Locked out of Family Sharing for 364 days

I spoke with someone at apple support. As of now, we have to wait out the 360+ days in order to use family share again. I was told that if enough people call into support about the issue, they will have to prioritize fixing the issue.

Contact support everyone.

Then give feedback at www.apple.com/feedback. It's not going to take a year to fix it. Give some time for Apple to work on a solution. What some of you people fail to realize is that the initial public release of any software is still a beta, even if it's not officially called that. iOS 8 was tested extensively by Apple & developers, but there is no way that they can test on the same scale as a global release. There are always glitches that only get discovered after a public release of software. Even with 100,000 people testing software, once that gets into the hands of 100 times as many people, there's going to be new things that the testing team didn't find. It happens in all software. The only difference for an end user is whether or not they run into that particular issue. If it gets by the testing team, then it's obviously not a problem that affects a large percentage of people.

It slipped through the testing. It's been identified in the public release. And it's going to be addressed, just like the release day iOS 7 issues (and iOS 6, and iOS 5, etc.) were addressed.

You cannot leave "feedback" because they have not updated their "feedback" site to include iOS8 nor familyshare yet. So, good luck submitting that feedback. No one is saying it's going to take them a year to fix it. There is nothing Apple is saying is wrong. They have BANNED OUR ACCOUNTS FOR A YEAR.

Please people, read the thread before making comments or suggestions.

If you have this issue, stop posting here and call AppleCare.

The Feedback link is for things that "would be nice," like new features, but bugs are addressed most efficiently through AppleCare.

New Apple software, which iOS 8 definitely is, comes with 90 days of free AppleCare phone support.

The only way Apple will know multiple people are having an issue is from the complaints they get via AppleCare.

Just got bumped up to a "senior advisor" ITunes had no fix. One lower level non-Applecare person suggested restoring everything to IOS 7 and then reinstalling IOS 8 and then backed away from advice after he thought about what he was saying.

Senior Advisor said a tool for his folks is supposedly up but he can't find it; calling engineering to see if a manual fix can be implemented until the tech tool becomes available. They're well aware of the issue.

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Same issue here... This lock out covers all devices that I use my email with. Spoke with Tier I agent.. Was promptly moved to Tier II, agent took info awaiting a resolution call back as this will take more than the allotted time to keep a customer waiting by apple. She was headed to speak with Engineering on the issue. I can't say it was ONE she appeared aware of or was listed in their KBases yet. I worked for Apple during the initial release of the iPad they will find a solution and if not their is always customer retention to speak with if the FEEDBACK does not work. Apple does care about it's customers I've experience this in the past with other bugs that left the complete phone nearly useless.

Bill Allbritten wrote:

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Great. Thanks for the update. Keep us posted ... especially if you get unlocked!

I was told the same thing last night and that they were going to email me their contact information so that I could call them back today if needed (I never got the email with the contact info) and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

maybe they don't yet have a resolution?

Maybe it's not as simple as looking through the troubleshooting info to find out how to fix it as it something may need to get reconfigured/updated.

Sure, I can appreciate that. Then here's what they do. They follow up with their promise of a call back and say "Hey, we are still working on it, we have confirmed it's a problem. We'll get back with you shortly. But I wanted to call you and update you since we said we would."

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

Sure, I can appreciate that. Then here's what they do. They follow up with their promise of a call back and say "Hey, we are still working on it, we have confirmed it's a problem. We'll get back with you shortly. But I wanted to call you and update you since we said we would."

Perhaps but it's not like they don't have anything else to do.

Likely they have 100 times more support calls than they normally get.

Just got off the 2nd call with the Tier 2 agent. They have NO solution at this time for this FEATURE. It was a feature that was intended to keep folks from hopping from group to group. It was POORLY executed as we both agreed. Initially she indicated it would take 24 hours to get Engineering to respond until I point out to her that I was at the end of my contract and would have to consider jumping ship to another phone and plan if the level of poor response to these issues continue to occur. She then changed to a stance of I will contact you back hourly with an update from the Engineering.

Update from Apple within 5 mins 2 calls from tier II. They are putting the account into a TROUBLE shooting mode and investigation this issue further. So we shall see where this goes now. I'll post more as they continue to work this issue. If anyone comes up with a solution please post.

This issue is not because of the carrier you are with. So unless you mean you are switching away from apple products, going to a different carrier won't do you any good. As soon as you sign into your apple ID the ban will still be active.

I understand why apple put this limit on and agree with it but I am trying to family share with the same i cloud email not multiple others which is what apple wants to prevent. So currently one of the main items apple advertised is locked for a year for hundreds if not thousands by now due to that little disclaimer in the developer terms about this 2 join limit per year.