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Ramos1985 Author

Level 1

0 points

iPhone 5s with iOS 8 connection problems to Ford Sync system.

I just upgraded my iPhone 5s's operating system to the iOS 8 today. At the end of the workday, I got in my car an plugged my iPhone into my car's USB charger. I have a Ford Fusion with the Microsoft Sync system and once my phone is connected and in the vehicle, the car usually detects my phone through the USB and over bluetooth. The connection to the phone for call purposes works fine, but when I go to use the Sync connection with my phone over USD and Bluetooth, the system takes longer than normal to recognize my phone and then when it does, it displays what music is playing, but there is no sound. This problem did not begin until I downloaded the new iOS today. This morning on my drive to work with the previous iOS, there were no issues.

Please advise on how to correct this problem. I drive a lot for work and the Sync system is a huge help in passing the time. I can easily change my phone, not my car.

Thank you,

Ramos

iPhone 5s, iOS 8

Posted on Sep 17, 2014 2:55 PM

Top-ranking reply

Michaelthedad

Level 1

0 points

Posted on Sep 18, 2014 9:14 AM

I Had a similar situation with my Mazda 3 this morning. my phone said it was connected over bluetooth and playing audio but there was no sound. i tried this for a podcast using the Instacast app and also via the music app. Neither had any sound.

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85 replies

Oct 16, 2014 7:02 AM in response to Ramos1985

I had the same issue with my 5s and 2012 Ford Mustang with SYNC. tbe fix was a master reset of Sync and removal of sync within iPhone. Apple must have enabled new features in Bluetooth and the Ford caches the previous settings. The master reset forces it to re learn all the capabilities. Works fine now.

DL00078

Level 1

0 points

Oct 16, 2014 12:17 PM in response to Johnathan Burger

Just purchased a 2014 F150 FX2 that has the Sync system. I am able to pair and connect my phone. When I try to call someone it will find the number, dial, sometimes it will ring but it immediately hangs up.

I have a 5s through Sprint running 8.0.2

Oct 16, 2014 5:27 PM in response to Ramos1985

Monday, IOS 8.1!! Lets see if that fixes our problem.

Oct 17, 2014 1:58 PM in response to Aussieroo

So when did Apple say they were coming out with IOS 8.1 on Monday? I hope they fix this issue with my 6 Plus.

Oct 17, 2014 2:10 PM in response to IronMan2119

I've been running iOS 8.1 in BETA for a few weeks now and it fixed the issue for me. Apple said iOS8.1 comes out Monday at the new iPad show. 10/20/14 iOS 8.1 comes out along with Apple Pay.

Oct 17, 2014 2:18 PM in response to dmackdaddy

I certainly hope ios 8.1 is the solution.

None of the suggestions in this thread have worked for me - repair, master reset, reboots, etc.

Monday will tell.

Oct 18, 2014 12:51 AM in response to Ramos1985

I Think this time I might wait for 24 hours and see how the dust settles and be sure all is okay with this edition before it creates more problems. Ao please post your findings here so I can confidently upgrade.! :-)

Oct 18, 2014 11:23 AM in response to Ramos1985

I have done nothing but stress over the last couple of weeks since i got my iPhone 6 plus

It works fine music wise with my ford sync but if i made a call it rings twice and says call end and cuts oft system but the call carries on

I have done resets and everything I could think of but I think I may have solved our issue until apple sort it

I did this and so far so good it hasn't cut off mid call and works fine

1. Delete iPhone from ford sync

2. Forget sync via settings on iphone

3. Turn off engine so iPhone / sync does not try to pair again

4. Reset network settings

Now everyone will have tried the above and got no where - I changed the name of my iPhone via settings / general next

6. Re pair device via the sync software

voila it seems to work no problem

can everyone report back please

Oct 19, 2014 10:07 AM in response to Ramos1985

Two cars, 6 devices on iOS 8. All six devices worked fine on sync on iOS 7.

Vehicle: 2014 Lincoln MKz

iPad2/16gig, iPad2/64gig, iPhone4S/64gig, and iPhone5/64gig all work as expected.

Vehicle: 2012 Ford Explorer

need to test the iPad3/64gig.

the iPhone5S/64gig works (mostly) as expected on Bluetooth. When using the USB sync says that the music files are corrupt or unavailable. The only change on the bluetooth is that if the phine is charging via USB and playing via Bluetooth, both the Bluetooth and USB are disconnected when the USB is unplugged.

Haven't tried any of the devices in "the other" cars as I haven't felt the need to be that thorough

Oct 21, 2014 9:16 AM in response to Ramos1985

I had hopes that ios 8.1 was the answer.

Alas, it was not. The problem remains.

I miss the good old days of ios 7 - a version that worked just fine.

Oct 21, 2014 10:59 AM in response to RonClevenger

iOS 8.1 fixed the issue for me in both of my cars. Apple Pay is awesome too! Not to mention Continuation 🙂

Oct 21, 2014 2:11 PM in response to Ramos1985

Not spiking the football just yet, but I did re-pair my phone to Sync after updating to 8.1. I placed a call by dialing from my phone (didn't have Sync do anything) and Sync picked up the call and kept on the call until I finished. So that works.

The real test will be if I'll be able to receive calls. Fingers crossed.