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sjthone Author

Level 1

9 points

Locked out of Family Sharing for 364 days

I setup Family Sharing following the directions exactly. It didn't work. So I stopped family sharing, followed the directions and still no success. So, I figured I just did something wrong during setup. So, I repeated the process. When I went to setup family sharing the 3rd time, I received the message that I can not join or create a family sharing account for 364 more days because I am limited to 2 times per year.

Now I can't use the 1 service I was excited about in iOS 8. Apple support says they have no idea how to help me.

Any suggestions?

iPhone 5s, iOS 8

Posted on Sep 17, 2014 4:30 PM

Posted on Sep 17, 2014 7:40 PM

not only is it totally ridiculous, but why is there no warning about this? "Hey, I see you're about to unjoin family share, just so you know you will be blocked for an entire year because apple rocks if you do this again!"

How hard is that to have that as a warning?

View in context

149 replies

Sep 18, 2014 7:18 AM in response to Bill Allbritten

Save your free time, they won't do anything for you.

Sep 18, 2014 7:19 AM in response to fdsafasdfsdafdasfdafdfdasfdasfdsa

I'm on with Applecare now; same issue. The Level 1 has called iTunes to unlock the account

rennerk

Level 1

11 points

Sep 18, 2014 7:21 AM in response to Bill Allbritten

Let us know what they say. Hopefully they are moving closer to realizing the scale of the problem and will work to get a fix soon.

Sep 18, 2014 7:30 AM in response to rennerk

Just got bumped up to a "senior advisor" ITunes had no fix. One lower level non-Applecare person suggested restoring everything to IOS 7 and then reinstalling IOS 8 and then backed away from advice after he thought about what he was saying.

Senior Advisor said a tool for his folks is supposedly up but he can't find it; calling engineering to see if a manual fix can be implemented until the tech tool becomes available. They're well aware of the issue.

Sep 18, 2014 7:31 AM in response to rennerk

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Sep 18, 2014 7:33 AM in response to sjthone

Same issue here... This lock out covers all devices that I use my email with. Spoke with Tier I agent.. Was promptly moved to Tier II, agent took info awaiting a resolution call back as this will take more than the allotted time to keep a customer waiting by apple. She was headed to speak with Engineering on the issue. I can't say it was ONE she appeared aware of or was listed in their KBases yet. I worked for Apple during the initial release of the iPad they will find a solution and if not their is always customer retention to speak with if the FEEDBACK does not work. Apple does care about it's customers I've experience this in the past with other bugs that left the complete phone nearly useless.

rennerk

Level 1

11 points

Sep 18, 2014 7:36 AM in response to Bill Allbritten

Bill Allbritten wrote:

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Great. Thanks for the update. Keep us posted ... especially if you get unlocked!

Sep 18, 2014 7:37 AM in response to sboutwell31

I just signed off with Senior Advisor. He referred the issue to Enginneering. Said it is THE IOS 8 topic and it's all hands on deck on this issue. He's to call me back later.

Sep 18, 2014 7:40 AM in response to Bill Allbritten

I was told the same thing last night and that they were going to email me their contact information so that I could call them back today if needed (I never got the email with the contact info) and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

Sep 18, 2014 7:41 AM in response to fdsafasdfsdafdasfdafdfdasfdasfdsa

As of a few minutes ago, they're still working on the fix.

Sep 18, 2014 7:43 AM in response to Bill Allbritten

Cute. Apple is deleting posts in this thread now.

Chris CA

Level 10

82,476 points

Sep 18, 2014 7:44 AM in response to fdsafasdfsdafdasfdafdfdasfdasfdsa

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

maybe they don't yet have a resolution?

Maybe it's not as simple as looking through the troubleshooting info to find out how to fix it as it something may need to get reconfigured/updated.

Sep 18, 2014 7:45 AM in response to Chris CA

Sure, I can appreciate that. Then here's what they do. They follow up with their promise of a call back and say "Hey, we are still working on it, we have confirmed it's a problem. We'll get back with you shortly. But I wanted to call you and update you since we said we would."

Chris CA

Level 10

82,476 points

Sep 18, 2014 7:45 AM in response to fdsafasdfsdafdasfdafdfdasfdasfdsa

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

Cute. Apple is deleting posts in this thread now.

as they should with ranting/off topic posts.

Sep 18, 2014 7:47 AM in response to Chris CA

I agree. I've been with Apple products since 1980 - ][+ and have always been satisfied with their customer support. I do purchase AppleCare with newer products though.

Locked out of Family Sharing for 364 days