Locked out of Family Sharing for 364 days

Fine. I agree, I'm frustrated. I'll stop posting.

fdsafasdfsdafdasfdafdfdasfdasfdsa wrote:

Sure, I can appreciate that. Then here's what they do. They follow up with their promise of a call back and say "Hey, we are still working on it, we have confirmed it's a problem. We'll get back with you shortly. But I wanted to call you and update you since we said we would."

Perhaps but it's not like they don't have anything else to do.

Likely they have 100 times more support calls than they normally get.

This has been the only snag with IOS 8 going onto 3 devices - 2 5C's and an iPad Retina. I really like the predictive typing. Much better speed on the iPhone, which is my primary internet device.

Just got off the 2nd call with the Tier 2 agent. They have NO solution at this time for this FEATURE. It was a feature that was intended to keep folks from hopping from group to group. It was POORLY executed as we both agreed. Initially she indicated it would take 24 hours to get Engineering to respond until I point out to her that I was at the end of my contract and would have to consider jumping ship to another phone and plan if the level of poor response to these issues continue to occur. She then changed to a stance of I will contact you back hourly with an update from the Engineering.

Update from Apple within 5 mins 2 calls from tier II. They are putting the account into a TROUBLE shooting mode and investigation this issue further. So we shall see where this goes now. I'll post more as they continue to work this issue. If anyone comes up with a solution please post.

This issue is not because of the carrier you are with. So unless you mean you are switching away from apple products, going to a different carrier won't do you any good. As soon as you sign into your apple ID the ban will still be active.

I understand why apple put this limit on and agree with it but I am trying to family share with the same i cloud email not multiple others which is what apple wants to prevent. So currently one of the main items apple advertised is locked for a year for hundreds if not thousands by now due to that little disclaimer in the developer terms about this 2 join limit per year.

I have the same situation with adding my wife to our family account. I was just tinkering with configutpration trying to get everything working, and got locked out for a year! I get why the restriction is in place--to keep people from hopping from family to family and downloading paid content--but there needs to be some grace given on initial setup of a new service! This was one of the features I was most looking forward to in iOS 8. It's not acceptable to have to wait a whole year to access it now. I hope that Apple addresses this soon, or it will be a public relations boondoggle on the order of the initial Maps rollout. I will call later this morning to see if they've addresses the problem or, more likely, to add my name to the growing number of unhappy customers to maybe motivate them to publish a fix. Meanwhile, if they don't fin a solution in the very near future, I will create a new Apple ID for my wife after copying her purchases to my account via Home Sharing (assuming that's still supported) and use that for a year after copying her purchases to my account via Home Sharing (assuming that's still supported). What a hassle.

TJBUSMC1973 wrote:

Then give feedback at www.apple.com/feedback. It's not going to take a year to fix it. Give some time for Apple to work on a solution. What some of you people fail to realize is that the initial public release of any software is still a beta, even if it's not officially called that. iOS 8 was tested extensively by Apple & developers, but there is no way that they can test on the same scale as a global release. There are always glitches that only get discovered after a public release of software. Even with 100,000 people testing software, once that gets into the hands of 100 times as many people, there's going to be new things that the testing team didn't find. It happens in all software. The only difference for an end user is whether or not they run into that particular issue. If it gets by the testing team, then it's obviously not a problem that affects a large percentage of people.

It slipped through the testing. It's been identified in the public release. And it's going to be addressed, just like the release day iOS 7 issues (and iOS 6, and iOS 5, etc.) were addressed.

It's not testing problem. It is bad initial design to implement such restriction.

2 fdsafdsafdsa....

Man, c'mon, stop whining. The only way to make them fix it is to contact on each issue, so they see how many people are affected. If we just stop, as you suggest, they will definitely do nothing with the problem.

I was trying to change organizer from my wife to me, while doing so, I got locked out.

It was still same 2 account - not different account, but they still counted as hopping to different account.

Obviously this feature was not considered with real life situation.

I'm also locked out. apple needs to fix this fast, they must unlock all the accounts and let people sort out these bugs with out being locked out, at least for the near future. Please let everyone know if Apple starts unlocking this.

I think you missed the point not just changing carriers but unfortunately changing Platforms, this is the level of sloppiness I expect from Microsoft. Not apple. Some new features are looking attractive in the other platforms, I have up until this release preferred my iPhone. It may not stay that way. Until now apples customer retention has been it's greatest strength with issues like we have seen over this latest release. Some that have been with the iPhone from the beginning are considering a move.

Lugiasean19 wrote:

I'm also locked out. apple needs to fix this fast,

Yes, but do you want them to "hack" the system or actually fix it properly?

I've got the same trouble - same two accounts - trying to get them set up properly - couldn't work out how to share stuff so tried setting up again, but changing the host - then cut off for 1 year with no prior warning.

I've been with Apple for many years - but have never, ever been so angry with one of their products - this was the feature I was most looking forward to.

Hope they sort it soon.

hack now fix later, I don't care how they do it just unlock it. I ended up fixing my reason for leaving the family share only to find I couldnt rejoin for 364 days. This is just ridiculous.

I've have the same problem. I hope that Apple fixed this problem. 😟