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All replies
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Helpful answers
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Sep 6, 2014 6:00 PM in response to Jsenpaducahby Loner T,Please see how do i get rid of nsa virus and browser has been blocked by FBI .
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Sep 6, 2014 6:15 PM in response to Jsenpaducahby John Galt,I am assuming the webpage resembles this:
Their appearance varies, but the accusations and threats are always the same. It's simply a scam web page created in a pathetic attempt to defraud gullible users into paying a "ransom" to unlock Safari, which might not work even if you paid. They are very common and can be created by anyone, anywhere on Earth, in minutes.
Follow this recovery procedure:
- If Safari is running, force it to quit.
- Hold a shift key while launching Safari again.
Holding a Shift key when re-launching Safari causes it to load only your chosen Home page. Otherwise, its default behavior is to reload all previously loaded pages, which would include the scam website.
These scams don't infect Macs with anything, but to completely remove any browser "cookies" and data the scam website may have left behind, go to the Safari menu > Preferences > Privacy, and select Remove All Website Data... > Remove Now.
You will need to sign in again with all websites that require authentication (such as this one).
If the scam webpage continues to appear write back for additional instructions.
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Sep 6, 2014 6:47 PM in response to John Galtby macuser51,I have the national security agency scam but now also something worse, such as:
-- ads appear at the bottom of my google homepage, then when I search I get more ads
-- when I'm on the apple website and click anywhere, a couple of tabs open automatically with junk sites
I have reinstalled OSX and still have the problem.
Suggestion?
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Sep 6, 2014 6:52 PM in response to macuser51by John Galt,That's a completely different problem, though it might have been related to visiting that page. As you determined, reinstalling OS X will have no effect.
You may have inadvertently installed adware. Eradicating it is simple. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.
Follow the Recovery Procedure at the end, but I recommend you read the entire document so that you can recognize the threat of adware when it eventually appears in another form. -
Sep 6, 2014 7:48 PM in response to John Galtby macuser51,Thanks! It worked. I suppose I deserve the lecture in your Recovery Procedure document, it was a stupid thing to click on. Although I did recognize the video player that inadvertently caused it as something valid, and I noticed something weird halfway through and stopped and tried to trash everything, but too late! Your technical directions were perfect (except I had to go the top menu bar to get to Services and Reveal in Finder). It's all good now. Thanks again!
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Sep 7, 2014 2:16 PM in response to Jsenpaducahby kekral,I just tried John Galt's fix (hold down a shift key while launching) and it didn[t work. another user suggested force quit and then reset Safari. How do I reset?
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Sep 7, 2014 2:36 PM in response to kekralby John Galt,kekral wrote:
I just tried John Galt's fix (hold down a shift key while launching) and it didn[t work. another user suggested force quit and then reset Safari. How do I reset?
Safari menu > Reset Safari
Not it all the options are required but if you aren't sure what to select, select all of them.
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Sep 13, 2014 10:16 AM in response to John Galtby a drew,I am writing back for additional instructions. The shift method is not working. Thanks for your help John
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Sep 13, 2014 10:19 AM in response to a drewby stevejobsfan0123,There are alternative solutions in:
A Browser Pop-up has Taken Over Safari
(Note that I am affiliated with this site, and some pages contain ads).
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May 23, 2015 2:44 PM in response to Jsenpaducahby lilrob_2,Jsenpaducah wrote:
National Security Agency virus shows up when I run Safari. How do I get rid of it?
im having the same problem any one can help ? thank
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May 23, 2015 2:47 PM in response to lilrob_2by Loner T,Can you use the method that John Galt outlined?
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May 23, 2015 2:47 PM in response to John Galtby lilrob_2,Im having a problem , when i quit safari the scam pops back up and im not able to click perferences. what should i do
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May 23, 2015 2:51 PM in response to lilrob_2by Kurt Lang,It's the same as the first post. A web page is locking Safari into a JavaScript loop.
Force quit Safari. Hold the shift key down and relaunch it.
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May 23, 2015 3:06 PM in response to lilrob_2by Loner T,Here are some short cut keys to help you - Mac keyboard shortcuts - Apple Support.
