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sjthone Author

Level 1

9 points

Locked out of Family Sharing for 364 days

I setup Family Sharing following the directions exactly. It didn't work. So I stopped family sharing, followed the directions and still no success. So, I figured I just did something wrong during setup. So, I repeated the process. When I went to setup family sharing the 3rd time, I received the message that I can not join or create a family sharing account for 364 more days because I am limited to 2 times per year.

Now I can't use the 1 service I was excited about in iOS 8. Apple support says they have no idea how to help me.

Any suggestions?

iPhone 5s, iOS 8

Posted on Sep 17, 2014 4:30 PM

Posted on Sep 17, 2014 7:40 PM

not only is it totally ridiculous, but why is there no warning about this? "Hey, I see you're about to unjoin family share, just so you know you will be blocked for an entire year because apple rocks if you do this again!"

How hard is that to have that as a warning?

View in context

149 replies

Sep 18, 2014 10:50 AM in response to sjthone

Have the same problem. I will be calling Apple today to add my name to the list.

Sep 18, 2014 10:52 AM in response to sjthone

I've the same problem. Testing with my wife and locked. Please unlock us.

Sep 18, 2014 10:56 AM in response to sjthone

I've the same problem. Testing with my wife and locked. Please unlock me too. I was called to apple today.

Chris CA

Level 10

82,476 points

Sep 18, 2014 11:04 AM in response to xSilverback

xSilverback wrote:

I've the same problem. Testing with my wife and locked. Please unlock us.

Call Apple.

U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)

Sep 18, 2014 11:14 AM in response to sjthone

I have this issue too. It's so unreasonable! Please fix it as fast as you can.

Sep 18, 2014 11:15 AM in response to sboutwell31

I didn't miss that point at all. Hence the part about saying "unless you're moving away from apple products..."

Chris CA

Level 10

82,476 points

Sep 18, 2014 11:17 AM in response to Huang lijun

Huang lijun wrote:

I have this issue too. It's so unreasonable! Please fix it as fast as you can.

Call Apple.

U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)

Sep 18, 2014 11:48 AM in response to Chris CA

Same problem here... please provide a way to unlock this 🙂.

Sep 18, 2014 11:50 AM in response to fdsafasdfsdafdasfdafdfdasfdasfdsa

I Have the same problem ..family sharing lock for 364 days ...apple pls help

Chris CA

Level 10

82,476 points

Sep 18, 2014 11:58 AM in response to rogierlommers

rogierlommers wrote:

Same problem here... please provide a way to unlock this 🙂.

I cannot unlock it.

Call Apple.

U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)

Sep 18, 2014 1:50 PM in response to sjthone

Same problem here. My wife and I made the mistake while trying to set it up for our family.

Thread here: Re: Exceed limit family sharing

1. Two attempts is not enough.

2. A whole year? Too long.

Thanks Apple. I'll try calling support this morning (Australia time)

Sep 18, 2014 2:00 PM in response to sjthone

Cout me in on this farce also. Unbelievable that we get locked out for a YEAR without any warning whatsoever!!!

Thebow

Level 1

9 points

Sep 18, 2014 2:25 PM in response to derekreilly

Same problem. I understand that Apple and the developers do not want people jumping from family to family depending on what app/music/movie they wish to access at any given time. To that end, a two family per year limit might be a reasonable restriction. But that's not the issue here. Most people got locked out simply trying to join/re-join ONE family. For example, my wife got locked out for the year simply trying to join my "Family." When it didn't work the first time (thanks to other IOS 8 software glitches -- a whole other story) we deleted her and reinvited her. Now she has to wait a year simply because she tried to join ONE family multiple times? What purpose does that serve?

My hope is that with so many people having this issue, Apple will offer a quick fix...

Sep 18, 2014 3:05 PM in response to sjthone

It does appear that Apple has set up WARROOM trolling Twitter for reports on issues with FamilyShare.

https://twitter.com/cdespinosa or on Twitter @cdespinosa So maybe there is some hope for a solution to this issue soon.

Sep 18, 2014 4:23 PM in response to sjthone

Same issue here and no prior warning and it was with the same collection of users

Locked out of Family Sharing for 364 days