers for many, many years, since the first models originally on Windows machines and more recently (8 years) on Mac hardware. I keep all of my machines up to date.

First item of interest: --> I have been using both printers successfully with 10.9.4. I don't know why it works for me but not others. "It just works."

But not any more!

Second Item: --> I upgraded the iMac to 10.9.5 and it insists the printer is not connected. I did a major housecleaning of all Dymo related material and reinstalled only to get the same result.

I connected the printer to a MacBook Pro running 10.9.5 and which never had an Dymo software installed. It responded the same way. Everything is OK until you actually try to print and the error message insists the printer is not connected.

1. OS X seems to think there is no problem, i.e., the printer is listed as an active USB device and as an installed printer at idle.

2. Every installation of the Dymo 8.5.1 SW proceeded VERY slowly toward the end of the installation, while running scripts, just before it says to connect the printer. It ended "successfully", and a check of the printers in System Preferences shows the Dymo printer as installed and idle. When I try to print a label, the ONLY thing out of whack is that the popup printing box says the printer is not connected.

The Mac Pro running 10.9.4 has a

Comment: It's one thing to say, "10.9.5 is a new version and we haven't caught up yet," although there has been plenty of time and information available to be on time for the release, but it's another thing to abandon a product like this which, frankly, ain't all that complicated. Last, the communication channels regarding tech support seem totally muddled with no centralization and therefore multiple answers, some or all of which seem erroneous. These printers have been great when they worked, albeit expensive for the materials. But the real expense has been the time necessary to make them work at all, particularly in the update/upgrade cycle.

I have a couple of comments:

1. My Twin Turbo worked when directly connected (USB) to the iMac running 10.94. It was AFTER I "updated" the Dymo software to 8.5 1 that the Twin Turbo stopped working. As noted above, Dymo now says the Twin Turbo isn't supported under 10.9.4 and will not be in the future. Note that I tried to uninstall 8.5.1 and roll back to the earlier version of Dymo software but Twin Turbo still wouldn't work.

2. The symptoms you describe with 10.9.5 are the same symptoms I saw after "upgrading" to 8.5.1 -- everything looked OK with the install until I tried to print, then the printer showed "not connected".

As noted earlier, I bought a new Twin Turbo 450 and it works with 10.9.4 USB connection and also, as a network printer, with a laptop running Mac O/S 10.10.

But I'm afraid to update the host iMac to 10.9.5 because I'm not confident that the Twin Turbo 450 (even though it is brand new) is supported (yet).

******

<edited by host>

I just checked:

The (ahem, OLD) Model 330 is attached to the Mac Pro running 10.9.4 and Dymo 8.5.0 and it works fine and consistently.

I don't dare update the printer OR the OS for fear of losing it, which would make me pretty unhappy.... Or at least unhapper than I am stuck behind a version...

Guys,

I hate to even suggest this as a work-around BUT IT WORKS:

I have a MacBook Pro that was replaced with a new MacBook Air. All the Mac computers in my household have been kept updated to the latest OS version from Apple. As I write this it is OS 10.9.5. The old MacBook Pro which wasn't being used since the Air replaced it has OS 10.9.2 installed on it. I updated the Dymo software to version 8.5.1 and SHARED that Printer with other Macs on my Wi-Fi network. All my computers can once again print Labels and Stamps on my LabelWriter Twin Turbo (400).

What a Pain in the A%% this has been!!!

At the (almost certain) risk of getting "edited by Host", I'm compelled to complain here about BOTH Apple's and Dymo's apparent attitude toward this printer problem.

Dymo's website offers no forum to find assistance and Dymo's "support" is unreliable (if it responds, at all). There is CLEARLY a problem with compatibility between the Dymo software version 8.5.1 and recent Mac o/s updates. Dymo has acknowledged it -- going so far as to offer "discounts" to purchase new printers to replace the (still completely serviceable) printers they've quietly decided not to support.

Apple, by heavy-handed editing of posts to this forum, is complicit in Dymo's malfeasance.

We come here to find help for real problems. It is extremely useful (and often comforting) to learn that others are having the same experience; often the Community, together, is successful in finding solutions to the problem(s).

This Dymo driver problem is REAL and it affects more than one or two disgruntled individuals. Instead of "editing" comments here, Apple should be helping us to cure the problem

I should have added that Apple's editing isn't restricted to this thread. Yesterday there was a very informative/helpful series of comments by tidalboy, regarding the Dymo printer driver problem, that Apple simply quashed -- the entire discussion was quarantined and has now disappeared.

If Apple doesn't want criticism of Dymo on this forum then Apple should work more actively/timely with Dymo to fix the software inter-operability! If the printers were working correctly, no one would be here!

Nope

Dymo should keep the equipment they sell up to date, expecting others to do it for them is lame.

There are plenty of other label printers, if Dymo can't keep up they will eventually fade away.

The issue is a joint Apple/Dymo issue. It's in Apple's interest to keep other vendors' peripherals working with o/s updates.

Or would you rather have a world in which only Apple-branded peripherals work dependably with Apple computers? (some would argue that we're already headed in that direction!)

People come to the Apple Communities because they have problems they need to resolve. Apple's heavy-handed editing (or complete censorship) of the discussion doesn't help solve problems.

It is Dymo's responsibility to write software for their products that works on the OS's that it is sold for. They took the decision to end support, not Apple.

Dymo have the same opportunity to prepare new drivers as everyone else has, they are not special, they are just not interested in supporting their older products. It does not matter how much that may inconvenience you.

The best thing to we can all do would be to stop buying Dymo, they don't deserve our money.

And, I guess, if some of us are unfortunate enough to own a Dymo printer that's in perfect condition (except that the o/s and driver won't play together), we should just junk it and go buy something new? Very helpful...

You can keep it if you want, and you can continually bug Dymo about supporting it.

You chose to buy a Dymo, and Dymo chose to stop supporting the one you bought. Yet you expect some other party to fix the mess?

Your choices are quite clear, if the Dymo won't work you'll need to choose one of them.

Apple doesn't write drivers for printers, they simply pass along drivers written by manufacturers in some cases as a convenience.

In short, if a printer stops working with a particular flavor of OS X, it falls entirely upon the vendor to make it work unless its failure is directly due to an OS X bug.

This sounds as if Dymo simply discontinued support for an older product, something many manufacturers do every day.

If you don't want to deal with this, simply restore your Mac from a backup and never upgrade past OS X 10.9.4 and/or the previous version of Dymo software.

Apple has zero control over what manufacturers do and do not choose to support.

I wrote to Dymo through its customer service portal and copied a number of these messages into the body of my message. The response was short and informative, a component was removed from the operating system and as a result the Dymo Twin Turbo no longer works. I was told that "we are working on a solution."

I was advised my 400 turbo would work but i haven't bothered to hook it up to see.

I was NOT offered a new free 450 TT as someone else was. I did PURCHASE one on Amazon.

I've read all the hyperbole and I don't see how its helpful. the short answer: the Twin Turbo no longer works.

Does that make Dymo evil? probably not.

Regards.

ben