Locked out of Family Sharing for 364 days

Save your free time, they won't do anything for you.

I'm on with Applecare now; same issue. The Level 1 has called iTunes to unlock the account

Let us know what they say. Hopefully they are moving closer to realizing the scale of the problem and will work to get a fix soon.

Just got bumped up to a "senior advisor" ITunes had no fix. One lower level non-Applecare person suggested restoring everything to IOS 7 and then reinstalling IOS 8 and then backed away from advice after he thought about what he was saying.

Senior Advisor said a tool for his folks is supposedly up but he can't find it; calling engineering to see if a manual fix can be implemented until the tech tool becomes available. They're well aware of the issue.

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Same issue here... This lock out covers all devices that I use my email with. Spoke with Tier I agent.. Was promptly moved to Tier II, agent took info awaiting a resolution call back as this will take more than the allotted time to keep a customer waiting by apple. She was headed to speak with Engineering on the issue. I can't say it was ONE she appeared aware of or was listed in their KBases yet. I worked for Apple during the initial release of the iPad they will find a solution and if not their is always customer retention to speak with if the FEEDBACK does not work. Apple does care about it's customers I've experience this in the past with other bugs that left the complete phone nearly useless.

Bill Allbritten wrote:

Senior Advisor says he should have tool to fix it but can't find it yet (discussion his end at Apple this morning re: this issue) and is sending my Apple ID's to another department to try to unlock. They're aware of the issue.

Great. Thanks for the update. Keep us posted ... especially if you get unlocked!

I just signed off with Senior Advisor. He referred the issue to Enginneering. Said it is THE IOS 8 topic and it's all hands on deck on this issue. He's to call me back later.

I was told the same thing last night and that they were going to email me their contact information so that I could call them back today if needed (I never got the email with the contact info) and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

As of a few minutes ago, they're still working on the fix.

Cute. Apple is deleting posts in this thread now.

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

and I was told I would get a call back this morning by someone with a resolution (no callback was received.)

maybe they don't yet have a resolution?

Maybe it's not as simple as looking through the troubleshooting info to find out how to fix it as it something may need to get reconfigured/updated.

Sure, I can appreciate that. Then here's what they do. They follow up with their promise of a call back and say "Hey, we are still working on it, we have confirmed it's a problem. We'll get back with you shortly. But I wanted to call you and update you since we said we would."

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

Cute. Apple is deleting posts in this thread now.

as they should with ranting/off topic posts.

I agree. I've been with Apple products since 1980 - ][+ and have always been satisfied with their customer support. I do purchase AppleCare with newer products though.