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iPhone not syncing mulitmedia after iOS 8 update

OS 10.7.5

iTunes 11.4 (18)

iPhone 5s iOS8


I just recently updated to iOS 8 and now I'm not able to sync my music and movies to my iPhone. The free space is not taken when the sync completes and the when selecting my iPhone and checking it's contents in iTunes, it shows both the music and video library that all the files that should be in there, but with an dashed circuit next to all of them (showing they were not synced).


Has anyone experienced this and what is the cause? Is this related to the iOS upgrade? More importantly, how can I resolve this?


Basically, I've only done a restart on both my iPhone and on my Mac after a restart in iTunes didn't work.


Edit: I should add that a few (less than 50) songs were actually added. What I did was remove all my movies and music prior to the iOS 8 update to clear space. Once the update went through (seems to have had no issues), I went to sync my playlists back. It was then I discovered that the files were showing they should be there, but were not actually synced.

Posted on Sep 17, 2014 1:25 PM

Reply
69 replies

Sep 21, 2014 9:22 PM in response to Arnell

I think before you go to the extreme and set your iPhone up as a new device, including reinstalling all your apps/data, you should try all these solutions first. It's my opinion that this is the best way to ensure you have no corruption in your data, but losing all your settings, including photos, texts, voicemails, app data, etc, can hurt. It shouldn't hurt going the extra mile and try to salvage it. That being said, I don't believe anything is wrong with your data, so restoring from a backup should be fine. All the symptoms noted in this thread was something I experienced, but somehow was able to recover using iTunes and manipulating the settings. As you can read, this does not work for everyone. It's been a few days and I haven't seen the symptoms come back (knock on wood).

Sep 22, 2014 2:52 AM in response to Arnell

I Also have the sync greyed out. I've tried the reset network setting and tried via cable and wi fi. I think this problem stems from accepting iCloud Drive when I upgraded to ios8. Does this make a change to the iTunes account and therefore stops all devices syncing?. I updated my iPad first but from then on I couldn't sync any of my devices through iTunes, even my old iphone 4 which is on ios7. I now seem to have no way of putting selected photos from iphoto onto my iPad through iTunes and the ones that were there before the upgrade cannot be deleted! Seriously frustrated and I won't be able to upgrade to Yosemite so looks as if Apple have conned me into making my MacBook pro useless!

Sep 22, 2014 10:33 AM in response to Arnell

Had the same issues since I upgraded to the 6 on Friday. Restless weekend, restored & did everything everyone else was doing, I updated the iTunes to 11.4.1 when I updated to ios 8 on my previous phone (iPhone 5). What actually worked for me today was doing a restore on my iphone 6 thru iTunes. When it came time to choose which backup, I hit the arrow & chose the backup I did on Thurs. night before the phones were released. Sure I lost a few messages from the weekend, but iTunes has finally synced my music onto the new device.


Good luck everyone!

Sep 22, 2014 11:08 AM in response to Arnell

As noted earlier, I have an iPhone 6+ with 128GB and am using the most current OS and iTunes. I was unable to sync any media -- music, video, tv shows, audiobooks -- to my new phone. But I was correctly syncing apps (and books, I think). Everything had synced fine previously on my 5S. I tried everything suggested here (except there was no media on my phone to delete per johnee1010) short of the complete factory restore. I tried rebooting the phone and my Mac. Nothing worked. So I resorted to Apple Support Chat, who took a look at my iPhone Summary page in iTunes, and had me attempt to sync a music track while they watched my screen. It failed, of course. One thing to note -- which may or may not apply to others here -- iTunes listed my phone number on the Summary page as "n/a", rather than reporting my correct phone number. Something others may want to check.

Chat Support told me to perform the dreaded complete factory Restore (the one at the very top of the Summary page). So, reluctantly, I did. It took hours to complete, including downloading a new copy of the OS. I elected to restore contents from my most recent iTunes (not iCloud) backup (not sure if this was actually a good idea). System restoration complete, the phone lit up with "Hello", etc, while at the same time iTunes said it was restoring from backup. iTunes copied over 6 apps and then (apparently) choked on the Find My iPhone app. It simply sat there and reported it was copying the seventh app (a small one), for about a half hour.

At this point, given the problem with the Find My iPhone app, I had a nagging suspicion that restoring from backup *before* the phone's initial setup was complete might not be a good idea (that's what I did the first time, on Friday). So I hit the X on the Restore progress bar and I went through the initial setup on the phone, including signing on to iCloud, etc. (This is a second point others may want to pay attention to.) I hit Restore again and copying from backup resumed immediately, no questions asked. When it was done, everything was loaded properly and media now copied over correctly. So far, media continues to copy correctly.


It took quite a few hours to go through the entire routine, but it worked. As onerous as a factory Restore is, others who continue to have media-copying problems with new iPhones may want to try this, paying particular attention the two noted points above. Your mileage may vary, of course. (Note that I have a neighbor who experienced the same problem with a 128GB iPhone 6, not 6+. He was able to fix the problem without resorting to a Restore. In contrast to my situation, however, iTunes did correctly report his phone's phone number.)

Sep 24, 2014 2:35 PM in response to Minjungz

I did most of the things in this thread.. what worked for me was a new cable.


I had a horrible time with iOS 8, the install failing, then having to do a full restore and install, and it appears now that the reason the songs didn't transfer was a dodgy cable, as I was using my old cable when i reset the network settings, when I did the other things here.

Sep 29, 2014 4:45 AM in response to Arnell

I found a solution that worked for me. I had this same problem and I feel like I tried everything. No matter how many time I synced, the songs appeared to be on my phone, but they would just get skipped over if I tried to play them ("ghost" songs). The answer is not checking and unchecking artists/playlists/etc in iTunes. The phone still thinks the songs are there so it won't sync them to the phone. Here's what to do: go to Settings --> Music and then make sure "Show All Music" is off. Then go to the Music app and try to play through your songs. Now, when a song is skipped over it should no longer appear in the iPhone's library. Once all songs are skipped (could take a few minutes depending on the size of your library), the "ghost" songs will disappear. On the next sync iTunes will put them all back on the phone. Hope this helps.

Oct 4, 2014 10:31 PM in response to Arnell

I've tried all of the different solutions mentioned in this thread, with varying levels of success. What I finally discovered, through simple trial and error, is that, for me at least, the problem seems to be tied to the presence of certain apps on my iPhone. I reset my iPhone 6 by erasing all settings from the phone itself and then setting it up as a new phone (so as to not bring in anything from a potentially corrupted backup). I've then been able to sync as much music as I wanted on my 128 GB phone. I then went and started reinstalling my apps. After a few apps, I would then try and sync a small playlist to ensure that music syncing was still functioning properly. Once i saw that, I would continue. At a certain point, I would once again run into the inability to sync new music and the wonderful "Syncing Artwork" last step which goes on for a bit and then nothing else with the sync ending at that point. However, if I removed what appeared to be the offending app and then hit Sync, the phone would sync properly, re-syncing the music and all is good in the world again. The apps tend to be ones which, as you may expect, have not been updated to specifically work with iOS 8. It's a random series of apps with no unifying theme to them in terms of purpose and functionality.


However, at the end of the day, I have so far been able to live without those apps and continue to be able to add new music or video (knock on wood). If this changes, I'll post again but I suggest people look at the apps and try a strategy such as the one above to try and isolate which app you have which seems to be interfering with the sync.


regards,

Alex

iPhone not syncing mulitmedia after iOS 8 update

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