MBP Retina Scratched Coating

I would not give up on this issue. Take it to a different store if possible. If not get a different genius and ask for the manager. You are not alone. By all means be polite but persistent .

http://www.macrumors.com/2015/03/16/retina-macbook-pro-stained-coating/

Apple has had some issue with Retina screens, including class action lawsuits for an earlier ghosting problem.

http://www.macworld.co.uk/news/mac/apple-sued-ghosting-retina-display-macbook-pr o-3435647/

you can determine more about your screen in terminal, including manufacturer:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Can I take my MBP to another repair center? In my country they have to send pictures to Apple in Ireland and they refused the repair.

I am very polite, my Apple advisor on the phone just does not get the message. This is so shameful to Apple. People are gonna stop buying MBPs.

I Have the exact same problem! Seeing mixed responses on whether Apple will repair or not, mine is no longer under warrantee so doubt anything will be done. Completely agree with the above comments, there is clearly a problem with manufacture of the screen as it seems to be happening to an awful lot of people! Considering how much these things cost, this shouldn't be happening and if it does Apple SHOULD fix it!

Nobody has suggested a remedy so far nor the cost being quoted for a repair/replacement of the screen. This seems to have become a deal breaker as far as buying another Macbook at least so far as I am concerned- and this is my fourth Macbook i.e. first the white, then the aluminium(late 2008), then the MBA(mid 2011) and last the MBP Retina(late 2013). I was very happy with the first three. The MBP makes me annoyed every time I open it and look at the screen. I have virtually stopped doing even basic cleaning for fear of further deterioration. No remedy seems to be in sight.

Same issue, not as bad as some of the MBP users above but same model of Macbook Pro, only cleaned with the dry microfibre cloth included with the Mac, I feel as this is such a widespread issue, Apple do need to offer some kind of compensation or repair. It is obviously the coating they used on the Macbook Pro bezel and with such an expensive product we deserve a little more than a bezel that comes off with a soft microfibre cloth!

exactly same problem with me! apple supoport told me, that i can repair it at common costs because my warranty is over. Shame on Apple to produce products like rubbish! in the times of steve jobs there would have never been a situation like that! Very expensive Laptops for a very short lifetime! I am unhappy...

I have the same problem. I only cleaned my with a soft cloth meant for eye glasses. I have the late 2013 model retina 15. Mine is in pretty bad shape and the black coating is coming off around the edges and also in the center of the screen! It really irritates me...

Heads up, looks like Apple is going to start repairing the issue

http://www.engadget.com/2015/10/18/apple-fixing-macbook-display-coating/

This is looks interesting but there is nothing definite about it. Can anyone throw some light on how the Apple Service is responding to this issue now ? It may also be Country specific. How is an user expected to convince the Service People who do not have a clue about this rumoured "secret" programme of Apple. Also why should Apple do it in such a mysterious way?

If the information is true then Apple should treat it equally worldwide and make it easy for users to get the screen replacement done conveniently.

Hope this helps:

Apple activated Quality Program for Retina MacBook Pro screen coating issue: 10-17-2015 Article link:

http://appleinsider.com/articles/15/10/17/apple-activates-quality-program-for-re tina-macbook-coatings

Thanks. There finally appears to be something definite. I called Apple Support and explained the issue. They were very helpful and asked me to take an appointment with a Service Center. They also opened a Case ID. Will report further on my experience at the Service Center.

Hi, I take my MacBook Pro (Retina, 15-inch, Mid 2014) to Apple authorized service provider and the screen was replaced with out any cost.

Mine is MBP retina 13", I have discovered that all the scratches are aligned to the keyboard buttons.

Will they replace it although it's out of warranty?