Safari is asking us to call 1-866 782-**** because of a security issue. Safari is not currently working. What is this all about?
<Post Edited By Host>
Mac OS X (10.4.11)
The scam website you encountered is very common and can be created by anyone in minutes. If you were to call that telephone number they would gleefully accept credit card payment in whatever amount they can convince you to spend, for the answer that you just got on this site for free. That assumes they know what they're doing, which isn't guaranteed.
A greater threat is that during the phone conversation, they convince you to install a remote access tool (a/k/a RAT - TeamViewer is an example of one) that would enable them to log in to your computer remotely for whatever nefarious purpose that may entail. Clearly you didn't do that.
Do you think it is safe to use Safari for shopping and banking now after what happened?
Yes.
In an abundance of caution, go to the Safari menu > Preferences > Privacy, and select Remove All Website Data... > Remove Now.
You will need to sign in again with all websites that require authentication (such as this one).
Thanks John!
Will do as you have suggested. I cannot tell you how much I appreciate your help. I am still waiting to hear back form Apple Security about this and once I do I will post the reply.
Thanks again,
Jim
We just got this on our iMac today 4/11/15, and went to start a chat, nobody home, called 1800MYAPPLE, nobody home, then went to support boards, and found this answer! Did the trick.
If APPLE, INC. ever finds out who the heck does this sort of thing the should have them drawn and quartered, real slowly.
If I wouldn't have gone to apple support boards, I would still be frozen. :-) Thanks NEIL for the answer!
I am having the exact same issue-- I tried holding down the Shift key when restarting Safari, as well as clearing my website data, but I'm still getting these pop up security ads! I'm starting to get nervous... should I take my computer to the Apple store? This problem doesn't seem to be going away and now I'm actually concerned that my privacy could be seriously compromised.
... I gave him access to my computer.
That was a very bad idea, and your Mac should no longer be considered secure: Writing an effective Apple Support Communities question
Hi, when I try to reopen Safari while holding the shift key, I return to the same page. I think this is because I have Safari set to reopen the same windows from the previous session.
Same experience here. A person with an Asian accent took control of my computer using some software that I ran on my computer.
So now I don't know if it is infected...
Good point. I forgot it this time. Thanks.
😎
The shift and open safari is not working for me, any suggestions? plz
If the (shift) restart didn't work, I was able to resolve by disconnecting the computer from the wi-fi network and then tried opening offline. This disabled the pop-up which prevented me from selecting the "reset safari" function from the Safari drop down.
safari is asking us to call 1-866 782-**** because of a security issue. Safari is not currently working. What is this all about?
