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App icon changes to generic iOS icon once installed

So, this one I can't quite make heads or tails of—while the app is downloading and installing on the iPad, I can see the app's real icon design behind the progress wheel, but once it's finished installing, the icon just turns into a generic iOS icon as if there was not one designed by the developer. This is happening specifically with the NPR One app. At first I was thinking it might have something to do with the fact that it's an iPhone app downloaded to an iPad, but I've been unable to replicate this issue with any other iPhone-only app. Thus far, I've tried deleting and reinstalling, deleting, restarting the iPad, and then reinstalling to no avail.

I've taken screen caps while installing and after:

While installing > http://cl.ly/X2Pc

After installing > http://cl.ly/X1ct

Any thoughts, ideas, suggestions?

Posted on Aug 13, 2014 3:50 PM

Reply
30 replies

May 18, 2015 6:10 PM in response to Alex T.

I've restarted and then done everything from itunes on my mac and still get the generic icon on two recent apps no matter what I do (they start out right but as soon as they're done installing they go generic).


I've wondered if it's my low storage but I've deleted a bunch of apps and it hasn't fixed anything. Currently have about 600mb free.

May 18, 2015 6:48 PM in response to bendespain

Start with a with a reset. Press and both the home and power buttons until the Apple logo appears. Release both buttons. Wait until you iPad starts on it's own.

If the app icons are still generic delete both apps and reinstall just one.

Still geneic ? Delete enough apps until you have two GB of free space. Try installing now.

Still generic ? What is the name of the app ? i'll download it and see if the problem is with the app.

May 19, 2015 8:45 AM in response to bobseufert

Well I have 600mb free and I've done the reset and nothing. Thanks bobseufert for your interest but freeing up 2GB is a pretty big ask (almost like the all-powerful cop out: "reformat" 🙂), I haven't had that much space free for several years so I don't want to do that to just fix a simple icon picture problem. I've done everything else and it's still generic. The apps are Simple and FutureAdvisor so I'm pretty sure they aren't the problem. Unless someone has a better suggestion I think I'll just live with this bug and chalk it up as another example of why Apple's closed system is a problem.

May 19, 2015 9:22 AM in response to bobseufert

I don't believe this has anything to do with not having enough space or really anything other than the app developer (and Apple itself). From what I've experienced, this only occurs with specific 'iPhone-only' apps installed on an iPad. This was happening for a while with the NPR One app, as pictured above, but when I submitted the bug to them, they got back to me and said they were able to fix the bug that was causing this. I no longer have this issue with the NPR One app. The only app I still have this issue with is Simple (bank). My suggestion is to contact both the developer and Apple (http://apple.com/feedback) since it's seems to be an iOS bug as much as something the developer can fix.


Aside from that, just accept that it looks ****** crappy, and hope it's fixed sometime in the near future!

May 19, 2015 9:42 AM in response to Alex T.

Interesting, cuz I just happen to get the generic icons on two apps I just downloaded in a row (I was on a finance app binge after reading a best finance apps article) and I'd never seen this error until now (even though I've downloaded maybe 30 iphone-only apps and hundreds of other apps on my iPad). Both of my new generic-icon apps are iphone-only apps and one of them is the Simple app (the other is FutureAdvisor).


I thought the likelihood of getting two apps in a row where the developer was the problem seemed extremely low. The fact that you had a problem with the Simple app on the iPad, though, makes the unlikely seem more likely. Crazy how these things work.

May 19, 2015 10:28 AM in response to deggie

Thanks, yeah, I think I've heard the 3.3 times thing before. My two apps are only 12MB each so I'm well within params there.


The too-little-space thing still nags at me too as a more "likely" explanation than randomly selecting two equally buggy iphone-only apps in a row.


My best guess is that these two apps (and maybe several other iphone-only apps installed on iPads) do have a small bug that only presents itself when you initially install them with too little space. Once you've installed them with "too little space" (which you'd think Apple would be aware of what is needed before allowing an install to happen anyway) they "succeed" but don't finish properly and even if you subsequently make a lot more space available than you need (like 15 times more) and delete and reinstall and such and do that indefinitely, they will never install correctly because the scaffolding has already been laid and Apple doesn't actually remove or revert everything when you uninstall an app.

May 19, 2015 11:28 AM in response to bendespain

I continue to think this bug has nothing to do with storage space, but with certain apps that haven't addressed a specific bug in this version of iOS. I have the same issue with the Simple app, and just downloaded Future Advisor and get a generic icon as soon as it installs. I have 10.3 GB of available space. I think it's just a coincidence that you downloaded Simple and Future Advisor back-to-back, and as you've said, you've installed many other 'iPhone-only' apps with no issues at all.

App icon changes to generic iOS icon once installed

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