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iOS 8 Remote update not displaying album art of currently playing album

Today's Remote 4.2.1 update with iOS 8 seems to not be displaying album artwork of the currently playing track. I instead see placeholder grey text of the artist and album over a darker grey field. Anyone else with this issue?


User uploaded file

iPhone 5s, iOS 8, Remote 4.2.1

Posted on Sep 17, 2014 10:49 AM

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91 replies

Dec 18, 2014 6:59 AM in response to Nicholas Suhor

Go through each and every one of these sub-forums and read the threads and compare the magnitude of this issue with their magnitude of all of the other issues. Compare the amount of people affected by all of the other issues with the amount of people affected by this issue. There are sizable groups of people out there who are impacted by issues that are much more serious than this, and if you were one of them, and if you know that this issue had been given priority over your inability to use wifi, you'd be mad — and mad with good reason.


I moved on months ago, folks. This problems does nothing to affect the functionality of my computer system, my network, or my entertainment system. There is a simple solution to this problem. Kill 4.2.1. Install 4.2. Remember not to re-install 4.2.1. (Although I do every two or three updates or so to see if it's been fixed.) Rinse. Repeat. Remote will probably work before the next OS is launched.


What was before Tiger? I don't remember. Whatever OS X that was, it never, from its beta release to its final patch, was able to sort files alphanumerically in Preview. Never. Ever. It bugged the heck out of me, but, check it out: years later, I am still here, alive and pootering harder than Fogerty ever choogled.


Don't talk the talk. Walk the walk. Install linux or ubuntu or whatever you want to install today. Now. And take it to their forums.


Let me be frank (and unpopular, which I always have been, and which, to be honest, I enjoy being): if you do not have 4.2., that means that you don't back up your computer, and, if you do not back up your computer, you are lucky that this is the only thing that has bitten your bottom. Go out today, but an external HD, and hook that bad boy up. This is important enough to skip work for. Do it. Now.


I turn 45 tomorrow. Thirty years ago, I received a IIe that was the first computer that was all mine. And, for thirty years, I have been backing up the data of all of that computer and every single one of its Apple descendants. I have lost things. We all have. But, with time machine, it's pretty hard, folks. Buy a fat flash drive and put your extremely important files on it and it in a safety deposit box. Shell out ten bucks a year so that you can put them in a secure cloud. Buy a second external HD. But, please, stop ******** about Apple because you are too lazy to back up your computer. It's pathetic.


If you want to complain about Apple, go find the relevant thread about what Apple has done to you this time. I subscribe to this one with the hope that someone will make a post when the Remote glitch is solved. Complain about your other problems where they belong (and buy a flippin' external HD and start using Time Machine, for cripe's sake). We all know that remote does not work for us. We know that there is a problem. Post here when you have a solution.


Good lord.

Dec 18, 2014 7:31 AM in response to Nathan Walters

Well, Nathan, I'm certainty glad you're here to tell us all what we think should be important. Now here's what I think. I work hard to earn the money I make to buy these products. The people I work for expect me to produce quality work for what they pay me. I, in turn, expect to receive quality for what I pay others and if they do not live up to it, then I let them know. This app is part of what I paid Apple for and I expect it to work. Period. Nobody is forcing you to read this thread and if you want to move on, you are free to do so. I think it is important, so do the others who have posted here and your opinions regarding that matter not one iota. Go where you want to go.

Dec 18, 2014 7:43 AM in response to dsjac

Why should I unsubscribe from this thread, dsjac? I'm here for updates on the Apple Remote app. You're hear to complain about your iPad Air and its SIM card. There is a different thread for that. Go there. Turning this into — or perpetuating its hijacking into — an "I hate Apple" thread vs a thread about solving the problem with the remote app is a hair's breadth away from trolling. If you think that I — for one split second — think that you walked into the Apple Store with the intent to buy the (free) Apple Remote app, de facto, buy purchasing a piece of hardware capable of running it, you must think that I am very stupid, and that hurts my feelings (just kidding).


