A problem to update whatsapp application in iphone & desktop itunes

I Found the solution! I created a new Apple iD using another email, I downloaded the app without problem and the got back to my original iD. It worked perfectly to me, hope it helps you.

@mman454

Sound look a possible cause yes, shouldnt be possible tho 😟 will wait for Apple response and contact them after. Cheers.

@Micapic

Thanks that does work indeed, at least got it installed again and working. But when there's an update you would have to switch back to that other account in order to have it in your "purchases" list or you'll have the same issue. Also you cannot restore chats from iCloud (or maybe thats because my backup was taken at ios7 and running 8 now)

Glad to see I'm not the only one. It's driving me mad. I hoped the ios 8 update would help. It did not.

I am from the Philippines and I also have the same problem. I encountered the issue last when I tried to update whatsapp. Instead, it kept on displaying the message "this item is free in the store ,this item will be added to your purchases and will be available even if your family sharing status changes." So I thought of removing the app from my phone hoping re-installing it would solve it. Unfortunately, this made it worse as I no longer see whatsapp as software that I purchased e.g. it displays FREE instead of UPDATE button. What I decided to do today was to use iTunes (i've got 11.4.0.18) on Windows and look into my iTunes if whatsapp was there. I was fortunate to find it there and I clicked install to sync it back with my phones copy. So, I was finally able to restore whatsapp back to the same version i had but not to the latest version which is 2.11.11. When I tried to update it on restored whatsapp, it still displays the same message "this item is free..." At least I have my whatsapp back. The only thing I have to do I think is to update to IOS 8 but since my phone is iPhone 4S, I'm delaying that decision.

No updating to iOS8 doesn't change anything

Same problem here. What can we do to fix it? Should we wait for apple or whatsapp to come up with a new version of the app or a new softaware ios 8.1 for it to be finally be fixed?

It's a bug with the App Store, nothing to do with whatsapp, I've the same problem with 1password and other people with a lot of other apps. In fact this bug appears when you already downloaded the app and got a refund or hide it. So we just have to wait for Apple to fix this bug.

Mine has downloaded!!