Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 11.3.1 stops working when opened in 'Podcasts' view

After the latest update installed in last few days on Windows 7, iTunes often crashes on startup, at about the time it is accessing iTunes store (fine before the update). It does not happen if iTunes is opened in 'Music' view, but changing then to the 'Podcasts' view and clicking the podcast 'refresh' button causes crash again. It is worse on some user accounts than others.

Have tried:

- Complete reinstallation of iTunes

- Deleting preferences files in the Local and Roaming directories.

- Copying a QT dll to the iTunes program files directory (as mentioned on another thread)

- The other suggestions in this link iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

Any ideas?

iPod classic, Windows 7

Posted on Aug 9, 2014 7:51 AM

77 replies

Bobsk8

Level 1

0 points

Sep 4, 2014 4:43 PM in response to unami128

Just view your podcasts in "My Podcasts" View instead of "List View", and it won't crash.

unami128

Level 1

24 points

Sep 4, 2014 4:45 PM in response to Bobsk8

Well, the problem I was having, and I'm guessing some others here, is that it crashes right away, so there's no chance to switch the view, which is why I had to launch it in safe mode first.

Sep 9, 2014 2:43 AM in response to unami128

The "new" iTunes has certainly been a disaster for me. The older version was a pleasure to deal with - automatic updating, filing, etc. Now I struggle to get my podcasts sorted.

Have experienced the "not working" result numerous times with the latest updates.

It seems that if I go into Store immediately, then let the podcasts update, I can get through.

Still, I expect better from Apple.

jjjames3

Level 1

18 points

Sep 9, 2014 6:49 PM in response to beachboydavid

I've tried all sorts of different ways to see if I can get the podcasts to not freeze or make iTunes quite or make it unresponsive, but there's just no consistent method that I've found. Sometimes one way works and the same way doesn't work the next time. I'm surprised Apple hasn't found a fix for this problem.

I also found the older version(s) worked quite well -- and this version is just a complete failure. What were you thinking, Apple?

unami128

Level 1

24 points

Sep 9, 2014 9:17 PM in response to jjjames3

Have you tried launching iTunes in safe mode by holding down shift and control while launching iTunes?

unami128

Level 1

24 points

Sep 9, 2014 9:19 PM in response to beachboydavid

Which view are you using for podcasts in iTunes?

I've found that if I use "All Unplayed" or "My Podcasts", it doesn't die, but if I use "List", it dies consistently and quickly. I haven't tried the "My Stations" view yet, so can't comment on that one.

Sep 9, 2014 10:16 PM in response to unami128

Forget it. 11.3 and 11.3.1 are trash. 11.2 works well. Use it until they get a fix. What a mess. Terrible testing. Terrible release. Ugh!

Dalancas

Level 1

1 points

Sep 10, 2014 3:25 AM in response to Malvern Hills

iTunes 11.4.0.18 just came out and appears to resolve this issue. It did for me, anyhow. Win7/64

NCC-1701

Level 1

3 points

Sep 10, 2014 7:31 AM in response to Dalancas

Maybe so ... but considering their recent history, I'll bet real money that they fixed this one thing and then broke three other things that I depend on just as much. I suppose I'll upgrade anyhow, but if the past is any guide, I'm going to regret it....

pillface

Level 1

0 points

Sep 10, 2014 11:55 AM in response to NCC-1701

I suppose I'll try the update too. I would much rather ditch iTunes all together but, as far as I'm aware, there's no alternative. None yet anyhow. I can see a widening window of opportunity opening up for a successor though.

pillface

Level 1

0 points

Sep 11, 2014 12:27 AM in response to pillface

11.4 installed. Had to edit registry, some problem with CD burning filter. A disconcerting blank white screen shows for about 15 seconds when launching iTunes in Podcast List mode. Only 5 seconds or so when launching in My Podcasts view. Sync works fine. Still have to manually save episodes. No new problems found as yet.

jjjames3

Level 1

18 points

Sep 11, 2014 6:08 AM in response to pillface

I installed the 11.4 update (for W7-64 bit) and it seems to have resolved the podcast issues. List mode works fine now. I haven't explored every aspect of the new update, but so far so good.