You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

quicktime plugin missing from Google Chrome

I was not able to watch videos on the Apple website because it said I did not have quicktime installed. However, when I went to "Enable" quicktime in my Google Chrome settings, the quicktime plugin was not even in the plugin list. I have reset my browser settings, cleared my history/cache, uninstalled and reinstalled Google Chrome. I am able to watch the Apple video in Safari, but not in Chrome. When I click on "install quicktime," from the Apple website, it says that Quicktime will be automatically updated with software updates and my computer is up to date. I have also made updated my Chrome browser.

Please advise on how to add the quicktime plugin to chrome.

Thanks.

Posted on Sep 10, 2014 9:13 AM

Reply
28 replies

Dec 1, 2014 12:22 PM in response to Grant Hutchinson

Grant


Chrome is not alone in its move toward the HTML5 STANDARD - see KT's wikipedia reference - Firefox has also done so by "disabling all 'PLUG-INs' by DEFAULT" - not "Extensions" (AdBlockPlus, QuickTranslate, etc.)


If Chrome still allows Flash, etc., it is merely a matter of time.


It is up to to content providers(websites) to adopt HTML5. The problem is not Safari's, Chrome's, Firefox et al


IMHO, these moves are necessary to make the content creators/providers do what they must eventually do without delay. They have known it was coming for years.


ÇÇÇ

Dec 1, 2014 1:12 PM in response to ChitlinsCC

QuickTimeKirk wrote:


If your own page code doesn't work it's up to you to change it. If your browser no longer supports page code that calls a browser plug-in then you'll have to switch to view the content.

ChitlinsCC wrote:


It is up to to content providers(websites) to adopt HTML5. The problem is not Safari's, Chrome's, Firefox et al.


I completely agree.


In fact, I have been a proponent of HTML5-based media embedding since the beginning. Yes, it is up to content providers (including Apple) to adopt HTML5, but browser developers also have a responsibility to their users to not deliberately break things. I use Chrome because it is stable, fast, and Safari/WebKit is no longer updated by Apple for Snow Leopard. FireFox is just a hot mess in terms of interface and I can’t stand using it.


Fine. Remove support for plugins


However, a little warning before auto-updating everything would have been appreciated.

Feb 28, 2015 3:15 PM in response to QuickTimeKirk

Disagree with you COMPLETELY.


A browser is a program for accessing content via the HTTP/HTTPS protocol.


If a video file (quicktime) is hosted on a server somewhere, I expect that if I access that file directly with browser, it should play it. HTML5 requires there be some webpage hosted to play that file, and that's just dumb. The browser should be able to say ".mov"--- does the OS have something that can read that container / codec? If so.. here you go, playing it...

Mar 17, 2015 6:01 PM in response to Car.

When I updated the QuickTime plugin on my PC, I encountered sound problems on some of the videos I had created years ago; that is, there was video but NO sound. The newer videos on this website were not adversely affected. For those who may want to examine this for themselves, the URLs in question are:

http://visionarypictures.com/fmcommercials.html and http://visionarypictures.com/fmcommercials2.html

A friend of mine who is a retired sound engineer came up with a possible answer. The older videos had a very low sampling rate of 22 hertz. The newer videos had sampling rates of 33 or 44. My friend thinks that the latest version of the QuickTime plugin may simply not recognise the videos with low audio sampling rates. Does this sound plausible?

quicktime plugin missing from Google Chrome

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.