Have a great day, dsjac!

Feb 7, 2015 1:52 AM in response to marc185

I'm really wondering when Apple will fix the known issues with the remote app which I use mainly for streaming music via apple tv. Unfortunately airplay is no alternative since it it very unstable when multitasking. Furthermore airplay takes far too long to detect airports and apple tv. So I really would like to see a bugfixed version of remote soon, despite the fact that it is mainly an optical issue, I'm very dissapointed.. Apple did always care about design. This should indlude the usee interface of such an important app like remote.

Feb 7, 2015 4:51 PM in response to dsjac

Well...clearly it is no longer Uncle Steve's Apple. Looks seem to be less and less of a motivating factor to Apple as time goes on.


We've all screamed and howled over this matter for nearly six months. Many of us, myself included, have filed Bug Reports through Apple channels. The only response we've gotten is a virtual 'Yeah, someone else reported this.....so we will be deleting your report'. (They actually sent this email to me twice.)


Yet, although Apple therefore admits that they are aware of the problem....they have turned a blind eye to it and to all of us. They have done absolutely nothing to rectify the matter.


So, it would seem that we've all fallen victim to a silent discontinuation. They, for whatever reason, don't want to admit they've abandoned Remote. But, they have given every possible indication that this is so. An app which WAS being updated every six to eight weeks now has gone six MONTHS with nothing whatsoever. The proverbial writing is on the wall.


This is a huge problem for the great number of High-end Audio people who've based Audio Servers on Mac Mini's controlled via the Remote app. This is a problem for the great many others who've built HT Servers and the like, all controlled via the Remote app. But....like Aperture, and iWeb, and even the venerable classic iPod before it....Uncle Tim and Apple have lost interest and therefore feel that we should lose interest as well. Amazing that there is so much space under this bus that we all fit underneath it so comfortably.


Face it guys...we've been forsaken.



Does anyone have v4.2? It appears that is the only way I and anyone else is ever going to fix this problem. If so, drop me a line.

Feb 12, 2015 8:20 AM in response to SimonTemplar

I couldnt agree more Mr ST. I have bought a Cambridge Audio Minx, an Airport Express and a Dolry Stone to be able to use AirPlay throughout the house and control the respective volumes from Remote. Not having album art showing doesn't stop the app from working like this, but with a massive music library a loved being able to see the art from a distance and know which album/artist was playing. If Remote is discontinued I have no use for these devices. Seems to be this is now a regular occurrence with Apple, with the quality and support of many things is being overlooked - probably not enough profit in fixing or supporting them.


So we will have to learn to live with the declining quality in this new era. Remote will not have artwork, Safari will crash in landscape mode without too many tabs open, wifi connection will still be slow and temperamental etc etc etc.


I left the Windows world behind about 6 years ago because I just wanted my tech to work when I switched it on, which for several years it did, but recently????????

Feb 14, 2015 2:24 PM in response to atbmaster

It isn't IOS8-related. This problem surfaced long before the release of IOS8. No, I'm afraid that if you update beyond v4.2.0 you will suffer our fate regardless of your IOS rev.


Alas, as coincidence would have it, just a day after the release of v4.2.1 (and me blindly upgrading to it) my house took a direct lightning strike in a thunderstorm. The list of lost electrics is quite long....but it includes my TimeCapsule, and therefore the backup I had of the v4.2.0 app.


So, unless someone comes along with the v4.2.0....I cannot even go back to a working version.


My first Mac was a Mac128K (later to be followed by a Plus, a Mac SE, a MacII, a Mac.....nobody has time for the rest of this list) That was in the mid-80's. Ever since, I have madly waved the party flag and drunkenly sang the party song.


Ever since October 2011, I am not as enthralled as I once was. I know that I certainly feel more and more betrayed of late.



....sT

iOS 8 Remote update not displaying album art of currently playing album

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