Locked out of Family Sharing for 364 days

Just called Apple Care. After a brisk 15 minute wait, I was asked what the problem was and that I would be transferred to the correct department. I was then promptly hung up on. Way to go, Apple!

I thanks Apple for reset my family sharing. 🙂

Have they unlocked you?

I've received another call from Apple Care today, concerning the issue.

After they verified my identity I was told that Engineering department requires my permission to grant full access to my account, including my iCloud.

As far as I understood they'll set new temporary password for my apple ID and be able to see all the data on my account, except credit card.

It's was unacceptable to me, so I refused (don't want them to see all my Safari saved passwords, any photos etc).

This one is pretty ridiculous solution, I can't imagine having them full access to hundreds account of people with similar problem who don't want to wait another year to access family sharing.

Just contacted Apple as I have also fell foul to the same issue - I knew I was wasting my breath but wanted to have my say! I told them that their own support page on Leaving Family Sharing doesn't even mention this (Leave Family Sharing) and that the fact that their is no warning on your iDevice when you go to leave is ridiculous. They said that they have had many many wonderful calls about the issue but as it stands I will be able to take advantage of the wonderful new iOS8 features just in time for iOS9 to be launched - happy days! 😠

This is not only a gross user experience error on Apple's part, but it relates to people close to you, for whom you care.

There's going to be a lot of emotional responses to this situation (http://ro.ess.li/ios8_family_sharing_lockout/)

Let's hope Apple releases some kind of fix, at least for Apple Support or ApleCare - fast.

same problem here. waiting for a solution...

Same problem here with my mother.

Since the "My purchases" button was showing only me as family member (and only in the iPad), I thought I did something wrong so I deleted and re-invited her. Now she's blocked out both the Apple ID she uses for iCloud and the Apple ID she uses with iCloud.

I will have to include my Visa in her account to buy her the same application I was hoping to share. And of course, no shared Calendar...

Hope there is a fix soon.

Going to an Apple Store today to tell them.

Update: After 53 min on the phone with #AppleCare (France - senior level), this problem isn’t (yet) solved, but I leave with the impression I was heard + understood (#kudos AppleCare).

They've aggregated all the similar calls and reports, and are filing a report and opening a bug report ticket with regards to the missing warning dialog box.

They logged all the family members Apple IDs and hope to get a reset in the following days, and a bug fix in the next release.

They were very much aware of this issue, and agreed that an advanced warning and reset mechanism is urgently required.

I'll post any follow-up news I receive from Apple.

lauraflorezc_ob wrote:

Since the "My purchases" button was showing only me as family member (and only in the iPad), I thought I did something wrong so I deleted and re-invited her. Now she's blocked out both the Apple ID she uses for iCloud and the Apple ID she uses with iCloud.

I will have to include my Visa in her account to buy her the same application I was hoping to share. And of course, no shared Calendar...

Does she need the app right now?

Likely the app likely doesn't cost much (why do you think the price is $.99? ) but why not wait a few days and see if Apple gets this sorted?

JDChudley wrote:

Just contacted Apple as I have also fell foul to the same issue - I knew I was wasting my breath but wanted to have my say! I told them that their own support page on Leaving Family Sharing doesn't even mention this (Leave Family Sharing) ...

That's changed then since you posted this just a few hours ago, though the page update data still reads Sept 17.. That page reads very near the top, "After you leave a family, you can join or set up a new one. However you can only switch to a different family group once per year."

The updated language makes sense. But most people here (and on the other boards) got locked out after trying to rejoin the same family multiple times -- this is different from switching to a different family group. Makes no sense to lock us out for joining/re-joining one "family" a few times. Especially when most of the rejoining occurred because family share was not working in the first place.

Based on my calls with Apple, they realize this. Hopefully they will have a fix soon...

I, too, ran into the problem of having my wife's Apple ID being locked for 364 days after signing her in and out trying to get the shared apps to show. Last night I went online and scheduled a support call from Apple for 10:15 this morning. My first surprise was when my phone rang exactly at 10:15. My next surprise was how helpful the support personnel were. The first lady i got hadn't received any prior calls about this problem but understood it when I explained it t her. In their training they were informed about the limitation of signing up for sharing only two times in a year. She said that she didn't have a so,union but immediately connected me to the next level of support. i got connected to Jesus who had already handled several of these same calls. He said that Apple us now well aware of this issue and the techs are working on a way that will allow the telephone support people to reset an individual's Apple ID while they are on the support call. He doesn't know how soon that solution will be available, but in the meantime they(phone support) can forward the individual issues to the techs who will reset the IDs on the cases submitted. He to,d me that this would tak 2-4 days depending on the volume of cases, but my wife's Apple ID account should be reset in a couple of days. He said she would receive an email when it was done and that he would also receive one and would personally call me to confirm it was working properly. He also gave me his direct phone number and extension so I could get in touch with him.

Although I've had Apple devices for several years this was my first experience with their support and I am impressed!

And me too..There's no notice for this stupid "wait 1 year" 😟

Apple does have excellent Tech Support. I've always been impressed!