SIM NOT VALID after ios 8 update

Question

Level 1

20 points

SIM NOT VALID after ios 8 update

I was running a perfectly fine Iphone 5 on a sim only contract with Telfort in NL.

I have the phone without issues since it came out, today I updated via iTunes to ios 8. It failed and asked me to do a restore.

Ok I thought as I backed up everything prior to update. The problem is now it has restored it just will not go past the activation stage and tells me the SIM IS NOT VALID

It also blames everything on my carrier and the iPhone is fine. This worked fine before so I guess I should not have updated.

Has anyone else had this issue? Any advice would be really helpful

Thanks in advance

MacBook Pro 2009, Mac OS X (10.6.4)

Posted on Sep 18, 2014 11:24 AM

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Answer 1

Sep 18, 2014 1:25 PM in response to Matkaz

Same or very similar issue here. Installed IOS 8. Phone has not been running well since then and crashed, eventually requiring a 'restore'. Now I can't go any further since apparently my SIM IS NOT VALID.

No issues beforehand. Contacted Apple via chat - didn't have a clue how to fix and suggested appointment at the store. No appointments for several days meaning no phone. Unacceptable.

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Answer 2

razmee209

Level 10

191,550 points

Sep 18, 2014 1:30 PM in response to Matkaz

What did your phone carrier say about the Sim card no Valid. Apple has nothing to do with that.

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Answer 3

Matkaz Author

Level 1

20 points

Sep 18, 2014 1:32 PM in response to JackBauer293

Hi Jack,

Can I ask where you are and where your phone is from?

I ask because I have a US phone I bought unlocked while I was at work yet I live in the Netherlands. I think it's because of this.

Apple chat could not help and even suggested I tried a different wifi port as that might be not working. Even though I'm using it to talk to them 😐

So they told me to go to the service centre which of course is annoying. Roll on the NX

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Answer 4

Matkaz Author

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Sep 18, 2014 1:36 PM in response to razmee209

Closed..

I will ask them tomorrow as well, but 1 minute before updating (and the last 2 years) it worked perfectly. So I wondering how it could be anything to do with them

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Answer 5

razmee209

Level 10

191,550 points

Sep 18, 2014 1:37 PM in response to Matkaz

Because Apple has nothing to do with Sim card.

Where are you located and who is your cell phone provider?

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Answer 6

Matkaz Author

Level 1

20 points

Sep 18, 2014 1:41 PM in response to razmee209

Netherlands. With Telfort.

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Answer 7

razmee209

Level 10

191,550 points

Sep 18, 2014 1:42 PM in response to Matkaz

iPhone: Wireless carrier support and features

I didn't see telfort as a support phone carrier.

Where did you purchase the iphone at?

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Answer 8

Matkaz Author

Level 1

20 points

Sep 18, 2014 1:44 PM in response to razmee209

The iPhone is from Portland. I bought it from Apple unlocked while I was on business.

Apple chat say this would not make a difference. And Telfort falls under KPN so it is on the list

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Answer 9

razmee209

Level 10

191,550 points

Sep 18, 2014 1:46 PM in response to Matkaz

Ok. There could be a carrier update that needs to be done.

I'm with AT&T and after I set up my phone it ask if I wanted to update my carrier settings.

Let us know tomorrow how it goes with telfort.

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Answer 10

Matkaz Author

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Sep 18, 2014 1:48 PM in response to razmee209

I will do, thanks mate,

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Answer 11

orlics

Level 1

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Sep 19, 2014 5:29 AM in response to Matkaz

Same problem here. "Invalid SIM" message after charging phone overnight. Both mornings I've woken up to this message. Just started after iOS8 install. T-Mobile carrier, and I've updated my carrier settings.

Will be headed to T-Mobile store this weekend to see if they know what's what.

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Answer 12

Matkaz Author

Level 1

20 points

Sep 19, 2014 5:46 AM in response to orlics

OK this has taken ages. Although the issue is not resolved they know what the issue is.

This is not anything to do with my carrier it is an Apple issue.

Because I had my iPhone changed a few months ago they did not link it up correctly to my previous iPhone.

It has nothing to do with ios8 it is just a coincidence that I factory restored then. If I had factory restored at any time the same issue would have happened.

Apple are working on it for me but it can take a few days which is ridiculous but it is what it is. I am losing out on business because of this.

Maybe this will help others that have the same problem.

So ask yourselves did you ever replace your phone in the past because of an issue?

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Answer 13

Sep 19, 2014 5:50 AM in response to orlics

Matkaz,

I'm in the UK and purchased it here. No issues with the phone until I added IOS 8. The SIM hasn't been changed and after spending a great deal of time speaking to Apple via the 'chat' feature and then via phone today, they know that the phone is 'unlocked' and hence there should be no issues. Tried another SIM card, ensured my own SIM works, done everything possible to get the phone back on but to no avail.

The phone is on the 'initial set-up' having restored with iTunes several times. Every time, once this has been done, after selecting language, country and then wifi network (or similar), it has flashed up on both my iphone and iTunes that the SIM card is not valid. Yet in the top left hand corner, it is displaying not only my signal strength but say, I don't connect to wifi on the step before, it is also showing I have 3G available to me. So it is recognising a functioning SIM card but won't allow me to use it - or any other SIM for that matter.

It's with their engineers now - but could this happen at a worse time? The release of iPhone 6 means the stores are too busy. I've spent probably around six hours - whether by chat or phone - trying to sort this so far.

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Answer 14

orlics

Level 1

0 points

Sep 19, 2014 5:50 AM in response to Matkaz

Glad yours worked out. I just got the 5S (knowing I didn't want to go to the mammoth size of iPhone 6) about 3 months ago. SIM has worked fine for me until now. Hope someone has advice!

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Answer 15

KVB71

Level 1

37 points

Sep 19, 2014 7:50 AM in response to Matkaz

Probably I'd go talk to the carrier and ask them to replace your sim for you. If the sim is actually the problem I don't think Apple can fix that. Sorry for your problems.

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