How do I get MY iTunes back from the cloud

The iCloud ate all my iTunes and won't give them back. Yes, I can download once song at a time but why should even music I loaded from my css be hijacked by iCloud? Any solution for this? APPLE please find a way out of this dilemma.

iMac, Mac OS X (10.7.2)

Posted on Aug 1, 2014 8:01 PM

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114 replies

Jul 27, 2015 1:49 AM in response to Loxley

If iTunes can’t find a version of your song on iCloud, it will upload the song to iCloud for you. That way you can play that song on any of your devices that have iTunes Match enabled. The downside of this is that it takes time to upload, and it uses bandwidth. If you listen to a lot of obscure music not found on the iTunes store, then prepare to wait a while to upload. You can compare this portion of iTunes Match to Google Music, which is strictly an upload service at the moment.

Aug 5, 2015 11:18 PM in response to timmccar

I am still having this problem too. 😠

I am sick of going to my iTunes (either on MacBook Pro or iPhone) and finding the song I want "greyed out", then having to download it again. I shouldn't have to use my bandwidth or 4G to download songs that I actually own and have already downloaded, just for the privilege of hearing them.

This is stuff I've paid for, for goodness' sake! If I wanted it to go to the cloud I would have checked that box!

Did anyone come up with a solution?

Aug 6, 2015 7:18 AM in response to smiffys116

I am having this trouble on a Macbook by the way. It might be helpful to sort out which device you are using.


On the Mackbook, If they get grayed out and you can't download then from the cloud, you have to update iTunes. How to get the songs to stop spontaneously going to the cloud? No idea. Maybe it is a good idea to sign out of your iTunes Store account in iTunes so it isn't connecting to the cloud needlessly? I don't intentionally back anything up on the cloud anyway.



For an iphone…I am not sure if you have that option to sign out of iTunes only. Maybe there is an option in the cloud settings for music?

Aug 27, 2015 2:06 PM in response to Spinach Eater

Well, this thread is over a year old. The problem persists. Now iTunes is as version 12, and iTunes match seems to be replaced. But songs still get deleted from my device and become available only on the cloud. Worse, I now have several albums with BOTH a track on the device AND a track on "the cloud", so that playing the album plays each track twice. All the help documents reporting this problem refer to iTunes Match, which is no longer available on the Store tabs.


I live in an area with spotty wifi, so I want my music PHYSICALLY ON MY DEVICES. I don't want iTune, or any other program, guessing what I REALLY want and then doing THAT behind the scenes. That's why I don't use Windows.


So, is there a way to just disconnect my iTunes library from the cloud. completely. once and for all?

Sep 12, 2015 5:11 PM in response to jamesafoster

Just ran into this after the latest iTunes update on Windows. It makes it look like your whole library has gone, and you can only browse them from iCloud. In our case the files were still there on disk, but iTunes was not showing them in it's library. The instructions here on replacing a file from before the updated version fixed it for us, now all back to normal: If you don't see your content after you update iTunes - Apple Support

Sep 26, 2015 11:40 PM in response to gbw415

This issue happened for me when I subsribed to iTunes match. I just fixed it though! I turned off my iCloud music library from my iPhone. Go into settings/music then turn it off. Then connect with your computer and sync your library from your computer to your iPhone, then everything is back to normal, with the added bonus of still being able to stream music from iTunes Match! Take that software developers!

Oct 16, 2015 11:40 AM in response to TheAppleDuke

Much obliged, TheAppleDuke!


I've been tearing out the rest of my hair for two weeks trying to get my music library loaded onto my new iPhone 6s. The main problem, which was NO tunes syncing from iTunes into the iPhone (all songs were greyed out), was fixed by downloading/installing iOS 9.2.


Not to diminish TheAppleDuke's suggestion to turn off the iCloud music library on the iPhone, which pretty much took care of the rest of the issue. For the many iPhone users out there who have the "greyed out" iTunes listing after syncing, be sure to first uncheck "Music," then sync (to remove all grey-outs), then re-check "Music" again and re-sync.


Now I have all my nearly 1,700 songs on the iPhone hard drive, and am able to play them in off-line/airplane mode, and I feel a bit less like a dummy. Thanks again!

Nov 28, 2015 11:57 PM in response to gbw415

Also having this problem. I have all the files on my mac but itunes wants me to download them again from the cloud. This came up because I want to manage the music on my new phone manually. Typically I play my music via spotify. I've been using itunes since 1.0 and it's finally jumped the shark. It is just a terrible piece of epic bloatware in almost every way possible. If there were another way to easily manage my music and phone that I'd trust, I'd use it.

Jan 16, 2016 9:54 PM in response to gbw415

I have been using Apple products for years. I loved how intuitive they were and how I rarely had to deal with surprises. But not anymore!!


At some point, I signed up for iTunes Match. I don't even remember doing it. The result of that was that all of my music, which used to actually reside on my devices (iPhone and iPad) magically went up to the cloud. By every song is a cloud icon. As long as I am connected to the Internet, I could play any song I wanted. So, no issues.


But, I travel a lot. 3 or 4 times I noticed that I could not play any of my music on my iPhone! Well, duh! It was all in the cloud and the iPhone can't connect to the Internet while in a plane. Finally, I decided having my music available to me to listen to on flights was just too valuable to me. So, I decided to cancel my iTunes Match subscription. But that did not work! I mean, the subscription is cancelled.


Now I can't listen to any of my music on my iPhone at all. All of the songs on my iPhone still have the stupid cloud icon. When I select one, I get the lame message: "Your Subscription iTunes Match Expired. You can renew your subscription using iTunes on a computer." Well, I don't want to renew the stupid Match subscription. I want my music which I bought and paid for and that is sitting in iTunes on my Macbook to be copied to my iPhone, just like it used to be.


So, I figured that if I connected my iPhone to my Macbook and opened iTunes, surely iTunes would see it had to copy my music to my iPhone. No luck. So then I selected my iPhone icon in iTunes thinking that all I had to do was tell it to sync my music to my iPhone. No luck!! It seems obvious to me that Apple set things up like this on purpose, so that once you make the fatefully stupid decision to pay Apple for iTunes Match, there is no going back. I am incredibly angry at Apple for screwing with me like this. Including all the computers, devices, music, and movies I have bought from iTunes, I have spent many of the thousands of dollars on Apple stuff. Now they screw with me like this?


Now I am stuck. I don't have Match anymore and don't want it. I can't listen to my music on my iPhone. And I can copy my music from iTunes on my Macbook to my iPhone. Half of the reason that I have an iPhone no longer exists for me!


Now way will I sign up for Apple Music service. Who knows what frustrating things that will cause.


If anyone has any idea how to just get my iPhone back to the way it was pre-Match, I would appreciate it. I simply want to copy my music from iTunes on my MacBook to my iPhone. I don't care that it takes up a lot of space on my iPhone. I want access to all of my music even when I don't have access to the Internet.


Apple - you are in the process of losing valuable customers by trying to force us to use your subscriptions services. I will never trust any of them again. When I have time, I think I will look into getting things set up the way I want them using Android.

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How do I get MY iTunes back from the cloud

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